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Difference Makers Have Courage
When Jackie Robinson was brought to the major leagues by Brooklyn Dodgers owner Branch Rickey, he was the first African-American to play major league ball. At that point, Mr. Rickey carefully explained to him that he would have thousands of chances to lose his temper and get upset because of the overt racism that existed in the major leagues at that time. He warned him about the hate-mail and boos he would get because many of the white players and fans would be adamantly opposed to his presence in the major leagues.

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Do You Hate Sales?
If you hate sales, it's because you fear rejection. If you hate selling, you'll never be good at something you hate. Do you want to learn how to fix that?
Ok - It's Called Enterprise 2.0
I hate the 2.0 label. Hate it hate it hate it. Hate it.

Performance Appraisals: Critical Conversations
No one likes performance appraisals. Managers hate giving them. Employees hate receiving them and HR professionals hate policing the process. As one manager explained to me, doing a performance appraisal is similar to getting a root canal: both are painful; neither will kill you; but with a root canal, the trauma is over the next day. And yet, we continue to insist on doing appraisals hoping for different results.
Protect Your Website E-mail Address
Have you ever wondered why you get so much e-mail SPAM? One reason may be that your e-mail address is being harvested directly from your website. This is a problem that can be easily resolved and you might be surprised at the number of people that don't know how to deal with this nuisance. In this article, we will learn more about how your e-mail gets into the hands of spammers and how to slow them down.
How to Manage Your Email & Inbox – Lessons 46 – 50
If you are a Generation Y employee, you probably grew up with e-mail. On the other hand, if you are a Baby Boomer and e-mail is something that you have only started using the past decade or so, learning how to manage and interact with e-mail could be a struggle.
How to Manage Your Email & Inbox – Lessons 21-25
Are you looking for a way to better manage your e-mail? Would you like to feel more in control, rather than having your e-mail control you? That's why I have put together my new book called "The E-mail Manual". It is the book you should have received when you first started using e-mail.
10 Key Points: Writing E-mails That Sell
Do you want to sell through an e-mail solicitation? Here are 10 things you need to do when writing your e-mail to improve your sales results: 1. Focus on value. Make sure the e-mail offers a very clear benefit to the customer. 2. ...
The 6 D’s of E-mail Management
One of the big enemies of personal productivity today is e-mail. The constant flow of e-mail alerts during the day can destroy your concentration and cause you to flit from one project or crisis to the next. Learn how to get yourself out of this state of e-mail-induced ADD.
Getting Effective Results from Customer Service E-mails
Lots of e-mails are sent each day, but many people send e-mail without logically thinking them out. Have you ever sent someone an e-mail and left out important information? It's important when your are requesting help or to be contacted in a matter other than e-mail to structure your e-mail properly. Having answered hundreds of customer service e-mail I thought I provide a help list of things to avoid and things to include in order to receive the best service possible.
The Terrible Truth About E-Mail
Hate it or love it, if you're in business, you use e-mail every day. And because you use it, you may be under the mistaken impression that e-mail is the ideal technology for staying in touch. The terrible truth is that it is the one communication medium most apt to stir up trouble. This articles explains how to get it right.
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