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good customer service Tagged Articles
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Leadership and Service
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| Customer or client service directly reflects the culture that exists in an organisation. This culture is largely determined and maintained by the leadership the organisation provides. Over some 7 years Douglas Long has proved that the right sort of customer satisfaction assessment - that driven by the customer not the supplier - can be used to improve profitability. In this article Doug Long uses an actual experience with a major computer supplier in order to illustrate the need for good customer service and good leadership. He provides some pointers on how this is done. |
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Cracked eggs don’t hatch!
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| Great organisations are predicated on highly satisfied, totally committed customers who want appropriate quality and a fair price for the goods or services they buy. These customers, as long as they can see that they are receiving value for money, are perfectly happy for their supplier to make good profits – they want to know that the supplier will be there in the future. It’s the marginal customers for whom price is a key determining factor. What happens when there are systems issues that work against good customer service? |
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LISTEN UP LEADERS: The Frontline Makes Your Bottom Line
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| Does your staff treat customers badly even though your advertising claims you are #1 in customer service? Learn why it is critical to retain current customers and what you can do to improve customer service while managing your company reputation on-line and off. |
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Customer Service in the Nonprofit Community - How Does Your Organization Rate?
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| Having worked in the nonprofit community for most of my career, I have seen varying levels of good and bad customer service. I have always been a proponent of exemplary customer service and feel that it should be the number one priority for any nonprofit organization. Every nonprofit exists to meet the needs of specific customers through the delivery of services and programs. As such, shouldn't their customers be their top priority, as they are their most important stakeholders? This article asks questions related to your customer service practices, and items you should consider in relation to developing and implementing a quality customer service program.
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Great Customer Service is About Making Your Customers Say “Wow!”
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| Good customer service is expected, but customer loyalty is the goal. No matter what kind of business you manage, customer loyalty is critical. You don't want your customers to be merely "satisfied," you want them to be loyal - to be excited about your business. You want them to come back to you over and over again, not to your competition.
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Real World Advice for Retailers - What Do Your Customers Think About Your Staff?
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| In this article Michael asks one of the scariest questions anyone will ever ask you about your retail company: what do your customers think about your business when they meet your employees? If you are afraid to ask yourself this question, then you need to read this. Good customer service starts, and ends, with how your staff members are viewed by your customers. Michael provides a number of practical ideas that you can implement right now to help improve the way your employees engage your customers and thereby maximize your customers' buying experience. |
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Creating Customer Loyalty
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| Think back 50 years. Most people shopped from the same supermarket, ate from the same restaurants, and frequented the same retail stores over and over again throughout their lives. These small business owners needed to do little beyond good customer service to retain the loyalty of their customers. Today, even excellent customer service, will not keep many of your customers coming back. It is too easy to shop online for the best deal, or go to the mall to do our shopping. As business owners, we need to go beyond the ordinary, to create customer loyalty and maintain a strong customer base to ensure financial stability. |
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10 Ways to Increase Sales
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| In today's tough economic climate with customers spending less money, now is the time to develop strategies to increase your sales. This can be done in a number of ways, dependent on your own business structure, staff, customers and goods or services sold. |
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CUSTOMER SERVICE CAN EITHER MAKE OR BREAK YOU BUSINESS.
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| When it comes to understanding the importance of good customer service, there are many small business owners who wonder why it is so important; why such a large focus should be placed on it. In all honesty, without trying to come across too harsh, if you don’t already know the importance of customer services, especially when it comes to running a small business, maybe you should re-think and have a diffuse understanding on your decision to be a small business owner. Yes, it is really that simple. As a business owner, you need to remember that your customers are what keep your business doors open; they are the reason why you have food to put on your table each week, and the reason why you receive a paycheck, they are the the life blood of your sales When you think about it like that, there is lots you are owning your customers. |
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What Makes Your Business Stand Out
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| When a visitor lands on your website, you have only a matter of seconds for your site to convey (a) what your site is about, and (b) give a compelling reason to stay and find out more, otherwise people leave. |
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Are your people providing STAR service?
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| Here are the 5 points of ALL STAR customer service. |
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WHY KENNY ROGER’S GAMBLER SONG MAKE A LOT OF BUSINESS SENSE
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| The other day I was listening to music and Kenny Roger’s song The Gambler was playing. I had not listened to this song for quite a while and my mind was captivated by that song for a while. This song had a business idea for any entrepreneur in the world. The song says that every gambler knows the secret for surviving. What if the song says every marketer or business know the secret for survival? What would be the secret for survival would it be good customer service, superior products, or would it be sound financial management? |
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Fostering a Superior Customer Service Culture
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| In order to be hugely successful at business, you must provide a truly excellent level of service to your customers. You must continually exceed their expectations and delight them. Knowing how to amaze your customers is something that you must instill within the company culture. Here are some pointers to ensure you have loyal customers. Find what works and model excellence.
