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The Hospitality Industry and Call Accounting
For the past 30 years, most hotel and resort chains have required some sort of call accounting system in their properties. They do this to recover phone costs, generate extra revenue, and plan for and manage telecom expenses.

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Are You a Great Manager?
A twenty-five year Gallup study of over eighty thousand managers discovered the secrets of great managers. Here’s what the research uncovered -- Great managers hire employees based on talent, not experience. This flies in the face of the arguments I hear from sales managers all over the country. They want experienced salespeople. Gallup found that great managers look at talent, not just history.
Seasons of Success: How Sharp Took His Hotel To The Top
“I started just from building one [hotel], it worked so let’s build another, and it worked so three went to four,” recalls Sharp. “It’s a matter of what I call stepping-stones.” He may not have set out to create the world’s largest network of luxury hotels, but that is exactly what happened. In the over forty years since he first entered the business, Sharp has taken the hotel industry by storm, transforming the idea of service and quality, and doing things on his own terms. What were the factors that helped this Canadian hotelier succeed?
BET’s Bob Johnson adds to the African luxury hotel surge
In the past few years there’s been a bit of news coming out of new hotel projects taking place on the African continent. From the Hilton Hotels Group to the Rezidor Hotel Group it seems there’s a lot of interest in Africa as a luxury travel destination.

7 Easy Tips To Help You Purchase A Hotel Or Motel Franchise Business
If you're considering a new franchise business, consider that a hotel or motel franchise takes a much larger initial investment than most other franchises, but can have a huge payoff once it's up and running. Read on to find out more about the ins and outs of Hotel and Motel franchises.
Hotel Franchising
Hotel franchising is a big part of the franchise industry, becoming more and more popular. If you are thinking about starting a hotel franchise, you need to give it careful thought.

So what is the Definition of a Manager?
A classic definition of what managers are about is that ‘Leaders do the right thing and managers do things right’. A more standard definition is that managers would work towards the organisation’s goals using the resources at their disposal. It of course also depends on the size of the organisation. Larger companies might require managers to oversee the efforts and achievements of a further level of managers. A General Manager might have several other managers reporting to him or even several levels of management reporting to each other.
Chavana Spa forays into India with Four Points by Sheraton property Navi Mumbai
19th February 2010: Thailand-based Mandara Spa Asia Limited (MSAL) has forayed into the Indian market by launching its spa brand Chavana Spa through Four Points by Sheraton, Navi Mumbai. In October 2009, MSAL had launched the spa brand to cater to the mid-market and four-star hotel segment. The facility in Navi Mumbai marks the first establishment of an international spa brand in Asia. MSAL has entered into a franchise-management under a revenue sharing model agreement for the spa facility in the hotel. The hotel’s spa facility will offer Balinese therapies with traditional Balinese massages along with Indian head massages, Asian foot massages, purity facials and head and foot massages. The hotel has four treatment rooms and treatment costs range from Rs 1,400 to Rs 6,500.
Booking Business Travel Lodging Myth
Booking business travel lodging directly on a hotel company's website is not the best option. Save money by using a hotel search engine.
Are You Genuinely A Leader Or Merely A Manager?
Without managers, the visions of leaders remain dreams. Leaders need managers to convert visions into realities. For continuous success, organizations need both managers and leaders. However, as most seem to be over-managed and under-led, they need to find ways of having both at the same time. Perhaps the best way to handle this paradox is for managers to aim to be managers when viewed from above, leaders when viewed from below and to remember that the need for leadership grows as we move up the organization. This is only one of the challenges that can make working life fun.

Keeping Your Work and Life in Balance
Do you remember when hotel rooms didn't have coffee makers? I recall vividly the first time I walked into a hotel room and discovered a coffee maker. I didn't even drink coffee back then, but I made it, simply because having the coffee pot was so cool. Then people got used to it. Customers got spoiled. They wanted more. The bad news is that it doesn't stop. People will always get used to things the way they are, become more demanding, and wanting more. Such it is with technology and speed. Everyone asks me when things will "return to normal" and "slow down." It won't. The speed at which you're operating is now what's expected. Welcome to the new normal!
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