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A conversation between Linda Gravett, PhD, SPHR (a Baby Boomer) and Robin Throckmorton, MA, SPHR (a Gen Xer) as they remember the day they did a presentation. This was not a normal presentation. On this day, Linda dressed the part of a Gen Y and Robin dressed the part of a Radio Baby Imposter. In the article they share their feelings and impressions as they deliver a training in the shoes of another generation.

Communication: What’s the Best Way?

We are experience many different communication challenges in our workforce everyday given the different communication styles of each of the generations in the workplace. Is one generation’s style more correct than another? Is there one communication style that is better than another? It depends…on the people you work with, the clients you interact with and the culture of your company. As part of our research for Bridging the Generation Gap, Linda Gravett, PhD, SPHR, CEQC and I asked 500 individuals in each of the generations what their preferred communication method was in order to learn more about the different communication styles. We quickly learned there were definitely preferences based on the generations.

Diapers to Dentures: Who Is Managing Who?
Making the younger boss/older worker relationship work.

FUSION: A Six Step Solutin to Handling Conflict Across Generations

Together, Robin Throckmorton, MA, SPHR and Linda Gravett, PhD, SPHR share their expertise about conflict around work ethic and work methods, which are the primary sources of conflict in today's workplace even if you are a small nonprofit or a large Fortune 500 corporation. Plus, there are many other sources of conflict ranging from work-life balance issues, loyalty, respect, career choices, technology capabilities or availabilities, dress code to name just a few. The conflicts themselves are the feeder but the impacts they can have on the workplace are more crucial - miscommunications, decrease in morale, increase in absenteeism, increase in turnover, loss of productivity, or loss of customers. We don't, however, have to accept conflict in the workplace and these potentially detrimental impacts as the norm.

The iGen

NO...Doesn't have a thing to do with "that" smartphone...or "that" store...or "that" tablet. It's the next generation. Kids and we mean little kids. That's what today's products are being designed for/targeted at. You happen to buy one...fine. Watch a little, little kid pick up a smartphone. He/she just uses it. They've come pre-wired and we're still trying to figure out how to IM. It's the IGen. They want it instantly. They want to use it instantly. They expect their photos, their video, their music, their stuff immediately when/where/how they want it. 35-year-olds are over the hill. 20 year olds just at the peak of the hill. 15 year olds, half way up the hill. 50 year olds...ferget it!!!! So we've looked at the people who will replace you as the prime market. Curious....take a look !!!

Boomers … the Numbers, the Markets Keep Growing

You can fight it all you want but you're getting close to, passed through or can't even see it in the rearview mirror. It is your becoming part of the boomer plus generation. You may find it tough to find a pair of jeans that fit just right on you but don't forget boomers have most of the world's net worth, their numbers are growing faster than the GenX, GenY folks. They'll probably live longer than past generations, they're going to work longer, they'll stay involved/stay active, they're online more and they buy more PC/CE/content toys than the other groups. Maybe it's because we're just pushed past the early phases of Booming and our kids have been giving us a hard time. We just repeat in our mind what Mark Twain said, "Age is an issue of mind over matter. If you don't mind, it doesn't matter. " BAM !! Things are OK again.

Social Media Bridging the Age Gap: The Demise of Generational Differences
There are labels and definitions for each generation. Are you a Boomer? Gen X? Gen Y? We're told how each generation feels and thinks and why they can't relate to all the other generations. But you know what? At the end of the day, it doesn't matter.

Its not fair!
As a leader or manager do you aspire to be fair? If you do, stop!

You didn’t say I’d be fired!
Do you get frustrated when something you say which is obvious gets misinterpreted?

Always isn’t every time
As a manager, do you and your employees have miscommunications?

Just the facts
Do any of your direct reports (or for that matter, anyone at all!) continually challenge you in an unproductive way?

My employee seems to be sick on Fridays and Mondays
Do you have an employee who takes advantage of the system?

That person has a difficult personality
Does it irritate you when one of your employees, peers, or boss is very difficult?

Gen X, Gen Y, Gen whatever
Do you have opinions on someone based on their age?

The Facebook Revolution
Do you wonder what your employees are doing on their computer?

