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Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Lesson #1: Work Hard and Plan for Your Dreams
When Johnson was a young boy, he would frequently visit his father at the General Motors plant where he worked. “I would sit in the chair behind the desk and dream I was the CEO,” he says. But it was Johnson’s father who told him that he had to do more than just dream about what he wanted; he had to work hard for it.

Sorry About the Understatement!
In a recent Post, I recalled a story from Maryann Keller's Rude Awakening: The Rise, Fall, and Struggle for Recovery of General Motors about the extreme deference paid to GM middle managers. I did it from memory, but ordered the book anyway. I got the stocked refrigerator and the torn-out hotel room wall part right (mostly—it was soft drinks, not beer), but had forgotten the story that preceded it—which made my little vignette small change by comparison. An exec reported this to Ms Keller about a not-atypical incident that marked his more junior days as a GM staffer:
Five Steps to Overhauling Your Business
Doing a major overhaul of your company is not an easy thing for many businesses to do. We assess the feasability of of overhauling your business to meet market needs and demands using succinct and implementable steps, then execute them while revamping your business model.

Competing with Big(ger) Business
How do we compete with big business? Given the size advantage, how can we win? The first key is being the right size—right for your customers, right for your market positioning, right for accomplishing your vision, mission and strategy.
REVIVE AN ECONOMY… THE ANSWER LIES WITH THE PRIVATE SECTOR
The best road to economic recovery strengthens and grows private business. The private sector, guided by the discipline of the market system, will always be the most efficient way to create the right number of productive jobs providing the products and services the economy demands.

My Aha! Experience
What is the turning point of your life?
I’ll Huff and I’ll Puff and I’ll Re-Inflate this Economy!
Under ordinary circumstances, if you told me that the equity markets being up some 30% off its lows was a bad thing, I’d say you were nuts. Yet here we are. 

The Insider's Guide to Penny Stocks!
In my 15 years as a professional trader, I have had my fair share of “experiences” with penny stocks. I suppose that with the recent challenges we have been facing in the economy, folks are looking to do just about anything to make money and recoup losses. Here’s what you need to know before you invest your hard-earned dollars in this nebulous market.

Five Ways to Increase Profitability By Doing The Right Thing
Ethics is actually more profitable! Author and consultant Shel Horowitz, founder of the Business Ethics Pledge, shows how taking the ethical high road-and forming partnerships with your competitors-increases revenues and lowers costs.
Do You have a "Sales Prevention Department?"
When was the last time you met with your sales prevention department? Did you listen closely to what they had to say, the excuses they had, and their plan to mishandle customers in the future? Sales Prevention Departments can masquerade as your advertising, marketing, frontline sales, customer service, phone technology, or any department including accounting.

THE THREE R’S OF SERVICE BRANDING: REACH, RECOGNITION, AND REPUTATION
By Robert Croston Think about your most recent branding campaign. Were your television ads as successful as you'd like them to be? Perhaps the billboards didn't create the recognition that you were looking for, but your online ads on Yahoo! and AOL worked quite well. Did you pick the right professional athlete to represent your firm's services? If you're reading this far, and you work at most service businesses, you probably think I'm nuts. You don't do any of this. Well, maybe you're a big firm and you do (kudos to you), or you've tried something here and there. But in most of our service business realities, advertising-as-a-primary-branding-vehicle is not the norm. And it shouldn't be.

Need a new idea? Ask your staff.
“You must continually find new ideas, strategies and techniques to increase your sales and profits. If you are not moving forward you are falling behind. There is no such thing as staying even in the selling business.” Who talks to your customers more than you do? Who knows what will most satisfy your customers? Who knows what will attract customers to your business? Your Staff!
Corporate Responsibility and the Environment
As corporations have got bigger and bigger, they have damaged the environment in different ways. The exploitation of the world’s resources through overmining, overfarming and overfishing is putting our future in doubt. As these shortages influence the market, corporations will have no option but to seek other ways of doing business. As marginal lands become deserts, fossil fuels run dry and fish stocks deplete, the necessity of a sustainable environment will become obvious. What we want is for companies to realise this obligation now, before it is too late.
A Whole New Mind at Work - Watch How Right Brainers Will Rule
Arupa Tesolin interviews Daniel Pink, Author of "A Whole New Mind at Work - Why Right-Brainers Will Rule the Future"
Perhaps with Your Manager It's Not Whether You Win or Lose. It's How You Lay the Blame
Are you getting wrapped up in someone else's blame game? Take a tip from the old Bear.
Technology Transfer through Training Spillovers
HRD activities conducted by the MNEs have proven to be important for host developing countries since domestic firms are more likely to face training constraints due to market failure. MNE training is also important since it is most likely to bring in the advanced skills and technologies to which domestic firms otherwise have no access. One important channel through which this technology may transfer from MNEs to domestic firms is the so-called training spillovers.

