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Getting my beauty sleep between emails
The ubiquity of email and our reliance on the web as an information source is well ingrained in our lives. We have little tolerance for slow servers and are easily frustrated when we can’t just hit ‘send’ with instant results. I recently had ample opportunity to sit and reflect on the speed of communication and how it’s changed so much in our lives. It was the change in rooms, however, that helped me change my point of view.

Get Your Team and Customers Raving About You!
I’ve long believed that our impact as people and leaders is a function of the relationships we have around us. This article is about building those connections with our team, our customers or even our families doesn’t have to be a big deal or take massive effort. It can be found in the simple things.

Other hotel staff Related Articles

Seasons of Success: How Sharp Took His Hotel To The Top
“I started just from building one [hotel], it worked so let’s build another, and it worked so three went to four,” recalls Sharp. “It’s a matter of what I call stepping-stones.” He may not have set out to create the world’s largest network of luxury hotels, but that is exactly what happened. In the over forty years since he first entered the business, Sharp has taken the hotel industry by storm, transforming the idea of service and quality, and doing things on his own terms. What were the factors that helped this Canadian hotelier succeed?
Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
BET’s Bob Johnson adds to the African luxury hotel surge
In the past few years there’s been a bit of news coming out of new hotel projects taking place on the African continent. From the Hilton Hotels Group to the Rezidor Hotel Group it seems there’s a lot of interest in Africa as a luxury travel destination.

7 Easy Tips To Help You Purchase A Hotel Or Motel Franchise Business
If you're considering a new franchise business, consider that a hotel or motel franchise takes a much larger initial investment than most other franchises, but can have a huge payoff once it's up and running. Read on to find out more about the ins and outs of Hotel and Motel franchises.
Hotel Franchising
Hotel franchising is a big part of the franchise industry, becoming more and more popular. If you are thinking about starting a hotel franchise, you need to give it careful thought.

Chavana Spa forays into India with Four Points by Sheraton property Navi Mumbai
19th February 2010: Thailand-based Mandara Spa Asia Limited (MSAL) has forayed into the Indian market by launching its spa brand Chavana Spa through Four Points by Sheraton, Navi Mumbai. In October 2009, MSAL had launched the spa brand to cater to the mid-market and four-star hotel segment. The facility in Navi Mumbai marks the first establishment of an international spa brand in Asia. MSAL has entered into a franchise-management under a revenue sharing model agreement for the spa facility in the hotel. The hotel’s spa facility will offer Balinese therapies with traditional Balinese massages along with Indian head massages, Asian foot massages, purity facials and head and foot massages. The hotel has four treatment rooms and treatment costs range from Rs 1,400 to Rs 6,500.
Booking Business Travel Lodging Myth
Booking business travel lodging directly on a hotel company's website is not the best option. Save money by using a hotel search engine.
Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
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