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6 Essential Steps to Career Breakthrough: Navigating Through Change Successfully
There are so many people today in dramatic career and life transition, and also thousands of coaches and consultants offering help. I’ve discovered, however, that recommending simple, straightforward tactics and strategies does not work unless there has been a true breakthrough in the individual’s thinking and behavior that allows them to become unstuck, and to embrace new possibilities where constraints and limitations were seen before. What do you need to do to create your own breakthrough, and make your goals and visions in life and work a reality? Here are 6 essential steps to breakthrough:

Get Fired Up! How to Accelerate Organizational Performance and Improve Job Satisfaction
The new realities of this economy have challenged business executives at all levels. Uncertainties about the economic recovery, increasing government involvement, rising health care costs, and the motivation of the workforce have placed management in a complicated and tenuous situation. While the challenges seem endless, one of the biggest issues executives face is how to improve performance as well as keep the workforce engaged and maintain a high level of productivity.

Lesson #1: Keep Your Workers Front of Mind
“The people in the front lines are my customers,” says Orfalea. “I need to keep them happy. And, the best way to take care of your customers is to take care of your workers.”

Rudeness at Work
How important is it to you that people be polite at work? A professor of psychology at West Chester University in Pennsylvania conducted a study all about rudeness in the workplace. Jennifer Bunk found that about 75 percent of workers say they’re treated rudely at least once a year. That can mean anything from being ignored by the boss or hearing snide remarks from coworkers.

The Benefits of Working
Many older adults view work as a worthwhile activity that they have no plans to retire from.Each person in the work place can find satisfaction in a job well done with pride. It is this spirit that sets the successful person apart.

Three Simple Ways to Get Job Satisfaction From a Job You Hate
If you are stuck in a job you hate, you are making a fatal mistake that can sink your career plans. There are 3 simple ways to energize yourself and your career. Without them you will remain in limbo with no way to save yourself.

Employee Frustration in a Customer-Based Organization
By now we all must have heard of the infamous Steven Slater formerly of JetBlue, whom made a vivid exit from his place of employment after reaching his breaking point on the job. While many employees who have had their fair share of frustration on the job applaud his approach…many wonder what caused a man who had a 20-year career in customer service to end it as dramatically, and unexpectantly as he did. In this edition of Astronology, we take a look at the customer-based frustrations employees face.

Making the EXCEPTIONAL Normal - Part 6 Measuring Success
If you want your team to produce exceptional results, you need performance measures to guide your and their efforts.

Take This Job and Shove It!
People hanging at the end of their career rope who are fed up and ready to take this job and shove it! They want a fast track out of an intolerable situation and are ready to move heaven and earth to make it happen. So they find a new job or business, turn in their notice and jump ship (not necessarily in that order). Freedom at last! Or not. Unfortunately many discover that an unwelcome stowaway jumped on board when they packed their boxes on that final day: the problem came along with them.

Building Confidence In Employees Is A Key Management Role
As a manager, you need people around you who are able, focused and above all have the confidence to be amazing. The challenge is, just how can you go about building confidence in your employees...

Ice Water Test of Starbucks Strategy, Implementation, and Tactical
A simple test sometimes verifies and validates what thousands of pages of strategy documents cannot. A simple request at a Starbucks, and the response in superior service, convinced me of the strategy excellence at Starbucks.

Career Messaging: Are you missing them?
Sometimes lessons knock softly and sometimes they break down the door. But in either case, you should ask yourself, what are your results honestly telling you?

Goal Achieving Made Easy
The first step towards successful goal setting and goal achieving is to realize that you do have the power to control your life. Successful people know how to achieve their goals by utilizing personal and business coaches.

Make Money From Home - It Can Be Done
An ideal way for individuals to take the work out of the office and into the home is to start implementing internet marketing techniques. To make money from home, a business owner will need to implement different marketing ideas than are normally used in face-to-face business transactions. The written word will take on much more power than normal, and telecommuting techniques will need to be used. This will require some basic technological and marketing skills that can easily be picked up by the novice through online computer courses or seminars.

