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Deadly Sin #5: Sales: The least time-effective process in all of business
Sales is the least-effective process in all of business, but there's nothing you can do about it. Sales people are supposed to sell -- persuade prospects to buy your products by highlighting your product's strengths vs competition, and demonstrate your products. But they only get to do that for about ten percent of the time. For the other 90% they're doing other things -- at least ten of them.
The Blessings in Customer Complaints
While no business likes to receive customer complaints and these are often viewed negatively, focus should be shifted to how your business can benefit from the complaint and look at them as blessings in disguise.
“A Strategic View of Changing Customer Complaints Into Customer Compliments, From Your Strategic Thinking Business Coach”
When someone complains about their experience with your business, how do you view those complaints? How do you handle complaints? Do you encourage people to complain if they are not satisfied with your product or service? Do you have any type of procedure to handle complaints? Do you have any idea of the value of complaints? Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve their complaint on the spot? Complaining customers are really a treasure. Remember, it takes six (6) times more effort to attract new customers than to retain existing customers. I developed a short list of action items that I believe will turn your complaints into compliments. These action items are:

Other handling complaints Related Articles

Handling Objections in Four Simple Steps (Really)
Handling objections is the single most challenging part of a sale for most salespeople. The reason for this is two-fold. The first, and most important of these, is that most sales people have not been trained on the right tools for successfully handling any and all objections that might come their way. And the second reason most salespeople find handling objections so difficult is that they don’t have sufficient confidence in their own ability to go in and smoothly handle the objection when the prospect manifests it.

Dealing with customer complaints
Everyone thinks that getting complaints from customers is a bad thing, but it doesn't have to be. Consider complaints as a positive and improve your business with each one, and your business will thrive.
“Handling Customer Complaints With Class – Using Customer Complaints as a Successful Marketing Strategy”
If you currently do not view customer complaints as a valuable opportunity, you are ignoring a very effective strategic tool for success. In more than 35 years of professional experience in marketing, I can assure you that the effective handling of complaints and a good service recovery strategy are very valuable marketing opportunities. The sad news here is that many businesses simply do not accept this and squander many opportunities to grow their business. I wanted to share with you what I would suggest you do to handle complaints with class. Here are 10 things to do to manage complaints in a classy manner.

What is the best thing your customers can do for you?
Few companies understand how important complaints are. We don't like to get them and often handle them badly. There is a better way. Complaints are good things and, if they are handled quickly, will almost guarantee that the customer comes back.
“A Strategic View of Changing Customer Complaints Into Customer Compliments, From Your Strategic Thinking Business Coach”
When someone complains about their experience with your business, how do you view those complaints? How do you handle complaints? Do you encourage people to complain if they are not satisfied with your product or service? Do you have any type of procedure to handle complaints? Do you have any idea of the value of complaints? Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve their complaint on the spot? Complaining customers are really a treasure. Remember, it takes six (6) times more effort to attract new customers than to retain existing customers. I developed a short list of action items that I believe will turn your complaints into compliments. These action items are:

10 Tips on how to handle a complaint
Many people dread the idea of handling complaints when in fact we should be thanking the powers that be when we get them first hand and have the opportunity to fix them before the customer decamps, bad mouthing us all along the way…

8 Tips for Successfully Handling Customer Complaints
Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image. Customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement and provides you with direct feedback from your clients. Deftly handling customer complaints can build you a strong and loyal client base; disregarding them can result in nothing but lost sales and a poor brand image.

8 Tips for Successfully Handling Customer Complaints
Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image, and customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement. Follow these tips to smoothly handle complaints professionally and with ease.

10th of the 10 Kurlan Sales Competencies That are Key to Building a Sales Culture
There is nothing worse than when salespeople handle objections. Not only does it cause them to rack up reverse progress, they are usually not even handling the real problem. Here are the things you need to know about objection handling that should cause you to stop handling them forever:

Handling Layoffs
The economic times have been pretty harsh for many companies. Many of those have considered laying off some staff. Here are 8 top tips for handling layoffs and handling them well!
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