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How Did We Do? Perfect of course!
How did we do? We are constantly being bombarded with requests about how businesses are performing. But what are these surveys all about? Is this genuine customer service or just lip service? As customers, we know we make the business world go round- do the business folks get it?
Working Too Many Hours Is Counter Productive
Employees are working longer and longer hours. Companies need to begin to advocate some down time during the day, the week and the year. It is in the company’s best interest to do so. The stress of all this work leads to health issues both physical and emotional for employees. Companies need to reward their employees for taking all their vacation time annually. With health insurance costs so high perhaps this alone might inspire companies to pay more than lip service to allowing time to relax, regenerate and reflect.
When Agreement is Really Disagreement - Happy Ears for Salespeople
Happy Ears or Effective Salespeople? It all comes down to training, coaching, observation skills, commitment and practice. When put that way, there is as much burdon on you as there is on your salespeople. Are you up for this challenge?
How to Turn the Dysfunctional Workplace into an Environment Where People Actually Want to Work
Are you ready to do what it takes to end the dysfunctions and create a can-do culture in your workplace?

Who is your 'brochure' written for?
We are sick of apologising for our businesses not being able to live up to false expecations and promises too frequently splashed about with gay abandon in the marketing materials, annual report, PR hype et al that we are required to use.
Involving your Team in Decisions
As a manager, you have come to realize that decision making is a major part of your job. Some decisions have become second nature, and some require a bit more thought, but you’re able to handle even the toughest of them without much difficulty. As the dynamic of the work place changes, however, decisions will more often be made by teams rather than individuals. Managers will assume the leadership positions in this team decision-making process.

10 Workplace Motivation Commandments That All Leaders MUST Follow
If you want your employees to shower your company with success... apply these Ten Commandments, help your existing employees find their motivation...

Conflicts in the Workplace: Top 10 Workplace Dysfunctions - And How to TERMINATE Them
Purge your workplace of dysfunctional behavior and you will terminate all workplace conflicts and improve your organization's productivity...

Loyal Customers Build Sales
Having satisfied customers is no guarantee of improved business results. Satisfaction is a passive state: a willingness to stay until something better comes along. Loyalty is a long-term commitment to the brand or organization and is linked to share-of-wallet and retention. Identifying and measuring what’s important to the customer and improving your company’s performance on those critical issues is a proven way to build revenue and retain customers.
Driving Guest Loyalty In An Economic Downturn
Yeah, yeah, another article about the same stuff to do in a down economy. Not really. I’m as fed up with them as you are - trust me, probably a lot more since they really don’t address anything that really matters. But this time I was reading, “The Importance of the Customer Experience in a Down Economy” and could not get past the introduction without my brain kicking into overdrive with references for our business.
Value Selling: Getting Customers to Buy at a Higher Price
Because customers often use price as the dominant factor in a sales negotiation, sales pros need to demonstrate that sometimes the higher price is actually a better solution — a higher value. Here’s how asking the right questions and utilizing value-added selling techniques can help salespeople satisfy their customers without getting themselves cornered on price issues.

Sales Training For Service Businesses - Why Should I Use You? - Part 1 of 3
It's not always about sales training. The most common mistake I see with Services marketing is the 'it's all about me syndrome'. All of a company's letters, web site, and networking interactions are all about the company and what you can do.
Ten Tips for Winning in a Bad Economy
Unless you have been hiding in a cave somewhere, you have heard that the U.S. economy is doing poorly. Housing starts are down, the value of the dollar is down, car sales are down, real estate is down, retail is down, gas prices are up, food prices are up, bankruptcies are up and the sky is falling. What is a person to do?

How Can You Succeed If You Don’t Make Mistakes?
If you’re like I used to be, you look at people and organizations you consider role models and see (mostly) their successes. Then you look at your own career or business and wonder what you’re doing wrong. Read how taking risks and learning wisely from inevitable mistakes can make a difference in your career or organization.
Service Over!
When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment.
Reader Response to SMEs Once Again Voice Concerns Over GoC Shared Services Strategy
Reader Comment And the second point is - is this a boondoggle in the making? My understanding is that departments are not falling over themselves to buy in to this initiative. But they have to subscribe, at least on paper, if they want funding from Treasury Board. I suspect many departments are paying lip service, waiting to see how it will all unfurl. Does anyone have a good knowledge of what the real situation is?
Carrots, Sticks and Management: Speaking of BS and Motivation
Do you or does your company have trouble distinguishing motivation and BS? Does your boss?
Do We Ignore Half the PC/CE Market?
PC, CE products have typically been designed, manufactured for the male geek. But this stereotype customer is becoming history as women increasingly buy and use the products. To be successful though it requires more than simply making them pink. Female users want more...lot more than we might think.
Effective Writing: Where Have You Gone?
There are several poorly written articles circling the bowl on a daily basis, and this may end up being yet another one, but it's alarming to me that professional journalists consistently botch spelling and grammar. It used to be newspapers, magazines, and books served as an example of the proper use of punctuation, word groupings, grammar, and synonyms. Not anymore.

Are Small Capital Grants Worthwhile?
The MicroStart approach is to make small grants available to participating MFIs. These grants can be used to cover operating losses or to capitalize loan funds. SUM staff wanted these grants to be a way to funnel small doses of funds in a way that would not overwhelm a small and young MFI’s capacity to absorb them. Each grant has a ceiling of $150,000 and is used for either covering operating losses and/or for loan capital.

Organically Growing Champions, Sales, Market Share
Word of mouth (WOM) and technical/passionate users can help you faster and more economically than all the advertising dollars. Use them wisely...
Sometimes Motivation Has to be Felt
Motivation is a funny thing. You can try to encourage people by telling them the benefits of this, that or the other, but sometimes it's just not enough. You've got to make them "feel" it. If you craft your message right, you can do just that using words only.
High Impact Marketing Programs that You Can Implement by Next Thursday
Ideas about marketing have changed dramatically during the past several years. In contrast to the 1980s approach of creating aggressive strategies to compel sales, the new style focuses on developing a service-oriented business dedicated to solving customers' problems.

Other lip service Related Articles

Improve Customer Service thru Professinalism that CATORs to All Your Clients
Is Customer Service a concern for your business? Do you feel that your employees pay only lip service to serving the customers whether internal or external? Read how a short word can begin to create a culture of superior customer service.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
Retro-Service
Retro Service is achieved via two modes: passionate People and the unique and memorable Experience they create for your customers. Retro Service is the form of service our parents and grandparents experienced back in the day.

A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Common Answering Service Terms
If you are new to the telephone answering service industry, you will need to understand some common answering service terms to be able to navigate through the service providers.

Service Over!
When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment.
Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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