Personal Branding - How To Jump Start Your Home Business
Though it may sound like a high-concept marketing idea, personal branding is actually a very simple way of selling yourself as a package. This can be done in the same way that one would sell a service or product, with identifying the consumer that you will be selling to, and then figuring out how to best serve their needs. With the advent of internet marketing, usually this is done solely online these days. Both image and branding are best done with the help of a marketing professional if one is just starting out. A virtual assistant could be a very valuable tool towards helping a person promote themselves online.

How to Delegate Properly
Leaders are expected to constantly concentrate their time on activities that nobody else in their team can perform. They are miracle doers, business saviors and thus, they do need to delegate. Delegation is defined in the Harvard Business Review as”the transferring of a specific duty from one person to another and includes the transfer of work as well as accountability for that work”. Delegation is an indispensable tool in a leader’s time management toolkit reflecting a leader’s calculated decision as to which tasks to do him/her self and which tasks to move forward and to whom. It allows a leader to put into effect his influence and handle his own responsibilities more effectively while simultaneously developing the skills and abilities of his team members.

How To Help Employees To Be Happy At Work
Most of us would like to be happy at work. Many people however become frustrated with their jobs and the company they work for. How can employees find jobs that will bring them job satisfaction and career success and how do employers insure that their employees stay engaged in meaningful work.

Retaining Employees – Protecting Your Most Important Asset
Developing and maintaining an employee retention program demonstrates that you value your employees and want them to succeed. They will be happier, look forward to coming to work, and want to remain with the organization. Satisfied employees are more committed and loyal, resulting in a productive work environment. This article provides helpful tips on how to retain your employees, your most important asset.

Top 10 Tips for Effective Telecommuting - Get an Extra 19 Hours of Work Done Each Week
Professor E Jeffrey Hill has led a study to be published in the June 2010 issue of Journal of Family Psychology under the name “Finding an Extra Day or Two.” In the study, the researchers conclude that telecommuters can work an average of 57 hours per week without feeling the conflict with family life as compared to 38 hours for office bound employees. The study also concludes that the happiest and hardest working telecommuters also had flexible work hours and did spend time in the office. Besides saving money for the company, telecommuting has been associated with increased job satisfaction and boosting morale, when it may be suffering. However, telecommuting alone does not create a happy, effective and hard working employee. Here are 10 tips for being a responsible, efficient, productive and successful telecommuter.

Self-Employed Or Employed For Someone Else ... Find Yourself and Find Success
A lot of people out there are interested in being entrepreneurs these days. Who doesn't want to quit a dead-end job, working for a boss they can't seem to get along with, earning more money for someone else in the process than they do for themselves? The question isn't a matter of desire to do something different. The question revolves around desire to re-write the future and re-think one's approach to find the desired success.

The New Year Plan: Are you READY?
The New Year means different things to different people. For some, it inspires change for the better, for others it’s just another year, and the rest of us fall somewhere in between. For the inspired, great successes will ensue. For the pseudo-inspired, great intentions will ensue for about 30 days instead of 365. Nevertheless, they TRIED and that counts for something, right? Sometimes our resolution passion masks our tendency to procrastinate. When you couldn’t button your pants in May, hated your job in June, realized you’re missing important family time in July, smoked too much in August, drank too much in September, or recognized you were in an unfulfilling relationship in October…why are you waiting until January 1st to change?

Mother of a sales performance
As the New York Stock Exchange is now looking at "employee engagement" as a significant predictor of higher share value and market return, and given we are all competing, not just for clients and market share but for good employee talent, maybe a key performance indicator for sales management could be in Organisational Citizenship Behaviour (OCB).

8 Steps to Foster Employee Happiness
Are you having a problem with high turnover? Are your top performers leaving in droves? Are there performance issues? The key to overcoming these challenges is employee happiness.

Are you inspiring excellence?
As an excellence advocate, one of your responsibilities is to inspire excellence in other people – especially those who work with you and for you. Excellence in the workplace leads to higher profits, higher job satisfaction ratings, and higher employee morale. Are you inspiring excellence? If not, then this article will show you how to start spreading the excellence around.