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USP - Unique Selling Proposition
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| The term USP or Unique Selling Proposition is frequently used now a days. This is something which helps you stay ahead in the competitive world, something that makes you different from your competitors, be it a product or a service or both. |
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Mobile Marketing-Positives & Negatives.
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| After all the buzz about mobile marketing, lets take a few steps back to evaluate the positives and negatives. |
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Dont just survive - thrive in 2009
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| Throughout history some of mankind’s greatest achievements have happened in the most challenging times. That being the case, 2009 should be a great year for many smart small businesses…and these business survival skills should make it easier.
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Dreadful Customer Dervice
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| In sales little things mean everything. Here's an example of how the crew on a charter fishing boat screwed up the little things which added up to a dreadful customer service experience. |
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Customer Service: Where Everyone Knows Your Name
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| Customers don’t interact with organizations. They interact with people and it is that experience that determines whether they buy or not; whether they become loyal customers or a lost opportunity. When your employees are engaged with your organization, when they believe in and enjoy what they are doing, then those positive feelings extend to the customer. Happy employees make happy customers and this translates into increased sales and profits. The attitude and feelings of your employees directly influences the customer experience.
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Good Customer Service Alone Doesn't Win Referrals
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| Don't wait around for your excellent service to pay off. Instead, build a network for word-of-mouth marketing. |
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To Make Money OnlineStart By Giving Away The Farm Success Key Three
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| As I discussed in parts one and two. A friend who was interested in getting started online and finding stuff to sell asked me how to make money online. She was truly concerned about everything from the high prices of gas, to the upcoming election, to all of the financial failures making headlines this week. She started the conversation with, "I don't know what I would do if I lost my job." I knew exactly how she felt because I have "been there...done that" and so I spent about two hours telling her how to make money online. ...And it all starts and ends with the word "Free." |
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Are You a Potential Franchisee
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| If you are considering buying a franchise, you have probably done a great deal of research into the companies you might want to sign up with. |
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Top 5 Tips For Good Customer Service
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| Even the best business ideas fail because they lack in the area of customer service. Customer service is the backbone and starting point for any successful business. How do businesses succeed? |
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How To Outsource Work Without Getting Ripped Off
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| When you are in a situation to start outsourcing the work that your company is bringing in, you'll find that there are many things that you need to think about. Outsourcing means relying on another company or individual's product or expertise when it comes to what reputation that your company will be enjoying, so take some time to really think about what this means. |
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Dont Be Afraid To Give Problem Customers The Boot
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| We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good. |
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Business Is No Guarantee of Riches
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| We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good. |
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The Importance of On Demand Customer Service
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| I am constantly amazed by the fact that some companies don’t bother to respond to website information requests…acknowledge voice mails…reply to emails, etc. It’s safe to say that being totally ignored represents the extreme end of the (bad) service spectrum and very few will argue that “indifference” is not a good customer service strategy. But what constitutes reasonable or excellent service in today’s marketplace? Are consumers more demanding today than in the past? |
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Selling swimming pools is the same as selling what you sell
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| 6 Lessons about selling
Lesson # 1: Make sure the person the customer talks to on the telephone is a good representative for your business.
Lesson # 2: Never assume you know what the customer’s problems (needs and wants) are.
Lesson # 3: Listen to the customer.
Lesson # 4: Give the customer choices of solutions to pick from.
Lesson # 5: Follow up, Follow up, Follow up
Lesson # 6: Use the magic words – “Who do you know?”
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Do you have Renowned Customer Service?
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| Do your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well known / famous for your customer service?
Do your customers tell others about you? If not, you do not have renowned customer service.
Face it. Your customers can buy the products and service you sell from a lot of different competitors. The only thing you really have to differentiate your business and yourself is your service. |
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7 Things to Know Before You Work From Home
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| Before you jump into a work at home program you should consider the following.
There a lot of pitch pages that will urge you to buy and paint a very pretty picture such as, “make a six figure income working only 30min”. Do not fall prey to over hyped scams. This is not to say that all the programs you come across will be scams but there are a lot of them out there. Yes getting a great deal on a great product is well, great but you won’t know if it a great if unless you do your research.
