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Sales Simplified - "The Solution Step"
The reason we have the opportunity to serve our customers is because we have something they want, have an interest in or need. Aside from the typical training we receive regarding our companies "Product Knowledge", here are some other guidelines to keep in mind when creating solutions for our customers.

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Kyaizen An Old New Quality Concept
The Japanese word 'Kaizen' means gradual, unending improvement; doing little things better; setting - and achieving - ever-higher standards. Masaaki Imai, the author of a book with the same title in the late eighties, says that it is Kaizen that is the simple truth behind Japan's economic miracle and the real reason the Japanese have become the masters of "flexible manufacturing" technology - the ability to adapt manufacturing processes to changing customer and market requirements, and do it fast.
Smart Cents: How J.C. Penney Built An Empire
Penney once said that there were no secrets to his success, but that the principles of business were simple: “In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow’s point of view.” In 1920, the J.C. Penney Company had over 197 stores along the West coast. Just nine years later, that number had grown to more than 1,400 stores across the country; new stores had been opening at a rapid rate of almost one every three days. Today, the company has grown to be one of the nation’s largest retailers. By the time Penney died at the age of 95, sales for the company he had helped grow finally reached the $5 billion mark. How did he do it?
Business development
A friend of mine wears only Armani eye glasses. Of course, the glasses aren't actually made by Armani. Or, if you think about it, designed by him. Perhaps they're sold by Armani stores, but I'd guess most of them are sold in stores that are totally unrelated to the company.
How to Kill Your Restaurant Business Fast: Four Eulogies
One of the biggest mistakes that restaurant owners make is to believe that they are in the food business. Big mistake! Grocery stores are in the food business. Restaurants are in the experience business. The experience at McDonalds is very different from that at Boston Pizza from TGI Fridays from Ruth's Chris Steak House. Yet they are all in the same business - just different segments of it. Why do restaurants fail? It's usually not the food. Here are four restaurant failures that I witnessed recently in our neighborhood.

Grocery industry at high risk of theft
Shoplifting is very common in the grocery stores, especially now that most stores have expanded to carry much more than just your stable grocery items. The combination of higher end consumer items combined with relatively low levels of security make it an ideal target for shoplifters. With tougher economic times it is projected that theft both internal as well as external is expected to dramatically increase. With small profit margins grocery stores need to seriously consider the prevention of shoplifting as a key component in reducing losses.
A Process For Quality
A formal quality assurance process can improve nearly any type of business, as American quality assurance guru W. Edwards Deming proved with the Japanese car industry. Perhaps it's time we took the quality process as seriously as the Japanese. Here's an overview of Deming's approach.
My Retail Furniture Business Closed - Now What?
For 17 years I owned a small group of retail furniture specialty stores in Chicago and Southwest Michigan. I sold exotic furniture from all over the world, unusual decorative accessories and art. The retail stores were like mini-museums with price tags, and we had a great following. I got used to working long hours in my stores, so when I was forced to close them I was left with lots of time to figure out what to do next. The solution I found was in a different industry...
The Amazing Karaoke Decades Game
Living in Japan, one ends up in a karaoke box every now and then. I find that singing karaoke is a great way to relieve stress and bond with friends, new and old. Karaoke is also a great place to practice your Japanese if you are a Japanese language student or someone that is on a quest of improving his/her proficiency.
Total Productive Maintanance Techniques
TPM is an innovative Japanese concept. The origin of TPM can be traced back to 1951 when preventive maintenance was introduced in Japan. However the concept of preventive maintenance was taken from USA. Thus all employees took part in implementing Productive maintenance. Based on these developments Nippondenso was awarded the distinguished plant prize for developing and implementing TPM, by the Japanese Institute of Plant Engineers (JIPE).
Consumer Packaged Goods Marketing - Retail Freebies
The way companies market their products are typically similar. However freebie marketing varies with every company. For example, many grocery stores implement freebie marketing by offering free samples of foods or other products. However, retail stores have to be a little more creative -- and willing to spend more money on their campaign.

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