Outgrowing Your Distractions: Knowing When To Let Them Go!
After this encounter, I realized that some people and some things you outgrow. And when you recognize it, you need to let it go- no explanation needed. That old furniture just doesn’t fit in your new house and bringing it along will just create clutter. Clutter is tricky and subjective. We are all a collection of diverse needs and what appears to be insignificant to one may be significant and motivation to another. What some see as disorder, others may see as creative chaos. Is this a distinction without a difference? Or an attempt to fill a void for what isn’t there? Personally, I prefer order because I believe that clutter (emotional or physical) can prevent you from seeing what is really in your life or maybe what is missing:

Delegating
Free up your time to focus on higher level issues while developing your sales reps through delegation. Your s team will grow in capability and confidence, and you will spend less time supervising them and checking their work. You and your team will be more productive, accomplishing the important rather than the urgent tasks while feeling increased job satisfaction. Ultimately, you will build a team that runs itself and you will be the envy of every manager in your company.

7 steps to Systemising and increasing sales
These days too many business owners are spreading their focus too thin by doing everything and anything, working in the business not on the business. In this article find out why systemising the sales process is crucial to the bottom line.

The Angst of Transition: From Your Parent's Home to Your Own
When I converse with young college alums, we often discuss the life between their parent’s home and their own. Whether the transition is from their parent’s home or from college to the workplace, our talks about handling the angst in transitioning are engaging. Most of them were told to go to college, major in something they like, and then get the job they would love. Some of them said they fell for it hook, line, and sinker without being prepared for the seeds of discontent. Others said life is what you make it so adjust through the unexpected and learn from it: •One young grad told me that her physician father refused to pay for her education unless she majored in pre-med. She wanted to choose a business major but he said if she majored in pre-med, she would graduate debt free with a new car

The Importance of Further Training and Education for Employees
Businesses wishing to retain the best employees and stay competitive in the marketplace today must offer further training to their personnel. Employees respond positively to the opportunity to improve their job skills, which results in greater job satisfaction. A well-trained staff with good morale is an enormous asset to any company.

How and When to Use Exit Interviews
As we come off the “expansion” phase of business and commerce in this country and face serious “contraction” with layoffs in record numbers, will companies have the wherewithal and be organized enough to collect employee feedback as part of their broader exit strategies? It remains to be seen.

Are You Truly Content?
It’s amazing to think that every day millions of people in our country spend their most productive hours at a job they wish they could change. Is this because there are very few jobs that are truly satisfying and rewarding? This is no doubt true in some cases, but I believe many people who are unhappy with their work are also discontent with other areas of their life as well.

Winning the Talent War In Turbulent Times
Jettisoning employees in financial tough times can very well result in losing industrious producers, top talent, longtime workers, and top managers.

Ideas For Employee Retention
Learn the keys to retaining top employees and keeping them happier and more productive.

Productivity Leadership - Part Four 'Development'
“Productivity Leadership” is Part Four ‘Development’ in an integrated approach to human resources management. A mere 5% productivity improvement would vastly energize any organization. We bet you can do better. Part Five 'Compensation'.

Are You Working Yourself Happy?
Regardless of the job climate, in good times and bad, people stick with the wrong job for the wrong reasons instead of finding work that nurtures them and brings happiness into their lives. Too many people are still not working themselves happy!

Ageism...Between Truth and Consequences
At its lowest common denominator, being employed is about problem solving. You are hired to solve a problem whether it is answering the telephone or programming a computer. Your ability to consistently, effectively, and efficiently solve that problem can often determine your long-term career or industry success. So, if the problem you were hired to solve evolves, it will probably behoove you to evolve with it.

The Work Yourself Happy System
Businesses who mistakenly believe they no longer have to put in an effort to keep their existing employees happy because they should be grateful just to have a job are businesses who will be spending a lot of money recruiting new staff to replace disgruntled employees. Even in tough times, people have their limits and will always be looking for greener pastures.

