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Customer Service or Product?
A question that many businesses should ask is "Is customer service more important than Product?" A very good question and one that deserves some thought...I do not think that these two elements to a business are mutually exclusive in that you have to choose one or the other, but one thing that I would advocate is that businesses should not get too caught up in perfecting a fantastic product, whilst forgetting the all important ‘Customer Service' aspect of the business! Take McDonalds as an example for a moment and take a look at what their business is all about...well firstly, we all know they sell burgers and let's face it, they are not the best burgers in the world. If their burgers were put into a competition against burgers from other businesses, they would probably lose big time.
Are You Asking the Right Questions to Increase Your Sales?
The right questions probably aren't the questions you’re using now. Do you and your prospects feel uncomfortable with the questions you're asking?

How to Change the World: Defensibility
Blog reader Curtis Thompson asked me a very good question a few days ago: What should an entrepreneur say when she’s asked what makes her company defensible? This question is more and more common as more and more entrepreneurs start “Web 2.0 companies,” and investors torture themselves by wondering why they didn’t fund YouTube.
Home Based Business - Applying Your Skills and Knowledge to Your Advantage
As a home based business Owner, you will be required apply your skills and knowledge to your best advantage in order to be successful. This will require hard work, dedication, a positive mindset and a commitment to making your business successful. Can you turn your knowledge into reality? The information below should help you to answer that question.

During times like this present economic condition, Present the perfect opportunity for change
Mind set, is the key to changing your life style to which is desired.
NEW YEAR'S RESOLUTIONS IN SEPTEMBER
Forget about New Years Resolutions in January, they don’t work! You’re wasting your time! September is the best time to set New Year’s Resolutions. Crazy idea, perhaps you disagree? Then answer this question; “why is it that most people who make them and seem quite serious about it, never really follow through and keep them?” A very good question don’t you think. I have addressed this issue before but on both occasions it was in January. Maybe now is a better time to take a different tact and initiate some thought, discussion and/or action around the idea.

How to Write Articles at Light Speed and Use Them to Market Your Small Business
The easiest articles to write are tips and how-to articles. Everyone loves to read them ‘cuz they are quick and easy. And you’ll love writing them for the same reason.

Strategy to Understand your Competitor
Many entrepreneurs are clueless about what the competition is doing out there and fail to position themselves to deal with them. The more you understand about the playing field in your industry, the more likely you will do well in your business. By knowing your competition, you will learn from their mistakes as well as mirror their successes… in your own way. In this 90-Day Workbook, on how to create UnReasonable success in your business, Helps entrepreneurs step-by-step in understanding potential risk involved when lauching their business .

Why People Buy
One of the main questions I get asked is "How do I get people to come to my web site and buy my product?". It's a good question, but the wrong one! The question you need to ask first is "what product will people buy?"
Why the Talent War is Dead and How Fast Training Accelerates Economic Growth
Arupa Tesolin examines how the myths of looming talent shortages during an economic recession can be compensated with fast-track Learning Paths
Conducting an Exit Interview
An exit interview can be a great way to improve the hiring process by finding out what needs to be different initially. Should you hire a different kind of person, should the process be modified, what caused the mismatch between the person leaving the firm and their job.
Productivity and Power, Freedom, and Peace of Mind
You might ask what Power, Freedom, and Peace of Mind have to do with productivity; and that is a good question. We usually do not relate Power, Freedom, and Peace of Mind to productivity. We might assume that Power, Freedom, and Peace of Mind could be the result of being very productive. Having done Mission Control and being trained as a Mission Control coach I am going to elaborate in the following article on the connection between the above state of mind and productivity.