Not listening can be catastrophic
Do you feel your reports are not listening to you?!

Dealing with Morons
Do you ever think you’re working with people who don’t know what they’re doing?!

The $64,000 Question
Do your questions lead to solutions or more problems?

Dirt on the car
DO YOU STRUGGLE TO EFFECTIVELY MOTIVATE ANY DIRECT REPORTS?

Questions, Jeopardy Style
Do you find yourself stuck no matter what questions you ask yourself?

The questions which lead to nowhere
DO YOU FIND YOURSELF STUCK NO MATTER WHAT QUESTIONS YOU ASK YOURSELF?

My Door is Always Open
Do you ever commit to things which you possibly can’t achieve?

I WANT IT AND I WANT IT NOW – The dilemma of employing Gen Y
This kind of thinking is probably what got us all into the terrible financial crisis that is raging across the world like some kind of out-of-control bush fire. The Wall Street credo that greed is good has rapidly become greed is very expensive. In this article though, I want to focus primarily on the habits and behaviours of what we know as the Gen Y kids, those born between 1979 and 1994.

Management styles for Gen-X and Gen-Y
Managing today workforce is not an easy task. It takes different tools to get through to Gen X and Gen Y.

Netbooks, Cloud Computing – Work, Play Without Boundaries
While netbooks hold a world of promise for people with longer battery life and lower price they also represent a downside that must be considered when they are not connected to the cloud.

Working for the Right Person
People who are winning at working work for the right person - the one looking back in mirror. That differentiation changes everything. It's easier to know what jobs to seek, skills to enhance, and opportunities to seize. It's easier to know when you should change paths, companies, or bosses. And it's easier to weather workplace stresses when you're the one holding the compass for your life.

Enhancing Your Value: Staying Employable in the 2010’s
A look at job advertisements may be a startling revelation: How is this New Economy everyone is talking about going to impact us? Armed with an arsenal of digital equipment, how will we brave the new world order that is driven by compression technology and information overload, and assured by a false sense of virtual communication?

What have I learned in 6 months of management? Part 1
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 2
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 3
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 4
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

The loud woman at Starbucks
Do you find any of your employees irritating?

Managing techies
Do you need to come from a technical background to manage technical people?

Motivation with consequences
How do you motivate someone to do something they don’t want to do?

Jumping to Conclusions
As managers and leaders, how do we put aside our beliefs and experiences when we’re listening?

How Compelling is Your Direct Marketing Message?
This article talks to how to improve your message to make it resonate with more would-be customers. It also takes into consideration generational attributes, particularly the Gen-Xers that are one of the largest purchasing audiences today.

Increasing Sales – A Manager's Dilemma
How do you motivate sales people who don't seem to want to be motivated? In this article you will learn what works better than either the carrot or the stick. Includes a sidebar that offers secrets to motivating sales people.

Bridging the Generation Gap
Young people, we hear, want to play video games all day, while thinking they should be in charge the Monday after they start. They are disloyal and will leave the job at the drop of a hat. Young people need praise all the time, yet they are non-conforming and don’t understand the rules of workplace.

Clash Points at Work – Geeks and Geezers

Baby Boomers are lingering in the workplace. The younger Gen X and Gen Y (New Millennials) are growing impatient to ascend to leadership responsibilities. New graduates are knocking at HR’s door in record numbers. And technology, including social media, is transforming the mode and pace of communication. These trends are creating new opportunities, but not without foreseeable generational clashes.

Clashing at Work – Who Are the Generations?
Learning how to work, live and play together is crucial, and every manager must master ways to bridge generational gaps. Managerial survival calls for a coordinated, collaborative strategy to leverage each generation’s strengths and neutralize its liabilities.

Clash Points at Work – How Are the Generations Different?
What happens when generations don’t share the same values and beliefs about workplace success?

Four Generational Clash Points at Work
An argument can be made that the different generations represented in the workplace view work in four ways that can create conflict that must be managed to ensure full engagement.

Generational Clash Points - Issues You Can’t Ignore
Learning how to work, live and play together is crucial, and every manager must master ways to bridge generational gaps. Managerial competence requires a coordinated, collaborative strategy to leverage each generation’s strengths and neutralize its liabilities.

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