Keeping Your Career on Track and Moving
Keeping your career on track is no longer just about natural progression in your existing position. Today's savvy employees look ahead and consider different career paths and opportunities to incorporate potential changes and "changes of mind".

Could You Use (or Be) a Career Coach?
Hunkering for a career change? Here are some tips to help you.

Is your "Fire" for Business Going Out?
As with career choices, sometimes our business choices change and what once excited and motivated us no longer has the same appeal. Do we stick with it anyway, get rid of it, or try to change it?

Understanding Motivation - A Key Requisite of the Sales Manager
Company Goals v Job Satisfaction “To be able to motivate people to peak performance we need to be able to find areas where organizational goals overlap individual needs and goals” Motivation is a battle for the heart – not just an appeal to the mind

Women Don't Get Their Power From a JOB
Unlike men, the majority of women don't identify their worth or identity from their job. In fact, while many women enjoy top positions and thrive in that environment, there are double the amount who are doing it for the wrong reasons and missing out on the success and happiness they consider "ideal".

Enjoy the Journey - Career Selection
Life's too short to spend your working life doing something you don't like or enjoy and when things are looking grim and the job we have looks like it might be shortlived, rather than be worried, we should look at it as a new beginning.

Your Career Journey
People think of life as a journey with their career just a part of it, like a hobby, little realising that your career journey is not just a part of your life, it is your life. A life shared with family and friendships, but life nonetheless.

Today's woman entrepreneur - do you recognise her?
How would you describe today's successful woman entrepreneur? Is she a focused individual driven to work all hours in the pursuit of profit? Or is she someone who balances work and time for family and social commitments? Sue Stockdale, author of Secrets of Successful Women Entrepreneurs outlines what she has learned about today's successful woman in business.

The Five Secrets to Working Yourself Happy
It's one thing to be grateful to have a job if we live in a community of increased jobloss and business closures, but when all is said and done, we all deserve to be happy and whistle while we work, whatever it is we do.

Become a qualified Lace Front Wig Consultant and earn thousands
Human Hair Extensions have never been more popular and is estimated that the demand for hair extensions has exploded to an astonishing 40% in this year alone and that is only in the UK and Europe. Hair Extensions are the fastest growing service in the hair industry today and shows no sign of slowing down. It is estimated that the UK and European market for Hair Extensions is worth a staggering 30.7 billion per annum of which majority comes from training and merchandising courses. An opportunity exists in the market place to become a fully qualified lace front wig consultant for hairdressers who have been offering weaving for several years.

How does policy either motivate or undermine employee performance?
In an excerpt from a November 20th post in the Procurement Insights Blog titled "How Leadership Repeatedly Under-Mines Their Most Valuable Procurement Asset" (see below), I discussed the impact that current procurement policies and environments have on purchasing professionals within their respective organizations.

Developing Strong Relationships on the Job
Finding the right position is only one piece of the puzzle that leads to job satisfaction. Have you ever heard someone say, "I’d like my work if it weren’t for the people I work with"? One of the greatest challenges in the workplace is getting along with other people. It hardly matters if someone is the best and brightest at what he does if he creates dissension in the office. Regardless of whether we’re hired to lead or be led, it is the ability to establish functional and healthy workplace relationships that can make or break our success and job satisfaction.

Dealing with a Difficult Boss
Surveys show a high correlation between job satisfaction and liking and respecting workplace superiors, yet few are awarded “Boss of the Year.” So, unless you’re independently wealthy, chances are one day you’ll encounter a difficult boss. Common complaints involve bosses with a negative or pessimistic attitude, those who offer limited direction, hover over employees, claim undeserved credit, speak critically of others, withhold recognition of success, correct in front of others, play favorites, speak when angry, exhibit moodiness, refuse to listen, pass the buck, make destructive comments, and fail to express gratitude.

Finding Fun In Your Workplace
Fun and workplace - not two words you often find together in the same sentence. Find out why and how you should use them together in your company.

Why Should You Consider Career Reinvention?
Career reinvention. What is it and why should it matter to you.

