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internal communication Tagged Articles



Business Communication in a Light Speed World
In a light speed world, people need to communicate at increasing speeds (and from increasing distances) in order to build trust.
HR Guide to Using Yammer to Stay in Touch with Employees and Colleagues
What is Yammer? Yammer is a free social networking service based on employees' answers to the question: "What are you working on?"

Change Management and Employee Communication Strategies
The important message for any change program... when it comes to organizational change, is that employees need to be involved in the process to be truly engaged...

Do you obey the 5 commandments of customer communication?
Every time you interact with your customers or prospects, is a chance to enhance the image of your company, and thus be more profitable. In a world, where technology seems to be driving business process, it is vital that you start with the basics. This article describes the 5 core principles behind customer interaction. Make it easy for customers and prospects to contact you, using whatever method suits THEM.

Other internal communication Related Articles

Internal Communications - Don\'t PR Spin your Workforce
Successful companies recognise that their employees are the ambassadors of the firm and their brands. Adrian Maguire of online PR specialist, www.CLICKintoPR.com outlines ten things you should do to improve internal communication and ten things not to do.
Managing Marginality The Internal Consultants Dilemma
Internal and external consultants use many of the same techniques and tools, do similar work, but face very different challenges. Internal consultants work in a unique position. Their job role is to consult to the organization for which they work. It is not easy to be, at the same time, a part of an organization and function as detached and independent. Each position on the consulting continuum places different pressures on the internal than the external, making them either more or less a part of the organization. Couple with those pressures that the internal has a boss whose role is even more clearly linked to the organizational structure, politics, and rewards structure, and you have a set of forces effectively pulling the internal in different directions. Managing this position becomes paramount to success for the internal.
Smart Women Create the Right Internal Environment
Creating the “right internal” environment is essential if we are to truly live a life on purpose. Your internal environment is your self-talk, the internal conversations you have with yourself. Stop and think for a moment about the conversations you have with yourself: Do you send positive messages or negative messages? Is your internal voice filled with possibility or doom and gloom? It’s really important to take some time to evaluate yourself in this area and change your thinking.

Job Talk The Heart Of Productivity
Communication is the heart of job productivity. This article outlines the steps you need to take an internal audit to improve communication and productivity and boost employee retention.
Do you communicate effectively inside your company?
The customer has gone out the door; he has just placed a large forward order for delivery next march. Can you be sure that he will get what he expects? Is your internal communication up to scratch? This article gives you some tips. Your company is only as strong as its weakest link - but it is up to you to check the strength of them all regularly!

THE NEW CONSUMER’S COURT : CREATIVE COMMUNICATION IN THE 21ST CENTURY :
For many companies, managing a communication crisis is to have good communication. However, we must not confuse crisis management and crisis communication. A crisis is not similarly managed like communication as the communication does not manage a business. However, communication is certainly the best way to deal with a crisis.

"Arrogant Al": The Condescending Internal Customer
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?
How to use web video for internal business communicaitions and external marketing
IBM Software Services for Lotus is using video and the vzaar video platform in a wide variety of ways - for internal education and communications as well as for external marketing and customer relations. Internally, Mr. Leaser and his department are using video for sales training, communication where they want to propose a particular course of action, and to provide training of their technical solution architects and solution specialists. They also are doing internal case studies - talking head interviews and lots of screen capture using their own LotusLive web conference solution and mixing it with live video. IBM uses video externally to promote and market their assets and solutions worldwide. The video messages are designed to help customers select, purchase and use the appropriate business solutions.

The Case for Bringing Outside Planning Consultants In
Internal strategic planners clearly have their place in the corporate planning process. The deep insight and internal understanding of the inside strategists are hard to replace. Yet, with inside knowledge comes the side effects of political swaying, less objectivity, and “planning as usual.” Many of today’s successful organizations effectively combine an internal view with an external view to bring about a holistic approach to planning.

Effective Communication at Work
This article explores the role effective communication plays in the workplace. It encourages the reader to think about firstly what they emanate when communicating and secondly the impact they are having. Attention is given to the clues our body language gives off when we are feeling respected, valued and an important part of the workplace. Conversely it also examines how people can 'be left' feeling when communication is poorly conducted and undermining in nature. Ideas are then given for managing personal styles of communication in the workplace, as well as methods addressed for improving our own interactions with both internal and external clients. This is well worth reading if you are managing people or leading an organisation.

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