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A “Perfect Vision” and Determined Execution: Laying the Foundations for Sustainable Success (Perfect Commerce Profile)
One might say that perfection is in the vision and execution is reflected in the outcome. If that is in fact the standard by which perfection is measured, then the little company from Kansas City has been appropriately named.
Yes Virginia! There is more to e-procurement than software! (Part 1)
My recent post on the series of interviews I had with Ariba garnered considerable interest and feedback. By far the most interesting (and insightful) comments came from the Commonwealth of Virginia. What was compelling about the Virginia response was their willingness to provide a perspective from what they referred to as the “other side of the fence.” What was refreshing is that the subsequent interview revealed an extremely capable group of people whose passion for procurement was only rivaled by their commitment to a vision. A vision that was centered on gaining a thorough understanding of the processes that defined the Commonwealth’s procurement practice as well as the unique requirements of a diverse group of internal and external stakeholders.

Yes Virginia Revisited Why some eprocurement initiatives succeed and others dont
In a recent post that appeared in my Procurement Insights Blog titled The Ariba Interviews: Re-engineering the Future of On-Demand, I reviewed a series of interviews I had with a senior executive from Ariba as well as members from the company’s PR firm. Of the considerable feedback I received as a result of the posting the most interesting (and insightful) comments came from the Commonwealth of Virginia.

Other internal and external stakeholders Related Articles

What Determines PR Success
Managers must strive to alter the perceptions, and thus behaviors, of their key external stakeholders determining just how successful as a manager they will become.
MissionCritical Public Relations
Yes indeed when that tool helps you persuade your most important external stakeholders to your way of thinking, moving them to take actions that lead to your success.
Financing Corporate Growth in Ghana: The Role of the Stock Market
We examine how listed corporations in Ghana finance their growth and to what extent do they rely on external finance relative to internal finance. As companies expand through the acquisition of assets they have choices to make in how that growth is financed. Past earnings can be retained as a source of internal finance or be paid to shareholders as dividends. External sources of finance include both the issuance of new equity (external equity) and various debts instruments (external debt).
Managing Marginality The Internal Consultants Dilemma
Internal and external consultants use many of the same techniques and tools, do similar work, but face very different challenges. Internal consultants work in a unique position. Their job role is to consult to the organization for which they work. It is not easy to be, at the same time, a part of an organization and function as detached and independent. Each position on the consulting continuum places different pressures on the internal than the external, making them either more or less a part of the organization. Couple with those pressures that the internal has a boss whose role is even more clearly linked to the organizational structure, politics, and rewards structure, and you have a set of forces effectively pulling the internal in different directions. Managing this position becomes paramount to success for the internal.
Dangerous Supply Chain Myths (Part 4)
Segment 4 – Internal & External Collaboration: A Desire versus Skill! Internal & External Collaboration In order to extract the significant gains that collaboration can bring, companies will need to enable best-practice multi-lateral collaboration between supply partners, achieve integrated product development, and employ “customer of choice” positioning.

Internal Customer Relationship Management
CRM is not just about maintaining databases, touching your external customers every so often, remembering their names, and upselling. It is so much more than that, and begins within the walls of your organization. If your internal CRM strateges are not up to snuff, chances are that your relationships with your external customers will suffer as a direct result. Learn how to enhance your internal customer service delivery plan so that the bottom line of your company stays healthy.
Show Responsibility with a Sustainability Report
Regulatory compliance, climate change awareness, and strong corporate governance have lead to a rapid increase in the number of organizations who choose to provide a Sustainability Report to their internal and external stakeholders. Good corporate citizenry has many business benefits including cost savings, increased staff recruitment and retention, and improved customer loyalty and brand preferences.
"Arrogant Al": The Condescending Internal Customer
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?
The Case for Bringing Outside Planning Consultants In
Internal strategic planners clearly have their place in the corporate planning process. The deep insight and internal understanding of the inside strategists are hard to replace. Yet, with inside knowledge comes the side effects of political swaying, less objectivity, and “planning as usual.” Many of today’s successful organizations effectively combine an internal view with an external view to bring about a holistic approach to planning.

Tips for Effectively Communicating and Influencing Up
Skillful communications is the foundation builder for effectively influencing everyone we encounter. One such key relationship to highlight is the one with our manager - effectively communicating and influencing up requires careful planning and execution. This is a critical dynamic that is crucial to be an effective leader and impact all levels of an organization and/or all key stakeholders. Whether you work in a service, technology or sales driven organization, our ability to influence is vital to our success. The following tips are strategies for effectively communicating and influencing up, however, could be applied to all levels both internal and/or external to your organization.
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