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lip service Tagged Articles
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How Did We Do? Perfect of course!
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| How did we do? We are constantly being bombarded with requests about how businesses are performing. But what are these surveys all about? Is this genuine customer service or just lip service? As customers, we know we make the business world go round- do the business folks get it? |
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Working Too Many Hours Is Counter Productive
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| Employees are working longer and longer hours.
Companies need to begin to advocate some down time during the day, the
week and the year. It is in the company’s best interest to do so. The
stress of all this work leads to health issues both physical and emotional
for employees. Companies need to reward their employees for taking
all their vacation time annually. With health insurance costs so high
perhaps this alone might inspire companies to pay more than lip service
to allowing time to relax, regenerate and reflect. |
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When Agreement is Really Disagreement - Happy Ears for Salespeople
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| Happy Ears or Effective Salespeople? It all comes down to training, coaching, observation skills, commitment and practice. When put that way, there is as much burdon on you as there is on your salespeople. Are you up for this challenge? |
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How to Turn the Dysfunctional Workplace into an Environment Where People Actually Want to Work
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| Are you ready to do what it takes to end the dysfunctions and create a can-do culture in your workplace?
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Who is your 'brochure' written for?
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| We are sick of apologising for our businesses not being able to live up to false expecations and promises too frequently splashed about with gay abandon in the marketing materials, annual report, PR hype et al that we are required to use. |
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Involving your Team in Decisions
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| As a manager, you have come to realize that decision making is a major part of your job. Some decisions have become second nature, and some require a bit more thought, but you’re able to handle even the toughest of them without much difficulty.
As the dynamic of the work place changes, however, decisions will more often be made by teams rather than individuals. Managers will assume the leadership positions in this team decision-making process.
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10 Workplace Motivation Commandments That All Leaders MUST Follow
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| If you want your employees to shower your company with success... apply these Ten Commandments, help your existing employees find their motivation...
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Conflicts in the Workplace: Top 10 Workplace Dysfunctions - And How to TERMINATE Them
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| Purge your workplace of dysfunctional behavior and you will terminate all workplace conflicts and improve your organization's productivity...
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Loyal Customers Build Sales
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| Having satisfied customers is no guarantee of improved business results. Satisfaction is a passive state: a willingness to stay until something better comes along. Loyalty is a long-term commitment to the brand or organization and is linked to share-of-wallet and retention. Identifying and measuring what’s important to the customer and improving your company’s performance on those critical issues is a proven way to build revenue and retain customers. |
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Driving Guest Loyalty In An Economic Downturn
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| Yeah, yeah, another article about the same stuff to do in a down economy. Not really. I’m as fed up with them as you are - trust me, probably a lot more since they really don’t address anything that really matters. But this time I was reading, “The Importance of the Customer Experience in a Down Economy” and could not get past the introduction without my brain kicking into overdrive with references for our business. |
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Value Selling: Getting Customers to Buy at a Higher Price
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| Because customers often use price as the dominant factor in a sales negotiation, sales pros need to demonstrate that sometimes the higher price is actually a better solution — a higher value. Here’s how asking the right questions and utilizing value-added selling techniques can help salespeople satisfy their customers without getting themselves cornered on price issues.
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Sales Training For Service Businesses - Why Should I Use You? - Part 1 of 3
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| It's not always about sales training. The most common mistake I see with Services marketing is the 'it's all about me syndrome'. All of a company's letters, web site, and networking interactions are all about the company and what you can do. |
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Ten Tips for Winning in a Bad Economy
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| Unless you have been hiding in a cave somewhere, you have heard that the U.S. economy is doing poorly. Housing starts are down, the value of the dollar is down, car sales are down, real estate is down, retail is down, gas prices are up, food prices are up, bankruptcies are up and the sky is falling. What is a person to do?
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How Can You Succeed If You Don’t Make Mistakes?
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| If you’re like I used to be, you look at people and organizations you consider role models and see (mostly) their successes. Then you look at your own career or business and wonder what you’re doing wrong. Read how taking risks and learning wisely from inevitable mistakes can make a difference in your career or organization. |
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Service Over!
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| When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment. |
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Reader Response to SMEs Once Again Voice Concerns Over GoC Shared Services Strategy
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| Reader Comment
And the second point is - is this a boondoggle in the making? My understanding is that departments are not falling over themselves to buy in to this initiative. But they have to subscribe, at least on paper, if they want funding from Treasury Board. I suspect many departments are paying lip service, waiting to see how it will all unfurl. Does anyone have a good knowledge of what the real situation is? |
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Carrots, Sticks and Management: Speaking of BS and Motivation
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| Do you or does your company have trouble distinguishing motivation and BS? Does your boss? |
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Do We Ignore Half the PC/CE Market?
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| PC, CE products have typically been designed, manufactured for the male geek. But this stereotype customer is becoming history as women increasingly buy and use the products. To be successful though it requires more than simply making them pink. Female users want more...lot more than we might think. |
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Effective Writing: Where Have You Gone?
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| There are several poorly written articles circling the bowl on a daily basis, and this may end up being yet another one, but it's alarming to me that professional journalists consistently botch spelling and grammar. It used to be newspapers, magazines, and books served as an example of the proper use of punctuation, word groupings, grammar, and synonyms. Not anymore.
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Are Small Capital Grants Worthwhile?
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| The MicroStart approach is to make small grants available to participating MFIs. These grants can be used to cover operating losses or to capitalize loan funds. SUM staff wanted these grants to be a way to funnel small doses of funds in a way that would not overwhelm a small and young MFI’s capacity to absorb them. Each grant has a ceiling of $150,000 and is used for either covering operating losses and/or for loan capital.
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Organically Growing Champions, Sales, Market Share
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| Word of mouth (WOM) and technical/passionate users can help you faster and more economically than all the advertising dollars. Use them wisely... |
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Sometimes Motivation Has to be Felt
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| Motivation is a funny thing. You can try to encourage people by telling them the benefits of this, that or the other, but sometimes it's just not enough. You've got to make them "feel" it. If you craft your message right, you can do just that using words only. |
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