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3 Website Benefits that Improve Client Satisfaction and Retention
A website that doesn't make money for your accounting firm is a useless website. The primary method of generating revenue with your website is by using it as a prospecting tool. It's a great way to bring new clients into the firm but don't become so focused on client acquisition that you allow other opportunities to slip by. You can use your website to improve your client retention as well. Combined with client acquisition, improved client retention can really shore up your firms bottom line.

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The Added Value - Is YOU!
The words “Quality Service” are deceptive at best. There are at the least two levels of quality service--high quality and low quality. Only you can make the difference in which adjective is used to describe the service levels in your organization.

Pricing Predicament
How can I figure out how much to charge for my product or service? What is the highest salary (raise) I can ask for? Talking about money is a thorny issue. What do you need to think about when you set the price for your service?
The Other Side of the Mountain
Although the life that emerges from the other side of the midlife transition can be of the highest quality, it's not always 'fun.' Responsibility has many rewards, but it still costs.
Lesson #4: “Even in a little thing like a stick of gum, quality is important.”
From a little stick of gum, to a baseball club, to an entire island, Wrigley Jr. proved he was a man devoted to doing his best, to being the best, and to maintaining the highest standards of quality.

Is it best to be the cheapest or to be the best?
Is it best to be the cheapest or to be the best? If you type in the word "cheapest" into any search engine you will be presented with millions or results of web pages vying for position as the cheapest flights, cheapest Disney tickets, cheapest hotels etc. Is it good to run your business as being the "Cheapest service"? Well I personally don't think so, but there seems to be a huge market out there for this. The problem with competing on price is that if you are not cheaper than your next rival then you have no place to go other than to go yet cheaper still and so on. Alternatively, if you compete on quality or the best service then so long as you deliver an outstanding service and/or quality products and services then customers will not only return to you, but they will also recommend business your way too.
Key Ways to Convey Quality
Let’s say that what differentiates your product or service from the competition’s is quality. It may seem like advertising “quality” would be a breeze, right? Unfortunately, it’s not. Customers hear the word “quality” all the time –often from companies selling low-quality products. In this sense, quality is like trust. If a salesperson resorts to “You can trust me,” it’s often an indicator to beware. Accordingly, if a company is too direct in how it advertises “quality,” customers may ignore the claim or be suspicious of it. So how can you prove that your product or service is the real deal? Following are some often-overlooked ways to convey quality.

How To Raise The Bar Of Your Small Business Customer Service?
Profitable companies are raised on the backdrop of excellence in customer service. Irrespective of the size of your business or customers, you have to develop and deliver high quality customer service, which more often is the differentiator between a good business and a great business. As small businesses you can too deliver superior quality customer service by considering these simple and effective points.
Right way to use pictures on websites
In an ideal world, a web designer could use the highest quality photos and have the webpage download lightening fast. Unfortunately, as we all know, the reality is always far from the desired. The quality of image used on a website are inversely proportionate to the loading speeds
More is Said Than Done About Improving Customer Service
Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory; it's become a well-proven fact. In Firing on All Cylinders I reviewed much of this evidence. I showed that those organizations with the highest service/quality levels have the highest levels of growth in revenue, customer satisfaction and retention, market share, productivity, safety, and employee morale while also reducing costs. So it's not surprising that the best service/quality leaders are also profitable leaders.

Use Strategic Imperatives to Set Improvement Priorities
It was a story with a plot line that's becoming all too familiar. I was meeting with the vice president of a large service organization and his quality improvement support staff. They were frustrated. After a few years of educating thousands of people in their organization, forming and training teams, mapping, analyzing, and "reengineering" a multitude of processes, and "empowering" everyone to improve quality and customer service, little was happening.
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