Picking The Right Legitimate Work From Home Opportunity
One problem people have when searching for ways to work from home, is knowing what they can believe and what they should not. Thankfully there are many ways that you can make money working from home. In this article let's talk about how we can help you choose the perfect legitimate work from home opportunity.
Trust Withheld; Micromanagement Unveiled
Micromanagement and lack of trust are cries often heard in today's business arena. Learn about the unexpected gifts that come with taking the risk of trust.
PROSPECTING - HOW TO GET PAST THE GATE KEEPER
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
HOW TO GET PAST THE GATE KEEPER WHEN PROSPECTING
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
The First Seven Seconds and Beyond: How to Get Five Qualified Sales Leads at Every Networking Event
We’ve all gone to networking events where we’ve papered the room with our business cards, and collected countless cards from others. Then, we get back to the office the next day and start to follow up. But the people we call often don't even remember us -- much less buy from us. There is a way to virtually guarantee that people will not only remember you, but will trust you, bond with you, and buy from you.
Driving to Sales Greatness
Get on the road to success and learn in the fast lane Do you love to drive to your appointment listening to your favourite songs, singing at the top of your voice, sounding fantastic, feeling cool, giving people the look when you get the chance. Yes, we have all been there, well, most days. It's time that you changed your daily habit. It's time to THINK and DRIVE.
How much can I make if I buy this franchise?
When considering specific franchise options, one wants to know what the potential earnings would be. While this is a fair question to ask, it is not always available from the franchisor. There are many reasons and the fact is there is a way to get even better information. Enjoy this 4th article in our series and find out how to get a better education than what the franchisors can and will disclose.
Marketing - It's All in the Packaging!
Is your business a product with a brown paper wrapper? You'll know very easily based on whether you sell your product/services at similar prices to your competitors or you sell it at higher prices because you sell on value and your product has a gold wrapper. Find out how to put a gold wrapper on your product/service so customers love it!

What are the 3 biggest challenges faced by supply chain/purchasing professionals today? (Survey Result 11)
There are many factors both internally as well as externally that are affecting supply chain/ procurement practices today. From the growing talent vacuum to the continuing lack of collaboration between Finance, IT and Purchasing relative to corporate initiatives. What in your own experiences and opionions are the top 3 issues that procurement professionals face?
What are the 3 biggest challenges faced by supply chain/purchasing professionals today? (Survey Result 4)
There are many factors both internally as well as externally that are affecting supply chain/ procurement practices today. From the growing talent vacuum to the continuing lack of collaboration between Finance, IT and Purchasing relative to corporate initiatives. What in your own experiences and opionions are the top 3 issues that procurement professionals face?

Is Ford's auto-xchange the "Real Deal?" (Survey Response 3)
In a recent video that was released by The Ford Motor Company, Ford's Vice President and Chief Information Officer, Jim Yost indicated that the company has to "share information in real-time" and therefore can no longer use "the sequential processes” in which there were many “handoffs" and "transfers of information." Yost also emphasized the fact that Ford needs to "integrate much more closely with their customers, supply base and even internally," as well as stressing the importance of making information available to multiple levels of their supply base "simultaneously," thereby eschewing the current "cascade processes that might take days, weeks and even months" to disseminate. To enable you to respond to this question, you can access both the video as well as the corresponding article by contacting the author.
Is Ford’s auto-xchange the “Real Deal?” (Survey Response 1)
In a recent video that was released by The Ford Motor Company, Ford's Vice President and Chief Information Officer, Jim Yost indicated that the company has to "share information in real-time" and therefore can no longer use "the sequential processes” in which there were many “handoffs" and "transfers of information." Yost also emphasized the fact that Ford needs to "integrate much more closely with their customers, supply base and even internally," as well as stressing the importance of making information available to multiple levels of their supply base "simultaneously," thereby eschewing the current "cascade processes that might take days, weeks and even months" to disseminate. To enable you to respond to this question, you can access both the video as well as the corresponding article by contacting the author.
Five Tips for Using Great Questions
We are always seeking better answers. Yet these only become available through great questions. Here are 5 tips for using great questions to get the answers and results you want.

The Greeining of Procurement (Part 2): It's not easy being Green!
Are environmental considerations truly the central element of recently emerging green programs, or are they an advantageous, politically correct by-product of an existing strategy that is linked to more “traditional” motives? While the EcoMarkets 2007 Survey adroitly provided us with an unbiased look into the mindset of the purchaser, the attitude (and actions) of vendors requires equal consideration to accurately answer the “motive” question.

