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Exploitation as Empowerment: On YouTube and User-Generated Content
Reprinted with permission from the book "A Universe of Interactions" by H. Elwood Gilliland III, edited by Ziva Borlja; this article deals with exploitation and its changing role.

Other humancomputer interaction Related Articles

Top 10 Strategies For Sales Success
1. For the first few minutes of ANY sales interaction, don't talk about yourself, products, or services.

Customer relationship management (CRM) in medium-sized enterprises.
Customer Relationship Management (CRM) is the active set-up and preservation of long-term profitable customer relations by interaction with the customer. The interaction is made by use of suitable technologies, value increasing business processes and content employees.
From Web 2.0 Social Shopping Success to Web 3.0 Targeted Business Triumph
The early days of the Web allowed users to search for information and read it. Very little user interaction with the content occurred if any, unless the user needed a shopping cart. This was known as Web 1.0, a type of read-only web. With the advent of Web 2.0, the goal transforms from one of presenting information for global access to one that also allows user interaction through content contribution, interaction with other web users, and more.

Building Consumer Confidence Online
The greatest challenge to businesses aiming to build a presence on the web is establishing brand credibility and consumer confidence online. The Internet provides a plethora of marketing opportunities to businesses of all types and sizes, but some of the considerations involved in successful online marketing are unique. For instance, the process often lacks human interaction, and as such creating consumer confidence online is difficult because potential customers are forced to determine whether or not to proceed with a transaction or interaction based on how credible they perceive the business to be.

Is Your Mouth Costing You Money?
I share an office with 7 other people, so you can imagine how much chatter, interaction and “sharing” goes on, whether I want to listen or not. Each day I hear what is happening in the other businesses through the walls and in the hallways. As I was listening to one co-worker share her most recent interaction with a client, it dawned on my how powerful the story you tell impacts your listeners (even those who just passively overhear you) and your income.
Are You Caring or Caretaking?
Do you sometimes give to another and then wonder why your giving is so unappreciated? Discover how much your intent affects the interaction.
Have You Had a High Definition Moment Lately?
A High Definition Moment is an interaction between a customer an an organization that is jam-packed with EMOTION...
Sales and Service: 7 Steps for Positive Customer Interaction
During every customer interaction, whether it’s three minutes or an hour, you leave something behind…a person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction with your customer.
Communication isn’t a One-Way Street
To be an effective communicator, it is important to realize that communication is a two-way interaction.
Understanding Chi Energy
Jon describes the interaction of Chi with your home and makes some very helpful suggestions.
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