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Sales Force Lessons from Gates, Crowley and Obama
This should happen a lot more often on the sales force. How often do customers become upset over the behavior of a salesperson, customer service rep, technician or even accounting? When controversy jeopardizes a good account, it's time for the president or CEO to reach out and mend fences between adversaries!
Green Tech Park Feasibility Report for Boulder, Colorado
This article was written as part of the master planning by the City of Boulder for an area that is projected to be a high growth infill area richly served by new transit initiatives. It explores the concepts and feasibility for different types of industrial parks or business clusters based around the idea of clean tech with a focus on renewable energy. While Boulder specific in many ways,the report details national and regional markets and opportunities, and should be read by anyone interested in Green Tech. Written last year, it is still quite relevant and includes resources to follow up and get the latest information available.
It's Never As Bad As You Expect
Our minds play tricks on us, and one of the tricks they play is imagining that something will be absolutely horrible. This turns out to be a useful trick, because in fact things are rarely, if ever, as bad as we expect, and we are always able to deal with them more easily because of that.
The World May Be Flat.....But is it Aligned?
We all are seeking change, whether in our families, our teams, our companies, etc. And we are so anxious to get the results we want to see that sometimes we miss this thing called "alignment". It not only makes your car steer appropriately, it can keep you and yours from going off the road when you want to move in a certain direction. Check out more about this powerful topic.

Other harvard professor Related Articles

Ten Ways to Use LinkedIn
The average number of LinkedIn connections for people who work at Google is forty-seven.The average number for Harvard Business School grads is fifty-eight, so you could skip the MBA, work at Google, and probably get most of the connections you need. Later, you can hire Harvard MBAs to prepare your income taxes.
Personal Finance Advice
John Campbell is an economics professor at Harvard University who recently published a study that has some telling advice; what it tells us is that the less you know about your financial situation, the worse off you’ll be. Sure, industry advisors have been telling us this for years, but now there’s a Harvard study to back it up. Whether you handle your money on your own, or you seek out personal finance advice from an expert, the more uninformed you are, the more you’re going to wind up paying without realizing it.

IS SALES TRAINING PASSING ITS SELL-BY DATE?
As a company who specialises in sales training and development, I've found myself growing increasingly more sceptical towards the real impact of traditional sales training methods. According to Professor George Miller, Harvard University, our conscious minds can only process around 7 chunks of information at any given moment. If this is then related to applying new techniques learned during a training course, then how can salespeople feasibly put into practice loads of new techniques instantly?

Lessons from the Harvard Recruitment Process
I thought that because Harvard is so prestigious that it could sit back and let the best and brightest students come to it. I was wrong. In “How Harvard Gets Its Best and Brightest,” BusinessWeek reporter William Symonds explains the Harvard recruiting process.
Achieving Practical Outcomes to Complex Purchases at the Heart of the Emptoris Acquisition of Click Commerce
“I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity.” Oliver Wendell Holmes, Physician, Poet, Writer, Humorist and Professor at Harvard (1809-1894)

How to Manage Change - 8 Guiding Principles From John Kotter
There are many theories about how to manage change. Many come from change management guru, John Kotter, a professor at Harvard Business School. Kotter introduced his eight-step change process in his 1995 book,"Leading Change." There are many aspects to Kotter's 8 principles of how to manage change that resonate with, and are totally consistent with, the holistic and wide view perspective of a programme based approach to change management...
Competitive Advantage vs. Your Business Model
Competitive advantage is not the same as a business model. Harvard Professor Michael Porter proposed the theory of competitive advantage in 1990. His competitive advantage theory suggests that businesses should pursue policies that create high-quality goods to sell at the highest possible prices. Competitive advantage happens when companies acquire or develop an attribute or combination of attributes that allow it to outperform its competitors. These attributes might include access to natural resources, such as high grade ore or inexpensive power, or access to highly trained and skilled personnel human resources. Other advantages could include better use of technology, etc.

Howard Gardner talks about thought leadership and 'good work'
Howard Gardner is the John H. and Elisabeth A.Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education. He also holds positions as Adjunct Professor of Psychology at Harvard University and Senior Director of Harvard Project Zero. Among numerous honors, Gardner received a MacArthur Prize Fellowship in 1981. He has received honorary degrees from 26 colleges and universities. In 2005 and again in 2008, he was selected by Foreign Policy and Prospect magazines as one of the 100 most influential public intellectuals in the world. The author of 25 books translated into 28 languages, and several hundred articles, Gardner is best known in educational circles for his theory of multiple intelligences.
Elizabeth Warren: Goodbye with Gratitude
Law Professor Elizabeth Warren worked tirelessly to help establish the Consumer Financial Protection Bureau (CFPB) to aid consumers with lending issues. She is returning to Harvard after spending the past year setting up the structure of the agency she helped to creat. When consumers are better served, businesses benefit. This mission and work of the CFPB can be helpful to both.

Blocks to Customer Focus
Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer, many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves."
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