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Social Media Marketing is Branding
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| Think of all the ways that companies use branding to build awareness of themselves or to promote their social awareness and customer service values. A few things come to mind such as greeters at the entrance of my favorite store, go-green awareness issues, charity drives that "give back" to the community for every purchase made, TV screens playing music videos or news as you wait in line, and the list goes on.
None of these things lead directly to conversions but they do lead to higher company awareness and the good old fashioned fuzzy-feelings we get when we know that that we are valued as a customer. Most times we are probably not even be aware of these things on a conscious level. But the effect shows as we have a tendency to patron these companies more frequently than the other alternatives.
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How well do you treat your customers
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| Think about the last time you had a negative buying experience. Did it take forever for your call to be answered? Did an e-commerce site fail to respond to your email query? Were you left with a good first impression? |
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The Secrets Of Great Customer Service - Follow These 6 Simple Tips
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| You want your customers to come back to you time and time again - am I right? Great - read this and ensure they do.... |
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What Everybody Should Know About Providing Great Customer Service
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| Without your customers where would you be? Think about it for a few seconds....go on! |
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The Most Important Customer
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| Customer service is false propaganda. |
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6 Steps To Improve Customer Loyalty From Site Visitors
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| Online shopping has quickly outstretched high street shopping for popularity and overall spend. One of the big advantages that consumers gain is the ability to comparison shop for a better deal. However, for the e-store owner or service provider, this can make it difficult to survive without offering the lowest prices and the greatest deals. |
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Word-of-Mouth: The World's Best-Known Marketing Secret
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| Everyone knows about it, but hardly anyone does it well. It's time to change your approach to word-of-mouth marketing. |
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Referral Truth or Delusion
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| I am currently working on a new book idea with two business associates, Mike Macedonio and Mike Garrison (we call them Mike2), of the Referral Institute. The thought came to us that many business people have a perception about word-of-mouth marketing that isn’t based on reality. It’s a delusion! |
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Smart Planning For Performance Managment
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| If you have just designed a new performance management process for your organization or if you've made changes to an existing process, you will need to hold information sessions with all staff about the new system before implementing it. This will increase employee buy-in into the process and avoid resentment and confusion.
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Other good customer service Related Articles
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“BUILDING UP OR SELECTIVELY DEMOLISHING AN IMAGE \"
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| Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general. |
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Customer Service - On A 1-10 Scale It Was 12.5
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| You can't fake good customer service. It's either good or it's not. My preference is for good customer service and this describes a perfect example of what it should feel like.
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Customer Service Made Easy
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| There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible?
If you can solve this puzzle then you are well on your way to delivering great customer service. |
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What Makes A Good Customer?
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| How do you define a good customer? This is a question that many small business owners rarely, if ever, stop to ask themselves. After all, aren't all customers good customers, you ask?
Quite simply, NO!
I mean, the fact that someone wants to give you their money in exchange for your product or service is a good thing, but that doesn't automatically make that customer a good customer. |
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Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
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| Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits:
* Increased customer satisfaction
* Increased revenues
* Increased repeat and referral customer traffic
* Less employee turnover
* Increased profits
So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers. |
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You Call it Sales I Call it Service Lets Call the Whole Thing Off
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| The author dispells the notion that sales and service are separate functions, making the case that good service is all about growing the customer-company relationship by recognizing needs and meeting them. And in most instances, "growing" is a euphemism for "spending more," so selling really does become a service to the customer. |
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Heart of Marketing by Judith Sherven and Jim Sniechowski
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| Customer service and really good customer service seems to be a thing of the past in many businesses. When I was growing up - my grandfather reinforced the importance of stellar customer service to me and that lesson has served me very well of the last two decades. This book explains how to put "heart" back into our businesses and our marketing. |
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Would you get A Tattoo of the General Motors’ Logo?
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| When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland.
Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.
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Customer Service in the Nonprofit Community - How Does Your Organization Rate?
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| Having worked in the nonprofit community for most of my career, I have seen varying levels of good and bad customer service. I have always been a proponent of exemplary customer service and feel that it should be the number one priority for any nonprofit organization. Every nonprofit exists to meet the needs of specific customers through the delivery of services and programs. As such, shouldn't their customers be their top priority, as they are their most important stakeholders? This article asks questions related to your customer service practices, and items you should consider in relation to developing and implementing a quality customer service program.
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Are You A Good Customer?
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| There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer. |
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