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"The Icing on Your Customer Cake"
In the intensely competitive world of today’s businesses, how can you stand out? Easy. Give customer service style.
Driving Guest Loyalty In An Economic Downturn
Yeah, yeah, another article about the same stuff to do in a down economy. Not really. I’m as fed up with them as you are - trust me, probably a lot more since they really don’t address anything that really matters. But this time I was reading, “The Importance of the Customer Experience in a Down Economy” and could not get past the introduction without my brain kicking into overdrive with references for our business.

Other line staff Related Articles

Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
Can't We All Just Get Along?
Do you ever find yourself saying these words above? If you’re frustrated by foremen, supervisors or crew members who just can’t get along then it’s time to resolve these workplace conflicts now! After all, have you ever stopped to consider what it’s costing you to let these problems linger? Consider this fact. A survey of 150 senior managers at America’s largest 1,000 companies found that today’s managers spend almost one full day each week resolving staff personality conflicts! How much does that cost your bottom-line? Plenty! Read on for our 7 steps to improving staff personality conflicts.

Motivation or manipulation?
What is the line between motivating sales staff and manipulating sales staff? How do you make sure you don't go over the line and place people under extreme pressure to achieve? Research both here and overseas shows that high performing sales people identified how important it was to their performance that they remain motivated, which they recognised can be influenced by both internal and external factors, with a sense of self satisfaction found to be the most important contributor to their motivation. Management need to act as true mentors and motivators for their staff, especially in sales call centres as this is, or can be,
Human Resources; How much is enough? A Controversial Perspective
If your HR staff is not providing key reports and developing programs and strategies that either reduce your costs or increase revenue in some way, then you don’t need them at all. I mean that. But assuming you have, or will hire, a Human Resources professional that does or will make recommendations that contribute to the bottom line, the answer is “it depends”.

What Are You Like at Growing People?
Too many managers are still using 20th century traditions for 21st century staff development. The result? Rapid staff turnover, excessive absenteeism and staff conflicts. We need new ways to look at old problems. People are a part of nature, so what can we learn from growing plants?
Soft Skills, Hard Numbers
Leaders know they need the "soft" skills but the book-keepers require "justification" for the results. However, in this "soft" economy with reduced staff, every conversation contributes to the "bottom line".
Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
RETENTION OF STAFF
Why is retention of staff such an issue these days? Surely staff are lucky enough to be employed in a full time job without you having to worry about whether or not you’re going to keep them? Retention of staff is an issue that should be ranked priority number one. Regardless of the current economy - we do not have enough skilled staff with the appropriate skill base to fill all the available jobs – and it’s not going to improve. Simply put, the workforce growth rate is declining. In the long run there will be more jobs than workers. The future will be that there is increased competition for fewer qualified workers, which will necessitate an enormous emphasis on the need to retain the workers we already have.

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