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2.5 Ways to Improve Small Business Customer Service
Great customer service is one of of the pillars that supports a successful small business. Offering great service to your clients, prospects and vendors will help establish your reputation, build trust, create brand equity and fuel growth. What are the customer "pain points" when it comes to service? How can your small business become better at delivering a great service experience?

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Guts and Passion
I like the expression “ Go out on the limb that’s where the fruit is”. However, after reading excerpts of Leadership Wired’s interview with author and leadership expert Kevin Freiberg, I now know that real guts is planting a whole new friggin’ tree-that’s never been planted before. Freiberg’s most recent book is titled “Guts! Companies that Blow the Doors off Business- as- usual”. Below is a taste of something different, something we all can learn from.

Ten Questions With Jackie Huba and Ben McConnell
Jackie Huba and Ben McConnell are the co-authors of Citizen Marketers: When People Are the Message. Their first book was called Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. As business advisors and speakers, McConnell and Huba have worked with Starbucks, Microsoft, Whirlpool, Discovery Education, PBS, and the Corporation for Public Broadcasting. They are also the authors of the award-winning Church of the Customer blog.
Difference Makers Have Courage
When Jackie Robinson was brought to the major leagues by Brooklyn Dodgers owner Branch Rickey, he was the first African-American to play major league ball. At that point, Mr. Rickey carefully explained to him that he would have thousands of chances to lose his temper and get upset because of the overt racism that existed in the major leagues at that time. He warned him about the hate-mail and boos he would get because many of the white players and fans would be adamantly opposed to his presence in the major leagues.
Is it Intuition - or Fear?
Recently a client asked me "Jackie, how can I tell the difference between fear and my intuition? I know what I really want but I'm confused and afraid. I just don't know what part to listen to. What do I do?"
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