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Sales Training – Salespeople and Their Refined Communications
Salespeople usually train themselves in having just the right language and terminology for their product and services. What king of and how much thought do salespeople give to refining the tone in their conversations?

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The Joplin Perspective
Joplin, Missouri is a relatively small city situated in southwest Missouri. I have been through Joplin many times in my life as it is located halfway between where I've lived the majority of my life and where my grandparents lived; therefore, Joplin, Missouri always seemed like more of a rest stop to me. It was a place to stretch your legs, buy gasoline, and get a quick bite to eat.

Breaking Out Of The Box
Human behavior and organizational behavior have at least two major points in common. Both gravitate towards traveling in the same well-worn paths, favoring the feeling of safety that repetition brings over the feelings of anxiety and fear that often accompany change. A second point of commonality is that both humans and organizations can be steered in the wrong direction by subscribing too heavily into “groupthink” (described by psychologist Irving Janis as, “a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when the members' strivings for unanimity override their motivation to realistically appraise alternative courses of action.”). Both behaviors can lead to flawed logic and / or incorrect underlying assumptions becoming institutionalized into our way of thinking.
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