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The Customer Is Always Right. Even When They Are Positively Wrong
Every business and sales person talks about their great customer service. Very few have it. This article is about the greatest consumer service story of all times and how you can build and grow your business using it.

Other knowledgeable sales staff Related Articles

Mistakes Made by New or Inexperienced Sales Staff
Why is it ‘senior’ sales staff are more effective and more productive in their sales efforts? Could it be that they've learned the value of these simple points that help them sell better? Canadian Sales Trainer, Bob 'Idea Man' Hooey outlines 7 mistakes made my inexperienced sales staff. Make more sales by making less mistakes.

Sales Training Tip – How To Retain Top Sales People
Keeping your sales staff is a tough job as there doesn’t seem to be any loyalty any more. Read this article for tips on how to retain your best sales staff!
Staff Transition - Problem of Opportunity?
The relationships, knowledge and experience that reside in the minds of staff are what make an organization. Yet turnover is a constant in doing business, and maintaining that talented, knowledgeable team is a factor leader’s deal with daily. People get bored, lose focus, and feel unchallenged or under appreciated. When staff moves on, you often lose your best and brightest. How do you capture the knowledge they have accumulated, retain relationships they have developed, and transfer the skills they have mastered? Do you look for someone to replace them or is this a good time to look at organizational structure and re-evaluate job responsibilities? When a staff member leaves, is it an opportunity or a problem?
Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
Don't go through the motions.
Do you dread reviewing the sales numbers with your sales staff? Are you comfortable bringing up unpleasant, but real, sales challenges with your staff? If you want to learn an alternative approach that yields greater results read this attached article from Sandler Training.
Sales Training for the Fiery Edge on your Competitors
Your company’s rival could be investing in sales training for their sales staff while your sales staff sits complacently at their office desks, perhaps reaching sales goals but never exceeding them. Not investing in sales training gives your competitors another edge that maybe you can’t afford to lose.

Five Ways to Test Your Sales Messaging for Greatness
What grade would you give yourself on the quality and effectiveness of the sales support messaging and materials you prepare for your staff? Not an “A+”? Don’t feel bad, you’re hardly alone. According to a recent poll that appeared in BtoB magazine, some 70% of the marketeers polled gave themselves “D’s” and “F’s”. This article gives sales and marketing executives and their staff a sure-fire way to doublecheck that their sales messaging is working to maximum effect, and, if not, ways to improve it.
Motivation or manipulation?
What is the line between motivating sales staff and manipulating sales staff? How do you make sure you don't go over the line and place people under extreme pressure to achieve? Research both here and overseas shows that high performing sales people identified how important it was to their performance that they remain motivated, which they recognised can be influenced by both internal and external factors, with a sense of self satisfaction found to be the most important contributor to their motivation. Management need to act as true mentors and motivators for their staff, especially in sales call centres as this is, or can be,
Who’s in charge of your sales recruitment?
1. How much is a good sales person worth to you? 2. How much is a good hiring manager worth to you? Speaking about recruitment in these current economic times may seem foolish, however in the area of selling, this is where you could make great strides by picking up highly effective sales people who have found themselves on the job market or are looking for a better business to work in. I know of a few highly competent sales people and sales managers who have been let go along with other staff as part of large staff reduction strategies. In my opinion, the last people I would let go in this market would be highly competent and high producing sales people. Which leads me to the contentious issue about who makes the decisions to hire and fire sales people. In particular, who hires sales people.
Capture Your Competitors' Customers - Even When The Boss Says It Can't Be Done
As a Sales Manager, you often hear your President and other Senior staff members try to bolster the sales staff with confidence that you can win any job. On the other hand, have you ever had the President of your company tell you that there is "NO WAY" that your company could win a major project with seven other major approved suppliers from your industry?

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