listening skills Tagged Articles

Open to Interpretation - The Words We Hear

Communication is the essence of great management. Taking the time to spend time talking and most importantly listening to your people will always be the basis of the relationships we build. Yet how we interpret what we hear can be less than correct...

Clues to Increase Sales -- Listen to the Buyer

Prospects hold the key as to why they'll buy, and you will learn this only if they're talking and you are listening. Buyers will tell how to sell them. The trouble is that sales people are always talking and selling and not listening effectively. How then can the salesperson know what the buyer wants. While prospects want to know about features and advantages, they usually buy benefits.

Increase Sales - Six Steps to Improve Selling Listening Skills

With practice and conscious resolve, a salesperson can acquire the mental agility to become a better listener by mastering these six "mental listening exercises": Vince Lombardi once said, "It's not practice makes perfect, its PERFECT practice makes perfect. The buyer will tell you what they want to buy, but you have to listen very carefully to find out.

Listening - The Critical Ingredient In Employee Development

There are many tactics managers adopt when they are interacting with their teams. On a one-to-one basis, nothing is more important than the capacity to take the time to listen effectively...

How To Control Your Bottom Line By Showing You Care

It's all too easy to overlook the obvious! To be a good business leader, you need to understand and practise a few basic 'relational skills'. Be a good operator, yes. But if you ignore the 'soft' skills like listening and acknowledging, your bottom line will suffer significantly! The best business leadership includes building the very best relationships with your teams. Here's a few ideas.

Success Comes When You Are Sold on You - the 3 Step Formula

Have you ever heard yourself say, “I hate sales” or “I am not very good at sales”? Are we not all in sales? Besides any product, what we are selling is ourselves: our personality, our skills and our knowledge. This article provides you with a simple 3-step formula you can apply, to increase your success... on the business and home fronts.

Building Effective Business Relationships - Pay Them Your Full Attention

This is as easy as it gets, yet so many managers fail to observe this fundamental relationship building skill...

Valuing Customer Relationships By Listening To Them Really Well

Customers are the lifeblood of any organization, whether they provide products or services. To get the best from them, we need to show that we hear them well...

Parents Can Accelerate their Children's Ability to Learn

Parents can accelerate their children's ability to learn and resolve conflict constructively - by mastering the Skills of Listening. Will Rogers accurately describes the fact that most parents have never evaluated their ability to listen to their children. He says, "The trouble with people is not what they know. It's what they know that ain't so." The fact is that 95% of parents may not listen to their children.

Managing Others Effectively - By Asking More

Engaging employees is a critical tactic for most managers. By being in close business relationships, there is much more opportunity for collaborative success...

Key Management Development Secrets - The Importance of Listening and Questioning Skills

With communication being the most important of the competencies for anyone in a management role, the tools we need to use are pretty obvious. What we tell people and what they tell us, simple as that. Or is it?

Key Management Insights - Asking The Right Questions

Listening and asking questions are the tools we use to build relationships with our people. The challenge is to ask the questions that bear the most fruit...

3 Time Tested Useful Tips For Effective Listening

Effective listening is an important skill to be acquired in interpersonal communication skills. This is because we spend most of our time interacting with people, sharing ideas and hearing their thoughts. People who are good listeners have the ability to absorb and assimilate more information. They can then internalize what was said in a better and faster manner. This article lists three time tested and useful tips that can help you to effectively improve your listening skills.

How to Become and Excellent Communicator

We all spend a lot of time talking with each other and then walking away bewildered. Learn key skills that will help you connect more with others and improve how you function in business. Some small adjustments to your communication approach can yield big results.

The Heart of Business Strategy: 48 Things That Matter

We usually think of business strategy as some sort of aspirational market positioning statement. Doubtless that's part of it. But I believe that the number one "strategic strength" is excellence in execution and systemic relationships (i.e., with everyone we come in contact with). Hence I offer the following 48 pieces of advice for creating a winning strategy that is inherently sustainable:

Top Ten Listening Techniques

Listening seems like a simple process and yet so many of us are more eager to talk than to listen. Someone once said we were given two ears and one mouth for a reason. What better gift could you give to your family, friends, peers and bosses than to listen to them so that they feel really heard? Here are some tips to enhance your communication skills.

What's Empathy Got to Do with it?

Empathy is valued currency. It allows us to create bonds of trust, it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations, it sharpens our “people acumen” and informs our decisions. This article provides 10 tips for exercising your empathy muscle.

Secrets of Dealing with Difficult People - The Art of Listening

Almost every day in my coaching practice someone shares a story with me of how someone at work is driving her up the wall. Some very good people have had it with the difficult individual and decide to quit their job. Improving your listening skills and developing empathy can often help rapidly deteriorating workplace relationships.

Three Tips to Develop Impactful Leadership Skills

As a leader you must recognize your leadership impact on others. Leaders regardless of their position in life or business have an impact all those they touch. It is an asset that we all deliver.

