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Self-Help: How a Ph.D. and Three-Pin Juggling Can Save Your Life
For some non-apparent (at least to me) reason, I get a lot of emails of the what-should-I-do-with-my-life sort. People seemingly think that, given a few professional and personal facts from a stranger, I can tell them how to proceed in their careers. I usally beg off politely, pointing out the impossibility of answering the question, even when you know the person well.

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Lesson #1: The Reward is Worth the Risk
“I'm an entrepreneur,” says McMahon. “I take chances in life…I got balls the size of grapefruits!”

Who Comes First: The Customer or the Customer?
Handling multiple customers is a juggling act that requires people handling skills. You don't want to offend or lose either customer, but by faltering in your juggling you run the risk of losing one or the other, or both.

What would the perfect business day look like?
Most days small business owners are juggling all the stuff that comes at them all day, either planned or self-inflicted, with a somewhat unsystematic, gut level kind of approach. I know I do that - sometimes it works, sometimes it really, really doesn’t work.

Struggling With Juggling
Are you juggling too many things at once and are you finding it a real struggle not to let any of the balls drop? How can you cope without letting everything go?

Mud Season. Not.
It's (still) "mud season" in Vermont, courtesy this winter's abundance of snow. Cars and trucks, in particular, look like flying mud balls.

You Can Juggle a Franchise and a Family
Juggling work and family is very easy with franchising, as the franchisor helps the franchisees with many things. Still, try to maintain a separate timing for business and family affairs.

Think BIG - A Lesson from a Little One
Like most of us, I learned about the mechanics of goal setting early in my career. Although I learned the theory of goal setting in graduate school, it wasn’t until later in my career that I learned about the powerful psychology goal setting and how imbedding goals into the walls of our mind unleashes the real power. But it was only a few years ago that I experienced first-hand the power of thinking big… and it came at the hands of someone quite small. My oldest daughter was seven at the time. She loved to play catch with Dad. The object we threw - a tennis balls, football, one of those squishy balls - mattered little, but the challenge of consecutive catches matter very much to her.

Where are you going today?
For the majority of managers and staff they simply come in to work and get on with whatever think they have to do. Very little planning or prioritising takes place. Is it any wonder so many people get caught up in problems, emergencies and find themselves juggling two, three or four different things at once within the first hour or two of the day.

Too Many Balls
Trying to catch all the balls that might contribute to that goal won't propel us to growth. It will just wear us down.

Conquering the Counter Conundrum
Counter sales personnel face many of the same issues that inside sales and customer service (IS/CS) people face. In fact, the counter sales life becomes one of juggling several balls in the air at the same time and becoming skilled at multi-tasking. Dealing with "will- calls," customers at the counter, inbound phone calls, picking and packing at times and demanding sales representatives create quite a challenge for the professional counter person. More importantly, this counter conundrum puts customer retention and value at risk.

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