Link Popularity
Link building is a targeted way of building a web sites link popularity. You may ask why is link popularity important and why does my site need it? Good Question. And the answer is because search engines like Google put a lot of emphasis on inbound links that come into a web site. The anchor text that is used to point to that inbound web page should also match the optimized phrase for the page, but that's a different topic. Link building will over time get you to place better with the major search engines.
Quit Managing and Start Leading!!
I want to warn readers that this article can, and hopefully will be, hazardous to the health of managers. It was written with the intention to both offend and challenge those who treat people as human cattle. I was inspired to write this article after speaking with two friends, one a mid-level employee and the other a senior executive with a company that was recently acquired by a corporate giant. Both calls were depressing, as these loyal and capable people were totally disengaged because their companies were so focused on the bottom line and, in their opinions, no longer cared about them. Worst yet, both of these individuals were considering leaving their organizations because of a genuine feeling that their respective companies no longer valued people.
What New Managers Should Know About Managing Their Time
Do wish there were 27 hours in every day instead of 24? This article will give you some tips to help you manage your time.
Don't Worry, Be Happy!
Your attitude can affect the effectiveness of your actions. You can choose to approach tasks with a can-do, positive approach, so that you are more likely to do a good job and move closer towards your goals. So please, choose to be a happy person and get on with it!

Are you a Mega Manager?
Managing a team in today's environment means more than telling your team what to do! I believe that there are managers out there who already know this and exhibit a leadership ethic that promotes a healthy and happy team. Obviously there are different ways to "manage", finding your comfort zone is crucial, but you are not able to do that unless you truly know "yourself".
Solve Problems Permanently Ask WHY
Someone once said that the real issue behind a problem, is one or more levels below the problem. So, solving problems by fire-fighting when they arise, is firstly, not going to actually solve the problem for good. And secondly, it's tiring, wearing, distracting and worse, it causes a really demotivating environment. Definitely not good - not good at all. So the best thing is to find out what's really going on, and to do this, you need to go deep. Here's how...

Other good question Related Articles

Why Companies Die Young
I recently had a disturbing conversation with a close friend who has been employed by a Fortune 500 company for thirty years. Upon asking the question, “How are things at work?” this individual replied, “Not good.” The obvious next question was, “Why?”
What Makes A Good Customer?
How do you define a good customer? This is a question that many small business owners rarely, if ever, stop to ask themselves. After all, aren't all customers good customers, you ask? Quite simply, NO! I mean, the fact that someone wants to give you their money in exchange for your product or service is a good thing, but that doesn't automatically make that customer a good customer.
HOW TO GET PAST THE GATE KEEPER WHEN PROSPECTING
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
PROSPECTING - HOW TO GET PAST THE GATE KEEPER
In our telephone prospecting workshops the question often comes up…"How do I get past the gatekeeper on the telephone to reach the hard to get to prospect?" It’s a good question, because some prospects are more difficult to get to than others. So I have a few ideas for you that may help...
Will Salespeople Take a Straight Commission Job?
Last week I spoke at the Ritz-Carlton in Phoenix and at Barton Creek Country Club in Austin, TX. I don't recall whether it was Phoenix or Austin where I was asked this question but the question is a good one. Most who wrestle with this issue are asking the wrong question. The correct question should be, "How can I get good salespeople to work in a straight commission environment?"
Where I would start expanding your product line!
But do you spend the time on analyzing what you are really good at? I mean think about it, what are you good at? Without question, is there one thing that you do better than anyone else?

How should I reward employee performance?
It’s that time of year again when all good Managers ponder the question, “Should I reward my employees’ performance with an increase in pay or through a bonus?” The answer to this age old question lies in the answer of another, much simpler question. Do you want to reward your employees’ good performance in 2010 in a way that will continue on for the rest of their career with you?
FAQ: How to Autograph a Book
# Question: When you autograph a book, what does your message say? Answer: It says “Resisting you is futile.” # Question: Why do write this? Answer: Because I want my readers to feel good about themselves.

You Are Your Business and Your Business is You – What Does That Mean?
You are your business and your business is you. But, the real question is - Is that a good thing? Trust me; you need to know the answer to this question – now.

The Three-Step Productivity Secret For Your Internet Marketing Strategy
When you're planning and implementing your Internet marketing strategy, you might ask yourself the question, "How do I find the time for this when I've got so much else going on in my business?" This is a crucial question. Because it doesn't matter how much good stuff you learn, if you don't put it into action, it doesn't count for anything
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