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listening Tagged Articles

Communication Skill Areas
Effective communication is critical for building trust. This paper is about the skills required to interpret incoming communication without ambiguity. I address this from the point of view of the leader, but the concepts are applicable to all people in the organization.

First Things First - Solve The Right Problem
Most people miss the greatest part of sales - the ability to go out and truly learn about people, their businesses, their challenges and their opportunities and provide ideas, products and services that will make their lives better! How great is that. This is often lost of most sales people, because they are too focused on making the sale rather than solving the problem.

Put On Your Listening Hat
We have always had problems with people hearing but not listening. I believe with the electronic world, we are getting worse rather than better. This article focuses on a way to make sure the other party is focused on understanding your message.

Are you an Active Listener?
Using good listening skills is very important in our personal lives as well as our professional lives.

Do You Talk More Than You Listen?
Even if you often let others carry on the conversation, there's likely another conversation simultaneously going on inside your head. As the other person speaks, your mind may be racing on with its own thoughts, drowning out all words but its own.

LISTENING WITH ALL OUR SENSES
Listening deeply requires using all our senses and the wisdom of our bodies. When we are coaching via telephone, using all our senses becomes even more important.

Live Consultant Thinking: Some Essence of Managerial Skills
As a business intermediary and consultant, I help with speaking engagements, writing and presenting on business topics. Most people I work with agree that speaking is easier than listening. We struggle with listening. We hear without much effort, but it is the listening part that we need to work on. Both listening and observing are managerial skills that come in handy at work, and at home.

Listening Intentionally For Better Communication With Others
How well are you intentionally listening to others? Most of us spend around 70% of our waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening intentionally? If you desire stellar interpersonal relationships and clear communication with others,read on! You'll discover specific things you can do to listen more intentionally.

5 Ways to Manage Employees with Success
Are you, as an entrepreneur out of touch with your employees? Did you ever note that they come first, even before customers? You can only keep customers if you manage your employees with the right tools. Research on human development shows that throwing money at people is not enough. Here are some universal rules to guide you to being an outstanding employer.

Effective Listening: Part One
“I listen fine. It’s everyone else who has a problem.” Unknown, unsuccessful, entrepreneur One of the cardinal rules of business is listen to your customers and most businesses hear their customers. However, only a few successfully interpret what their customers are saying. So the issue is not listening to “hear” but listening to “understand”.

The Simple Concept of Listening: a franchisee simply wants to be heard.
Listening. It’s a simple concept.

How Well Do You Connect With Others? 3 Steps to Making Connections in the Workplace
When you meet someone for the first time in a business setting, you may only have one chance to make a connection that lasts. So how can you make the most of the opportunity? Here are three steps to help you make a good impression and build strong business relationships. Use these to make better connections in your personal life as well.

Listening between the lines.
Have you seen the tee-shirt with the slogan, “Talk to the hand ‘cos the face ain’t listening?” Do you feel it’s like this sometimes when you are trying to get through to people? But just how good a listener are you? Do you actually “listen between the lines?”

What lies beneath?
Personal stereos, radios, television, mobile phones. In today’s high-tech world there are so many distractions. All compete for our attention. So what does it take to make you listen? To really understand the issues your child is having, or the problems your staff member is facing? You can learn to listen, not just with your ears, but with your eyes, and by using your intuition as well.

The Business of Coaching Communication
Communication is often overlooked as something one can learn. Everyone thinks that they know 'how to communicate'but not everyone can. This article gives some tips for Coaches and Clients.

10 Warning Signs That Prospective Client Is Not Right For You
In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning signs that tell you to avoid the client.

Ten Things You Can Do To Read People Quicker

Understanding people means being able to notice how they operate in conversatons, meetings and interactions. This means becoming like a video camera or detached observer; in the conversation yet hovering above it and noticing what's happening in the space between you. Skilled questioning, listening and observing helps you build a much deeper understanding and increases your opportunity to engage and influence.

How to Listen for Opportunities
Although the idea of having to listen for opportunities seems elementary, most companies miss more opportunities than you would think. Unless you have a limit on how much business you can handle, a lead generation department or an outstanding outside sales force, then my guess is you are not maximizing your employees to acquire new clients.

Ten Things You Can Do To Quickly and Deeply Understand People

To really understand and evaluate people quickly, skilfully and elegantly means using structured questions and collating the answers in a mental model that gives you a rich picture to examine and review. Understanding different types of questions and using specific listening techniques can help you dramatically improve your questioning and listening in performance appraisals, selling and recruitment interviews.

Improving Listening Skills
Reflective listening (also called Active listening) is the best method for people to improve communications. The technique works, but it requires skill and a lot of practice to do it well. This article focuses on this topic and gives a few pointers.