How leadership repeatedly under-mines their most valuable procurement asset
At a recent conference in which my Dangerous Supply Chain Myths seminar was introduced to a new audience, I was related a story that was both compelling and disconcerting. Compelling in that it clearly demonstrated a lack of stakeholder collaboration, disconcerting in that it is an occurrence that is played over and over again within public and private sector organizations throughout North America.

Career Resolution Tip
Making a resolution one time a year may not be enough when it comes to your career goals. Refresh your resolutions and read this article explaining how to maintain your goals all year.

Robots Want Us To Be Happy. How CRM’s Can Improve Productivity & Job Satisfaction.
“Humans are not horses”, Daniel Pink smugly proclaims to an engrossed audience during his popular TED talk “What Really Motivates Workers”. On stage and in his famous book “Drive”, Pink explains the differences between algorithmic and heuristic tasks and concludes that workers need different motivations for different types of tasks. He asserts that humans tend to thrive naturally in work environments where the majority of tasks are heuristic, and thus require fewer incentives.

Seven Ways to Put Juice Back Into Your Job
Are you out of sync with your current job or work environment? Here are some ideas to get re-energized and put the juice back into your career and your life.

5 Keys to Job Satisfaction in Uncertain Times
Do you spring up in the morning looking forward to another day at work, or do you hit the snooze button at least three times and secretly look forward to scanning the Monster and Craig's List for a new job? If your snooze button is getting a work out, you're not alone. A recent Gallup poll found that fifty percent of working Americans are dissatisfied with their jobs. Hmmm....that's starting to sound like a familiar divorce statistic.

Creating a Great Place to Work Improves Job Satisfaction
As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay or go.

Work-Life Balance
Are you giving your ALL to your company, or is your company becoming all that you really have?

The Balancing Act
Most people think of “getting organized” as a physical act – clearing piles of paper, putting things away, etc. What many people overlook is the mental part of getting organized. And I always say that organizing your physical environment without first clarifying your priorities is like rearranging deck chairs on the Titanic!

SEM Industry Training: What are the Options?
The growth of the Search Engine Marketing industry has underscored the need for faster, more flexible training options.

Effectively Integrate Life and Work for Employees To Increase Productivity, Performance, Profitabilty, and Attendance
Here are the reasons that organizations are adopting life/work balance policies: Employee hiring and retention: it is more difficult to recruit and replace employees if there isn’t a balance in their job, as they leave faster when they feel imbalance and the cost of constant retraining is money that could be better spent elsewhere.

Great Places To Work For
If we ask a random sample of employees in any organization what causes them to like to stay with their the organization, we will get tens of different reasons that are all valid, but vary to reflect the personal views of the respondents. While some employees will focus on tangible explicit motivators, others will focus more on intangible implicit ones. That's, too, is natural as people's motives are driven by their different needs which again vary from one person to the other.

Old New Ways to Motivate Employees
Over the last quarter century, I have studied and taught the theories on motivation of Taylor, Maslow, Herzberg, McGregor, Argyris, and McLland. Although each of those management and behavioral scientists has tackled the topic from a different point of view, defending his opinion with both theoretical research, observation, I find Herzberg’s theory the most practical and easy to implement in the workplace. Naturally, the work of all those scientists complements the whole approach to the very important topic of motivation, but herzberg’s points more clearly at the satisfiers and dissatisfiers in the workplace. His focus on the job content as a lasting motivator qualifies for more analysis and serious consideration.

HRM and the Quality of Work-life
Coercion in the workplace can certainly get things done. It can even yield more productivity in some cases. This type of ‘direct action management’, i.e. ‘kicking’ people to do what is required of them. Such an approach to motivation would be like kicking a dog each time you want it to move. Likewise, you can charge an individual’s battery, and keep on charging and recharging it to get things done, but it is only when that individual has his own generator that we can talk about ‘self-motivation’, the internal generator that automatically recharges employees batteries.

