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Are You Running Your Technology or is Your Technology Running You?
Are you running your technology or is your technology running you? Learn how to simplify your company's technology while enhancing your business.

100 (Or So) Ways to Succeed #102
Purposefully Practice Listening (And "Hearing")
Chaos and Communication
A recent worldwide survey revealed that there are 6,800 languages and dialects spoken globally today. While I am often amazed how inaccurate communications can get, when you consider the number of languages spoken, it is somewhat amazing that we communicate at all. It could be argued that most problems in human interaction arise from poor communication. Assuming that none of us set out to miscommunicate, it is important to explore why our best intentions to transfer knowledge, emotion, and details fall short. Remember, just because you're talking doesn't mean anyone's hearing. If they are hearing, it doesn't mean they're listening to you. Even if they are listening to you, it doesn't mean that they understand what you're saying.

The Power of Empathy
Empathy-Selling is a compassionate understanding of the thoughts and feelings of your prospects and customers.

The Empire Strikes Back?
This week I came across the expression ‘Vigilante Consumer’ for the first time. It seems that consumers are starting to strike back at companies that make it difficult to deal with them when they have a problem. You know what I mean? They have the attitude that they are perfect or at least doing the best that is physically possible to be done and you have a problem that shows a mistake has been made or that the system has failed. You want to explain the problem and nobody listens!

Service Interaction
In your business, the difference is……? What makes a modern business? Today business needs to re-invent itself and find a niche. Business is about networks. Business is about helping your customer achieve their goals. Business is about thinking differently about the way things have been done. The trouble is, businesses don’t fully understand the areas of a business that make it happen. In most cases there are three things that are needed to make a business a success, assuming that the company has a solid cash-flow.

What's Wrong With E-Commerce Websites?
What is going on with e-commerce websites? It appears that online entrepreneurs spend so much time worrying about website traffic that they ignore the customers who actually want to buy something.

What is Social Media Marketing?
As a marketer, I find this topic overwhelms and confuses many business owners. Quite frankly, even in the marketing world - the jury is still out on the trends. But rest assured - social media is not going away. As our children grow up and take over corporate North America, the names of the tools may change, but the overall usage will only become more and more in use.
Building Consumer Confidence Online
The greatest challenge to businesses aiming to build a presence on the web is establishing brand credibility and consumer confidence online. The Internet provides a plethora of marketing opportunities to businesses of all types and sizes, but some of the considerations involved in successful online marketing are unique. For instance, the process often lacks human interaction, and as such creating consumer confidence online is difficult because potential customers are forced to determine whether or not to proceed with a transaction or interaction based on how credible they perceive the business to be.

HR Departments: Making Structure Make Sense
Human Resource departments are not being optimized because of the way they tend to be structured. Usually “HR” refers to things like benefits, payroll, hiring, firing, training, reviews, compensation and the like. But we in corporate America missed the opportunity to better organize Human Resources when it moved away from its roots in “Personnel.” But not to worry. It's not too late.
8 Small Business Opportunities for the People Person
If you love interacting with people and are considering a small business franchise, take a look at 8 small businesses that are perfect for the entrepreneur with a knack for interpersonal communication.
How to Cold Calling Without a "Pitch"
Make your cold calling about them, not about you!

Other human interaction Related Articles

Customer relationship management (CRM) in medium-sized enterprises.
Customer Relationship Management (CRM) is the active set-up and preservation of long-term profitable customer relations by interaction with the customer. The interaction is made by use of suitable technologies, value increasing business processes and content employees.
Introduction: Human Capital and Economic Development
Health and education are both components of human capital and contributors to human welfare. One index of human welfare, which incorporates income, education and health, shows that Africa’s level of ‘human development’ is the lowest of any region in the world.
Receiving Thanks and Praise - The View from the Other Side
Receiving goods and services from suppliers, whatever shape or form they are, still means some human interaction, most of the time. Yet we are becoming much more demanding as customers...
Nearly infinite
Infinite isn’t what it used to be. There used to be an infinite number of stars, and probably an infinite number of kids in high school who didn’t like you very much, but that was about it when it came to a typical human being’s interaction with the uncountable.
From Web 2.0 Social Shopping Success to Web 3.0 Targeted Business Triumph
The early days of the Web allowed users to search for information and read it. Very little user interaction with the content occurred if any, unless the user needed a shopping cart. This was known as Web 1.0, a type of read-only web. With the advent of Web 2.0, the goal transforms from one of presenting information for global access to one that also allows user interaction through content contribution, interaction with other web users, and more.

Building Consumer Confidence Online
The greatest challenge to businesses aiming to build a presence on the web is establishing brand credibility and consumer confidence online. The Internet provides a plethora of marketing opportunities to businesses of all types and sizes, but some of the considerations involved in successful online marketing are unique. For instance, the process often lacks human interaction, and as such creating consumer confidence online is difficult because potential customers are forced to determine whether or not to proceed with a transaction or interaction based on how credible they perceive the business to be.

Is Your Mouth Costing You Money?
I share an office with 7 other people, so you can imagine how much chatter, interaction and “sharing” goes on, whether I want to listen or not. Each day I hear what is happening in the other businesses through the walls and in the hallways. As I was listening to one co-worker share her most recent interaction with a client, it dawned on my how powerful the story you tell impacts your listeners (even those who just passively overhear you) and your income.
How to Get an Avatar for Your Website
In the constant search of making a website stand out and be different up has cropped a whole new way to navigate visitors through your website to their destinations; avatars. An avatar is an animated character and you can dictate what he or she or it looks like and says once a visitor is on your website. Having an avatar on your website can help you get your point across in a unique way and many visitors enjoy the almost human interaction. So how do you go about getting an avatar for your website?
Sales and Service: 7 Steps for Positive Customer Interaction
During every customer interaction, whether it’s three minutes or an hour, you leave something behind…a person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction with your customer.
Customer Retention Using Human Technology Not Just Digital
As humans we love technology but we still want human interaction from the businesses we buy from. This doesn't always mean live interactions it just means consumers want the business to show they care if they're happy and satisfied. Learn three simple things entrepreneurs and small businesses should be using everyday to keep their customers coming back.

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