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Labor's Ten Minimum Standards
Federal Labor’s plan for a new industrial relations system includes a significant expansion in the number of minimum employment standards. At the time of the Workchoices changes in March 2006, the previous government introduced employment standards into federal law regarding hours of work, annual leave, personal/carers leave and parental leave.

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Playing the Media Card
In the course of any litigation, often what happens in the "Court of Public Opinion" is more of a determining factor in the ultimate outcome of the dispute than what takes place in the courtoom. What is seen, heard or read in the media can create an atmosphere and public perception that could influence a jury and it can also expose or put pressure on a defendant to force him to settle the dispute to avoid the glare of public exposure.
Lesson #3: Follow Your Heart
“My parents wanted me to be a lawyer,” Lopez jokingly recalls. “But I don’t think I would have been very happy. I’d be in front of the jury singing.”
12 Things About Business I Learned While On Jury Duty
I sat on two juries (felony cases) during three weeks of jury duty. After I reviewed the evidence, testimonies, and arguments and then deliberated with my fellow jury members I reflected on my knowledge of business communications and found a direct parallel.
Sales Training London: When Under Attack Fall Back
In The Art of War, Sun-tzu wrote, "The best victory is when the opponent surrenders of its own accord before there are any actual hostilities…It is best to win without fighting." The same holds true in the "art of sales." Even though the prospect is not always right, he or she is the judge and jury. So, how do you respond when you are under attack - being reprimanded for something, rightfully or wrongfully?

Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Networking Works!
Eek. The dreadful Jury Duty Summons arrives in the mail again. I’m all for the jury system, mind you, but those of us who aren’t on corporate payrolls don’t get a paycheck during the time we serve. Oh, well, “one day or one trial” isn’t so bad. I am ready to do my civic duty. I believe in our government and the trial-by-jury-of-our-peers system. If a case of mine were being tried, wouldn’t I want me to be on the jury? My mood improved, I call in on the appointed day and receive instructions to show up Monday..

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
What is Social Media Marketing?
As a marketer, I find this topic overwhelms and confuses many business owners. Quite frankly, even in the marketing world - the jury is still out on the trends. But rest assured - social media is not going away. As our children grow up and take over corporate North America, the names of the tools may change, but the overall usage will only become more and more in use.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

The Wellbeing of Staff Wellbeing
Staff wellbeing is presently clearly unwell. And the jury is out on the extent to which business sees value in doing much about it.
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