The Role of Preparation in Developing Top Salespeople

The Internet has made it easier than ever for prospects to find your company, a benefit of Sales 2.0. The upside is that your leads are coming from unexpected places and you are getting audiences with prospects you may not have found ten years ago. The downside is that this has changed the sales process, accelerated the sales cycle and in some cases, made it more difficult than ever for companies to close these new found opportunities.

Sales Coaching - Are Sales Managers Any Good at This Function?

I've written extensively about sales coaching before. Yesterday, a fairly typical day, I coached 4 different sales experts and 2 clients on how to more effectively coach salespeople and sales managers. I have noticed that most sales managers believe that they're fairly good at coaching when, in reality, most of them are very ineffective at it. Why?

Are you really listening?

Ever misinterpreted or missed hearing important information which meant that you missed a vital opportunity? You’re not alone. Listening has always been, and still, one of life’s most vital skills. With so much competing for our time and attention I have found the effectiveness of mine and others’ listening skills are being increasingly challenged.

Sales Success: Do You Have the Top Qualities of the Most Successful Sales Professionals?

Relating to your prospects in the right way will make all the difference in your sales results. In this article we'll look at eight core competencies of the top 1% of all sales professionals so you can make sure you're developing these skills as well.

The 4th of the 10 Kurlan Sales Competencies That are Key to Building a Sales Culture

For more than 40 years, sales authors, experts and trainers have been telling their readers, subscribers and clients about the importance of talking 30% of the time and listening 70% of the time. That ratio is not etched in stone. Even 50/50 is acceptable. The stage of the sales process dictates the ratio more than the ratio itself. For instance...

What THE INFORMANT! Can Teach Us About Workplace Relations

The true story of whistle-blower Mark Whitacre, as told in Steven Soderbergh's latest film, THE INFORMANT!, is a cautionary tale showing how an employee's insecurity and hunger for attention, and the actions stemming from these issues, can have a destructive effect on that person's workplace. Who among us hasn't had co-workers or even bosses who were their own worst enemy, with their actions affecting everyone in the long run? Paul Cherry's article shows readers how they can learn from Whitacre's mistakes as shown in the film, and how asking the right questions and digging deep for the truth from the start will save everyone a lot of headaches.

4th of the 10 Kurlan Sales Competencies that are Key to Building a Sales Culture

For more than 40 years, sales authors, experts and trainers have been telling their readers, subscribers and clients about the importance of talking 30% of the time and listening 70% of the time. That ratio is not etched in stone. Even 50/50 is acceptable. The stage of the sales process dictates the ratio more than the ratio itself. For instance, if your salespeople are following the Baseline Selling process, they would talk 100% in the earliest phase of Getting to 1st Base, and probably 10% in the later phase of Getting to 1st Base. They would probably talk 10% of the time while Getting to 2nd Base. They might talk 50% of the time on the way to 3rd Base and 90% of the time when Running Home.

Seek First to Understand

Strive to be an open minded individual who seeks first to understand before passing judgment, be quick to listen, learn and consider other perspectives before speaking your mind.

Position Yourself as a Leader

To be a top-performing sales professional, you must be a great leader...

Exceptional Listening Skills

Improve your listening skills and improve your charism factor.

Death, Taxes and the Jackass

Death, Taxes and the Jackass: 3 Things You Can Always Count On

Shut Up and Listen!

Smashing Two Dangerous Sales Myths.

The Benefit of Hope

Can you find a way to sell the benefit of hope? If so, the practice might very well provide you with a significant advantage when interacting with customers or colleagues, especially in today's tougher economy...

Working from home with The Barefoot Millionaires! Today�s topic: 6 Secrets to Getting Ahead

Success in any business demands that you take 100% responsibility for your career, but this is especially true with a home based business. Many successful home based entrepreneurs are doing just that; read over the following six maxims to be sure you are one of them.

Talents

Exploring and gaining insight into your talents allows you to tap into and leverage hidden or unrecognized abilities and maximize your income earning potential.

The Fine Art of Listening

Listening is a primary skill needed by business analysts and those who are responsible for gathering (eliciting) requirements. But just what is listening and how can you improve your listening skills?

What Happens When You Try to Hard To Sell?

If you are in an industry that has been impacted by the recession, and you are doing everything possible to continue to bring in revenue, then you are working twice as hard, twice as long and twice as smart. If not, you are probably failing right now. Twice as long is plenty obvious. Twice as smart means planning the strategies and tactics you'll use for each opportunity. But what about twice as hard? Is that working twice as hard today and tomorrow or is that working twice as hard with every prospect?

I’ve Got A Secret

Try out this Super Secret Skill that will revolutionize your communications even more than your Blackberry©? Enhances your business relationships and boost your success! Improve your personal relationships as well, so you may even be smiling more at home.

Trust-Building Communications

The Speaking and Listening skills needed to develop trust in every conversation.