Job Satisfaction: I Can't Quit; I'm A Star
Job satisfaction comes in many guises. Perhaps, some workers feel connected, some receive recognition for jobs well done, some believe in what their company is accomplishing in their community, in their industry, or in the world, perhaps they have a manager who has inspired passion in their performance. In Roger Miller’s Country-Western song, Kansas City Star, the story has a hero that believes his job has almost all of that. He is the host of a kid’s television show, where he has admiring viewers, he’s recognized for what he does, and he is sought after in the community.

WHAT KIND OF BOSS ARE YOU?
Test your style of managing

Other job satisfaction Related Articles

Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation is a core element, the key to automating any process is to “free the data from the document.” According to Bankers Online (http://www.bankersonline.com/), true electronic transactions (including approvals) are 75% less expensive than a paper-based process.

The Customer Satisfaction Trap
Most companies that use satisfaction surveys to learn how happy their customers are with their products and services often mislead themselves. What matters is not what customers say about the level of satisfaction, but whether they feel the value they received will keep them loyal. Loyalty or repurchase behaviour is the only true measure of customer satisfaction. As tools for measuring the value a company delivers to it’s customers, satisfaction surveys are not very useful because, amongst other reasons, they focus primarily on transactional issues, such as product quality, deliveries, technical knowledge, hygiene factors, product specs etc. These items are simply the minimum requirements for entry into the market.

Passion Trumps Engagement...And Annihilates Satisfaction
Employee satisfaction may not be a bad thing, but it could be a huge distraction from giving people what they really need at the core - to make a difference, to do valuable work, to count. And it could be a bad thing if it shrinks people's souls and the organization's performance. With regard to people, passion does indeed trump engagement. And it annihilates satisfaction. And really, everything else.

Autograph Your Work With Excellence
People should understand the difference between job and work. Job satisfaction is an outdated idea. Work satisfaction is a truly possible thought. You must know what you are doing. Leaders always know what they are doing and what they don't.

Implementing a Results Only Work Environment
Recently, Best Buy’s corporate office implemented a Results-Only Work Environment, following focus group sessions which revealed that employees most wanted TRUST from their leadership team. Best Buy has benefited so far from reduced voluntary staff turnover, a 35% increase in productivity, and immense improvements in employee satisfaction. Use our Employee Satisfaction Survey to get started on this path.

How a Good Feedback System Can Help a Hotel Assess Customer Satisfaction and Encourage Performance
Guesswork and hunches will not help in understanding customer satisfaction levels. You need proof and valid data to consistently and regularly measure and monitor customer satisfaction. You need a customer satisfaction system which helps you study customer satisfaction levels and help plan changes and re-alignments to provide best experience and service in the competitive market.

Few Employee Surveys Work
If you are tired of dealing with employee satisfaction surveys because they do not work, you need to read this article. In it you will find 10 tips to improve the effectiveness of any employee satisfaction survey.

Satisfaction and Success
A recent consumer survey of satisfaction levels with respect to a variety of industries revealed that the airlines score consistently at the lowest levels of customer satisfaction. If you fly regularly, this will not shock you. I realize that with increasing regulations and skyrocketing fuel costs, the airlines are facing unprecedented challenges; however, it is important to note, with the same regulations and fuel prices, that one airline consistently scored good marks in consumer satisfaction.

How satisfied are we with our service providers?
MaCorr Research has recently conducted a study to better understand consumer satisfaction with subscription based industries. Traditional newspaper or magazine subscriptions, along with emergency car services, enjoy the highest consumer satisfaction, while cellular phone and cable or satellite TV service providers have noticeably lower level of satisfaction among subscribers.

THE SECRET TO FEELING IN CONTROL OF YOUR DESTINY UNDER RISKY CONDITIONS (AT THE OFFICE AND BEYOND)
Do you think having a 50% chance of dying while at work everyday might affect your job satisfaction? Well, according to the 1945 report, Men Under Stress, that was the mortality rate for fighter pilots in World War II, the highest among the military. And yet, they also had the highest job satisfaction in the military, 93 percent of them claiming to be happy with their assignments. How could this be? As Taylor Clark relates in his fascinating book Nerve: Poise Under Pressure, Serenity

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