Other general motors Related Articles

Sloppy naming
If you've got more than one product or service, you have a problem. You need to decide if there's going to be an architecture to the way you name things. General Motors has a division, Chevrolet. Chevrolet makes cars, and each car has a name (Corvette, Impala). They have an architecture in place that makes some things clear very quickly.
Human Capital Formation by MNEs and Domestic Firms: Determinants of Enterprise Training
It is a general understanding that firms in general underinvest in training in both developing and developed countries (Batra and Tan, 2002; OECD, 2003; OECD, forthcoming).
Lesson #1: Work Hard and Plan for Your Dreams
When Johnson was a young boy, he would frequently visit his father at the General Motors plant where he worked. “I would sit in the chair behind the desk and dream I was the CEO,” he says. But it was Johnson’s father who told him that he had to do more than just dream about what he wanted; he had to work hard for it.

Sorry About the Understatement!
In a recent Post, I recalled a story from Maryann Keller's Rude Awakening: The Rise, Fall, and Struggle for Recovery of General Motors about the extreme deference paid to GM middle managers. I did it from memory, but ordered the book anyway. I got the stocked refrigerator and the torn-out hotel room wall part right (mostly—it was soft drinks, not beer), but had forgotten the story that preceded it—which made my little vignette small change by comparison. An exec reported this to Ms Keller about a not-atypical incident that marked his more junior days as a GM staffer:
IS YOUR BUSINESS PUTTING YOUR ASSETS AT RISK? BUSINESS ORGANIZATIONS: THE GENERAL PARTNERSHIP
The general partnership has existed for centuries. Today, it is controlled by the laws of the state in which it operates. The general partnership is easy to create - sometimes too easy. Unwary business owners have become partners creating obligations to others without intending to do so just by conducting themselves as a partnership. This article explains what a general partnership is, how it is formed, and the rights and obligations of the partners. Protect your personal assets and make certain you understand how the general partnership works.
Should Your Business Consider Franchising?
If you are serious about building a substantial business you should benchmark your progress against global industry peers not just your local competition. You will soon find that franchising offers the opportunity to build truly national and global businesses on a scale that your non-franchised competition just cannot match. Many of the worlds most successful companies such as Coca Cola, Shell, Toyota, BP, Ford, Pepsi, General Motors and of course KFC and McDonald's have built domestic and global brands using franchising as a management and marketing tool far outstripping the enterprise value of their non-franchised counterparts. A franchise network spanning national (and potentially international) markets offers better diversification and insulation from localised economic or competitive forces and early access to high-growth markets.
Is the U.S. Government or a competitor in charge of the Congressional hearings involving Toyota
Today's Business Thought Leaders segment with author and industry expert Bill Michels was incredible. Of the several noteworthy observations Michels provided, his revelation that the current Congressional hearings regarding the Toyota recall has the Japanese manufacturer actually giving testimony before a competitor raises a number of red flags. The moment that the U.S. Government became a majority owner of General Motors through its $30 billion “investment,” hearings such as the one involving Toyota are no longer arms length. In short, if a conflict arose in a judicial hearing where the judge and the defendant had a similar-type relationship to the one between the U.S. Government and Toyota, the judge would have to step down in the interests of justice.

Puddles in the Parking Lot
It was a cold October morning in Dayton, Ohio and as I left my house at 7am the skies opened up and it began to pour. It wasn't cold enough to turn the rain into ice but it was still chilly enough that I turned on the heater. Today we were having customers in. Not just any customer - General Motors was visiting our branch and we were going to make a presentation trying to secure all the distribution business for two of their local manufacturing facilities. We had a plan and we had rehearsed our game plan over and over.

Motivational Leadership - Creating Loyalty
There are leaders, and then there are those who actually lead. Every executive who supervises others must be prepared to motivate-a skill that really isn't difficult. It requires you to create loyal customers and workers who link themselves to your higher cause. General Motors so successfully motivated people to buy their cars, for example, they sold more than any other automaker in the world for over 77 years. Although they were first in their industry, they did not inspire loyalty.

Build a Monopoly for Your Main Street Business and Thrive
Recently, Bill Gates, the Chairman of Microsoft, said that if General Motors had kept up with technology like the computer industry had, we all would be driving $25 cars that get 1,000 miles to the gallon, reports Mike Farrell with aspenIbiz. BillG is frequently called a modern-day robber baron so read this short post to learn how American capitalism encourages the monopolization of a market, like robber barons, to survive as everything is being commoditized and prices, and your earnings, are racing to the bottom in the New Economy.

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