BUSINESS / SOCIAL INTERACTIONS (LISTENING

Hearing is a passive and subconscious use of our senses. Hearing simply means that your ears are picking noises. The Oxford dictionary describes hearing as ‘the faculty of perceiving sounds, There is no doubt that some sounds or noises will instinctively turn your hearing in to listening- a gun shot at night or a shuffling noise in the trees etc. To listen, one makes an effort to hear something, i.e. important news on the radio for instance. To listen is much more than hearing, it involves hearing a person attentively.

Dead Man Talking - Improve your listening skills and win more sales

If you are in sales and you just keep on talking instead of listening, you're a DEAD MAN! Learn how to improve your listening skills to build a better relationship with your clients and to increase your sales results.

Enhance Your Listening Skills

Arguably, the most important skill in business is listening. Some of us are better listeners than others, but we all must work on our listening skills if we are going to maximize our success in the business world.

Leverage Your Business Lunches To Maximize Your Sales Results

Do you need to meet potential customers (a.k.a. prospects), potential qualified clients, colleagues, current customers, vendors, or strategic partners for lunch? Is your goal to get in and out? As a sales professional, do you arrive a little earlier or a little late to avoid the noon hour rush? Have you ever considered that this might be negatively affecting your sales results?

Seven Marketing Strategies to Attract the Affluent Buyer

The affluent community has grown over 20% since the early 1990s. In the U.S. alone, luxury is a $400 billion market. Recent studies estimate that it will grow at a rate of 15% a year and will become a $1 trillion market by 2010. So how can you market your services to the affluent consumer? Here are seven marketing strategies to help you attract this smart and savvy shopper.

Communicating for Results

Have you ever felt that no matter how much you "communicate" nothing is getting done? You are saying the same thing over and over. No one seems to get it. How do you get your message to "stick"?

The Best Information Comes From Short Questions

If you want to actually learn something about the customer's needs, you will get there quicker by asking short questions... allow the customer to do all the talking and they'll tell you their goals and will reveal a level of information you need, to determine how to best serve them.

Sales Training – Top 35 Sales Tips Mostly for Introvert and Shy Salespeople

Whether it’s products, services or ideas, selling goes on everyday of the year by almost everyone. But what are the top 35 sales ideas that professional salespeople can apply the last 35 days of the year?

Sales Training Uncover the Treasure Trove with Your Sales Prospect

Finding the treasures in selling is easier than it likely was to find the treasures in King Tutankhamen’s tomb in Egypt. What are selling treasures? How do you find them? They’re found in the career, the prospect and yourself. Let’s go to the selling treasure trove.

Sales Training Introverts Top Four Strategies for Winning Sales

Salespeople are not like Triple Crown winning horses. On a November day back in 1938, Seabiscuit was named horse of the year outrunning the Triple Crown champion, War Admiral. Horses only have until about the age of three to become Champions on the Triple Crown racing level, but salespeople have each day of their sales career to reach and exceed their sales goals.

8 Critical Listening Skills Factors for Managers

As a manager, your listening skills play a vital role in a lot of real life situations, especially your workspace. How well you listen to your employees can have a big impact on the kind of work output you achieve. Yet listening isn't that difficult, when you know the tricks...

Sales Coaching Tip: Change Your Role to Increase Sales

Is your role as seller keeping you from increasing sales?

Effective Listening Skills

"I listen fine. It's everyone else who has a problem." Unknown, unsuccessful, entrepreneur One of the cardinal rules of business is listen to your customers and most businesses hear their customers. However, only a few successfully interpret what their customers are saying. So the issue is not listening to "hear" but listening to "understand".

Developing Outstanding Communication Skills

Never forget,that people buy from people, in other words, you could have the best product in the world but if the customer takes a dislike to you personally, your chances of getting the sale will become extremely challenging.

The Top 10 Cold Calling Mistakes

1. Not understanding the goal of the call When you hang up the phone, where do you want to be? What action do you want your prospect to take? What commitment do you want your prospect to make?

The Story of the Talking Head

When you’re bursting with ideas or are passionate about your topic, it’s easy to become a Talking Head. But, developing the ability to listen is so much more effective and vital to becoming a successful entrepreneur.

What People Say to Dogs!

Communication is the key to most success in todays challenging business environment. It doesn't have to be hard, in fact we can sometimes learn from the cartoon section of your local newspaper. Using one as an example, we will discuss four easy Rules of Communication to use when working with any prospect or customer. And come to think of it, the rules apply when communicating with anyone on any level.

Improve Your Social Skills!

Did you ever notice when you are at a party or an event that there are always a few people who stand out from the crowd? Do you have the social skills to openly communicate with other people? If not keep on reading.

The Power of Listening

Getting the other person to talk is one of the greatest keys to success there is. No matter what you do for a living. You get the other person to talk by being a listener. I spend 90% of my coaching sessions listening to my clients. Asking questions. Understanding. I spend 90% of the time I am selling, asking the questions and listening to the prospect. What about you?

Just Because You Are "Listening" Doesn't Mean Your People Feel "Heard"

Listening is not the same as hearing and paying attention. As a leader you must learn to not only listen but ensure your staff know they have been heard.

Other listening skills Related Articles

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