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Use Math to Create Loyalty
This week's tip comes from my friend Chip Conley, author of the new book "Peak: How Great Companies Get Their Mojo from Maslow" and CEO of Joie de Vivre hotels. Many people have told me and Chip that we were separated at birth in terms of our approach to business and life.
Victory for Starbucks in Tip-Pooling Class Action
A California appeals court has reversed an $87 million award in a tip-pooling class action lawsuit brought against Starbuck's on behalf of the retail chain's baristas (coffee servers). The reversal is a stunning victory for Starbucks and the hospitality industry overall.

The Bygone Era of If You Build It They Will Come
The author discusses how companies in industries that have traditionally relied on being the only game in town (sports) or the "newest, nicest, biggest, best" (high end golf) have had to invest in a renewed focus on service and "customer experience" in order to differentiate themselves from the competition.
The Hospitality Industry and Call Accounting
For the past 30 years, most hotel and resort chains have required some sort of call accounting system in their properties. They do this to recover phone costs, generate extra revenue, and plan for and manage telecom expenses.
Do “High Tech” and Hospitality Belong in the Same Sentence?
The author discusses how the dispensation of true hospitality is compromised by an over-reliance on technology.
Consistency – the Key to Success
Author Rob Rush discusses how sometimes the consistent delivery of customer service or customer experience trumps the ability to deliver a "Wow." Before you can occasionally launch the long-ball with some regularity, you need to become a consistent singles hitter first.
7 Easy Tips To Help You Purchase A Hotel Or Motel Franchise Business
If you're considering a new franchise business, consider that a hotel or motel franchise takes a much larger initial investment than most other franchises, but can have a huge payoff once it's up and running. Read on to find out more about the ins and outs of Hotel and Motel franchises.
Culture - It's Not Just for Anthropologists Anymore
This article explores the elements that need to be in place to constitute a true corporate "culture" and laments the possible overuse of the term culture in business.

Renovation is a State of Mind
In the hotel industry, too often millions of dollars are invested in a physical renovation without any thought to "renovating" what truly has an impact on the guest experience - the people who interact with guests on a day-to-day basis. Rob Rush makes the compelling argument that when times are good and the money is flowing into renovations of the physical plant and capital improvements, one need pay equal attention to "renovating" the guest service delivery.
Not Hiring a Business Coach, Executive Coach or Corporate Coach is Costing You Thousands of Dollars
Hundreds of business owners to executives have hired coaches. What do they know that you do not know?

Other hospitality industry Related Articles

Networking for Fun & Profit
Networking events can work for both business-to-consumer (B-to-C) and business-to-business (B-to-B) companies. Some of these events have a theme; such as industry (hospitality firms), descriptive (marketing firms), or location (businesses on the west side of town). Your local business press should print the networking groups in your area along with the day, time and location of their meetings. Many networking groups are local, while others are national lead exchange groups such as Le Tip and BNI.
It IS Easy Being Green...
How the hospitality industry can benefit by 'going green'.
Do “High Tech” and Hospitality Belong in the Same Sentence?
The author discusses how the dispensation of true hospitality is compromised by an over-reliance on technology.
Victory for Starbucks in Tip-Pooling Class Action
A California appeals court has reversed an $87 million award in a tip-pooling class action lawsuit brought against Starbuck's on behalf of the retail chain's baristas (coffee servers). The reversal is a stunning victory for Starbucks and the hospitality industry overall.

Management, What are They Doing All Day?
We can be of service when you want conversation with real world business technicians and associates experienced in management, franchise relations, hospitality & lodging, talent recruitment, brand advancement and business sales, and that is all before lunch some days. Bringing experience in addressing ownership needs, focusing creative minds on exceeding goals, adding team strength, helping increase loyalty and profits is the job. Our chosen niche consulting work is independent and specialized, always focused on the client's interests. We create umbrella group strategies to reach goals, collaborating with select specialists in cultivated networks of professionals in management, marketing, hospitality, acquisitions, media and franchising. We have got work to do.
Financial Reform Bill Diversity Requirement Has Challenges
The government now mandates that the financial industry increase efforts to employ persons from diverse populations. The federal government will need to address the attitudes of present financial industry personnel that keep the industry from becoming a more diverse industry.

Who cares about PR?
The public relations industry is coming of age in a global economy where it is ideally placed to take advantage. Maybe we should look at what the PR industry offers, rather than how the industry has been characterised. Here are five key messages to consider.

Landmark Group officially launches the first Centrepoint in City Mall
Landmark Group, one of the retail and hospitality conglomerates in the Middle East and India, announced its entry in the Lebanese markets, with the official launch of the first Centrepoint store in Beirut, Lebanon
SmartVM Offering World Class Digital Signage Products
SmartVM has world class digital signage products which are being used by the retail, hospitality, financial and government sectors globally
Restaurant Financing In Canada - Your Hospitality Loan Finance Primer . Now You Know How!
Information on restaurant financing in Canada . Putting the right hospitality loan in place might not be as difficult a finance challenge as you think !

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