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Increase Sales Means You Must Confront Those 800# Gorillas
What 800# gorillas are you avoiding to increase sales? I believe now is the time to discuss one those gorillas. Possibly, the avoidance of these 800# gorillas contributes to the high failure rate of small businesses where for each one that opens another one closes. (Source: Small Business Administration)

Other improvement book Related Articles

Have you read Forrest Breyfogle’s new book on Integrated Enterprise Excellence? Thoughts/comments?
Member Question: I recently read one of Forrest Breyfogle’s new books in his 4 book-volume series on the Integrated Enterprise Excellence (IEE) System; i.e., "The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement." The subtitle to this book describes what is covered in varying details in the other three volumes. My sense is that Breyfogle has pushed his (and our) thinking to the next level and addressed issues that many of us struggle with regarding Continuous Improvement efforts. His “Integrated Enterprise” thinking makes sense to me, what are your thoughts or feedback?

The Race to Success by Cheryl A. Clausen
Are you losing the race to success? Would you like or even need some sales coaching to self improvement tips? Then look no more for this book has it all!

The Art of Book Branding
You wrote your book for others to read. True? You wrote it to offer others enjoyment, excitement, help and/or training. Don’t you owe it to your prospective readers to put the book share the book in a really big way? Don’t you owe it to yourself? To get started I’ve created a short checklist for branding YOU and your book.

The Service Factor during Economic Turbulence
Improving and maintaining good customer service is not an exciting endeavor. It involves detailed study and steadfast execution rather than temporary brilliance or inspiration. Therefore, customer service improvement is fundamentally an effort of continuous improvement. You must develop a basic competency in process improvement to attain and sustain high levels of customer service. This means that it is absolutely critical during tough economic times that you don’t make the mistake of cutting resources that support service excellence in your attempt to control operational costs.

Authors: Rename Your Book For Another Crack At Success
There are several reasons to rename a book such as adding a subtitle to be friendlier to search engines. Another important reason is to get a new copyright date because many book critics will not review an old book and reviewers often define an “old” book as one with a copyright of more than a year old.

Change Management Can Lead to Rigidity and Resistance to Change
Beware of formal organization improvement or "change management" (an oxymoron) plans. Like strategic plans, organization improvement or change management plans can reduce an organization's effectiveness. They can lead to rigidity, bureaucracy, and resistance to change. This sounds like an argument against planning. It's not. We have found that constant and ongoing personal, team, and organization improvement planning is vital. But too many "change management" and improvement plans are built on the same faulty premise as strategic planning - that there is a right path, which can be determined in advance and then implemented. We often hear managers declare that they have the right strategic or improvement plan, but the reason things aren't going according to plan is because of "execution problems." This is a deadly assumption.

Leadership and Learning are Indispensable
The great American founding father, author, and statesman, Benjamin Franklin, was highly devoted to life long learning and continual personal improvement. His book, The Art of Virtue (edited by George Rogers), is an inspiring account of Franklin's life and an instructive guide to his improvement process and personal effective system. Franklin once said, "If you empty your purse in your head, no one can take it away from you. An investment in knowledge always pays the best interest."

Process Management Pathways and Pitfalls (Part Two)
Make sure all your process improvement activities are clearly and tightly linked to your strategic imperatives. Each effort should also have highly focused and specific improvement goals (that are an aggressive, major stretch) and measurements. Establish feedback and follow-up steps for each process management and improvement team.

Stepping Back to Step Ahead Through Reviewing and Assessing
Our performance results are determined by what we finish, not by what we start. But whether it's diet and fitness, investments, leadership development, or organization change and improvement efforts, many people search for the quick and easy technique or approach. When the latest improvement fad doesn't create a quick transformation, the next hot book, guru, theory, or change program beckons.

Why Most Change Programs and Improvement Initiatives Fail
Many team and organization change and improvement efforts are lost or badly bewildered. Decades of studies have consistently shown that 50-70 percent are failing. There are as many reasons that improvement endeavors lose their way, as there are people, teams, and organizations trying to improve.

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