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Now You Can Really Motivate Your Staff To Go The Extra Mile
25% of your staff do not know what is expected of them, while at work. Are you shocked at that figure - 25%. I was, so I did something about it. Read the tips and techniques I used to reduce that figure.

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12 STEPS TO SELLING MORE ON THE PHONE.... How to Overcome Foot in Mouth Disease and Close More Sales and Make More Appointments
I don’t know about you, but sometimes I stuff up on the telephone. Sometimes I put the phone down at the end of a call and say to myself.. ‘ that call just cost you $2000....That call was a classic case of foot in mouth disease..’ Do you ever say those types of things to yourself or is it just me? Here is how to beat it... overcome it... and make more sales and more money
Leaders Make Decisions: It's Not Part of the Job; It Is the Job
A leader needs to make decisions, and he should be trained to make them. There is nothing wrong with a bad decision based on sound judgment (unless it becomes a pattern), but no decisions based on no judgment, is unforgivable. No decisions can cost time; cost money; and can even cost lives.

Empirical Skepticism
Empirical skepticism is a foundation for great leadership. We must deliberately suspend judgment and be willing to live in doubt for while, in order to allow assumptions to be sorted from facts and to keep irrelevant facts from clouding our judgment. This practice of empirical skepticism ensures that open and challenging questions help our teams anticipate opportunity and assess risk more accurately.
Nice or Honest?
I’m leading one of my martial arts classes on a hot summer afternoon. The air conditioner is working full-tilt, but only teases us with an occasional whiff of cool air. The students are fully focused and sweating through a set of choreographed exercises we call “kata”. After laying it all on the line they wait for my judgment... I ask, “Do you want me to nice or honest?”
Working with Ethical Gray Areas
The bottom line in leadership is that ethics cannot be codified or dictated. Ethical behavior is dependent upon the judgment and decision making by the leader. The best leaders are consistent and deliberate in their decisions when ethical gray is present. They communicate the decision, and more importantly, the reasons for their decision. They often collaborate the decision, not to cover their rear ends, but to seek wise counsel and tap into the judgment of others.

Who You Call On is a Conceptual Thing
When you make calls, whether it's a brand new sales call or a service call to a customer, the level you call on within the organization is a reflection of how you see yourself conceptually.

It’s my judgment, so it must be right!
One of the most fascinating lies we tell ourselves is if we believe something to be true, right or so, it must be. The fact is, much of what we try to convince ourselves and others as true is often a matter of judgment based on ego. If something is happening that we simply don’t approve of, then obviously it is wrong. Or so the thinking for many people goes. Learn a simple technique for minimizing judgment.

The Invisible Close Sales Nugget: Position Your Preview Call for Phenomenal Results
I launched my teleseminar with a preview call that revealed my exact formula for how to craft a profitable “Invisible Close” preview call. The first part of the formula for crafting a profitable preview call that sells is Positioning. At the beginning of your call, to get your listeners on board fast, you need to position five specific areas.
Top Sales Pros do These 10 Things----Why Don't You?
Every month, I run a Coach Call on two different topics. On this month’s second call, I listed the Top 10 things that the top sales pros do that most of the others do not. Since I recorded this call, I have had dozens of people respond that the call opened their eyes to the things that are necessary to stay on top. Furthermore, many of the respondents commented that the Coach call helped them get back on track to re-start doing the things that they used to do. In either event, due to the overwhelming response to this call, I have decided to write a corresponding article for those of you who are not part of the Coach Call program.

How not to make a prospecting call
A woman from Australia recently called me on a cold call. She started by calling me ‘Sharon.' For those of you who know me, I refer to myself as Sharon Drew. Folks who call me ‘Sharon' are either making a cold call, or haven't read my books or blogs. I have a long history with this problem, so playfully said, "Ah. You don't know me well. I call myself Sharon Drew and I use both names." [Note: for those of you who study Buying Facilitation® I suggest you begin calls with strangers by giving your own name, saying it's a 'sales call' and then asking who you are speaking with, even though you may have a name in front of you.]
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