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Customer Service: Where Everyone Knows Your Name
Customers don’t interact with organizations. They interact with people and it is that experience that determines whether they buy or not; whether they become loyal customers or a lost opportunity. When your employees are engaged with your organization, when they believe in and enjoy what they are doing, then those positive feelings extend to the customer. Happy employees make happy customers and this translates into increased sales and profits. The attitude and feelings of your employees directly influences the customer experience.

The Best Leaders Don't Have to be in the Office
If you want to run a successful business, one of the first steps is to learn to implement systems so that you don't need to be at your business all of the time. Your office should be able to run without you. In fact, there are very few successful entrepreneurs that are also micro-managers. As a business leader, your focus should be on growing your business, not the day to day operations. For many that is a really hard transition. So, take it step by step. One great place to start is by making sure that your business can function when you are ill or away on business trips. Here are three tips to help you kick that process off.

Small Business Tips: Turning Words Into Deeds
Deed is just another name for action. First you need to ensure you have thought and imagined the foundations of your business – getting clear on your products, services and customers. Next you need to have "inked" these thoughts into plans, brochures, web sites and copy. Finally you need to take action. Action is where you put your energy behind your thoughts. There are many sayings around the importance of action "You miss 100% of all shots you fail to take", "You've got to be in it to win it" and "The journey of 1000 miles begins with just one step" are a few of my favourites.

Using New Event Marketing to Promote Your Small Business
Organizing an educational event such as a seminar or conference is a great way to get out of the office and network with prospective clients and promote your small business within your community. However, a traditional event marketing format presents some challenges to small business owners, including the costs of putting on an event, creating buzz ("Not another breakfast speaker series"), being able to offer attendees value, etc. So how can your small business take advantage of the benefits of educational event marketing while minimizing some of the risks and pressures associated with putting on a successful seminar or conference?

Italy vs Holland
Growing up I couldn’t wait to get out of my puny little town of 100,000. Now I live in a town of less then 1,000. And strangely enough, as I open my eyes to look around, I know that it is exactly where I’m supposed to be right now.

Travel Savvy: OpenJaw and Circle Fares
When is a roundtrip not a roundtrip? When it's a circle or open-jawed itinerary. . .

Other itinerary Related Articles

Travel Savvy: OpenJaw and Circle Fares
When is a roundtrip not a roundtrip? When it's a circle or open-jawed itinerary. . .

Keep Your Boarding Pass (Paper or Electronic)!
Whether it’s an airline merger that has recently taken place, a new airline you’re flying or just a routine flight on an itinerary you fly every week, here is why you should always keep your boarding pass!

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