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Establishing and Maintaining Good Customer Relations
All structures are built upon a foundation. Truly successful engineers build their practices upon a foundation of strong customer relationships. As with every other purchase decision, individuals prefer to do business with people they like, with people who seem genuinely interested in them and with people who really care about their concerns. The business of starting and nurturing a relationship starts with the initial interview and continues throughout the firm's representation. It is critical to the long term success of the engineer/customer relationship that the engineer ongoingly stay in communication with the customer and keep them informed about the progress of their matter.

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Documenting your sales process helps you grow revenue
How do your prospects buy your product or service? Does a single decision maker buy on the spot, or does s/he go through many steps and approvals first? Or perhaps there are multiple departments involved over a very long period of time? To improve sales and generate more revenue you must first understand what hoops you must jump through to close deals.

Selling a Franchise How to
You’ve worked to make your franchise a success, and now want to sell. Here is what you’ll need to do. Maybe you’ve decided to try something else, of you’ve built your business into such a success that offers to buy it flow in faster than your customers. No matter your reasons, selling a franchise is a common situation, but it isn’t always simple. You may have to jump through a lot of hoops to get the deal you want, and you’ll have to make sure you get all the money you deserve. Here is what you need to know:

Boosting your Business in a Slow Economy
Question: what are two words that will become increasingly important to customers over the next decade? The answer, according to marketing guru Frank Luntz, is “hassle free”. Customers are fed up with being forced to jump through hoops. Yet bizarrely, even in a slow economy, companies are actually becoming more difficult for customers to do business with - before, during and after purchases. To see if your organization is creating these unnecessary hassles for your customers, take this mini-quiz. Then consider using the accompanying tips I talk about my customer service seminars and speeches.
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