Why Listen To Debtors

Listening to all of a debtor's communication is difficult, both because of the complex feelings the collector may have about the job they are doing as well as their need to deal with the emotional overload the debtor may throw at the collector. Fortunately, there are time-tested ways to get past the emotional content - whether real or manufactured as a way to get the collector to back off or to commit to less.

3 Ways to Get More Business at Networking Events
When it comes to building contacts, quality trumps quantity.

Third Generation Leadership – a different way of listening
Authentic and strong attention on another and for them is the underlying social mechanism that triggers engagement – and engagement with both the work to be done and with the people involved is what Third Generation Leadership is all about.

What employees need
Research shows that there are 4 key things that followers need if they are to provide peak performance - in other words, to do the things that their leaders need them to do in obtaining desired results - safe, respected, listened to, believed in.

Leading Without Bullying

How often do you observe leaders and managers acting like bullies at work? The same people who would condemn a school for allowing bullying behavior on the part of some students toward their offspring are often guilty of doing the same thing in the adult world. People in power positions do not realize how easy it is to slip into bullying behavior because they can get away with it most of the time. That is how bullying works after all. We teach our kids to stand up to a bully, yet few people have the gumption to do it at work. This article highlights ten ideas to reduce bullying on the part of managers.

Are your listening skills costing you or making you money?

Who is really listening? â€¦ Genuinely, sincerely and honestly listening? Iâ€™m noticing a lot more telling and a lot less listening lately. You only have to watch the ABC program â€˜Q&Aâ€™ to see the number of politicians who have great trouble listening â€“ to anything except themselves. They interrupt others giving answers to questions that were never asked. No wonder we are a bit jaded and cynical.

What Does Your Customer Really Value?
As a salesperson once you learn what the customer’s value expectations are, you will do more than just close the sale...

Fasting and Feasting
Your Classroom Exercise to Creating a Business and Life Mentality that Keeps You On Top.

The Love Index
Why You Can’t Sell Anybody Unless You Love Everybody.

Shut Up and Listen!
Smashing Two Dangerous Sales Myths.

Listen and Learn

Listening isn't just a nice to have soft skill. With organizations and individuals so fervently focused on the bottom line, actively listening has never been as important as it is now. A focus on listening can lead to more effective teamwork, higher productivity, fewer conflicts and errors, enhanced innovation and problem-solving, improved recruiting and retention, superior customer relations and more. As authors on leadership development have noted through the years, listening is not just a nice thing to do, it’s essential!

Is Something Weighing You Down?

In any professional relationship, issues inevitably arise from time to time that have the potential to create tension and conflict. It’s not the issues themselves that are the main cause for relationship breakdown but how you go about resolving them. Many of us struggle to effectively speak up about the issues that cause feelings of resent, frustration or downright anger, with the end result that what isn’t talked out gets acted out … in cheap shots, innuendos, moodiness or the “silent treatment," but these things often worsen the problem.

Its not fair!
As a leader or manager do you aspire to be fair? If you do, stop!

You didn’t say I’d be fired!
Do you get frustrated when something you say which is obvious gets misinterpreted?

Always isn’t every time
As a manager, do you and your employees have miscommunications?

Just the facts
Do any of your direct reports (or for that matter, anyone at all!) continually challenge you in an unproductive way?

My Door is Always Open
Do you ever commit to things which you possibly can’t achieve?

My employee seems to be sick on Fridays and Mondays
Do you have an employee who takes advantage of the system?

That person has a difficult personality
Does it irritate you when one of your employees, peers, or boss is very difficult?

Gen X, Gen Y, Gen whatever
Do you have opinions on someone based on their age?

The Facebook Revolution
Do you wonder what your employees are doing on their computer?

Not listening can be catastrophic
Do you feel your reports are not listening to you?!

Dealing with Morons
Do you ever think you’re working with people who don’t know what they’re doing?!

The $64,000 Question
Do your questions lead to solutions or more problems?

Dirt on the car
DO YOU STRUGGLE TO EFFECTIVELY MOTIVATE ANY DIRECT REPORTS?

Questions, Jeopardy Style
Do you find yourself stuck no matter what questions you ask yourself?

The questions which lead to nowhere
DO YOU FIND YOURSELF STUCK NO MATTER WHAT QUESTIONS YOU ASK YOURSELF?

IS ANYBODY LISTENING?

I bet there have been times in your life and I am sure there will be times still to come when you feel depreciated, angry or drained. Have you ever wondered why that is? Now you might be inclined to think that it is quite simply that you are tired; worn out from to much work, to little sleep, from eating the wrong foods, driving yourself to hard, trying to do to much, from not living a balanced life. Any of the above may be the case at least some of the time but have you ever stopped to consider that; “it might be because people are not open to your energy!”

"What Side of the Ball Do You Want to Play On?" The Importance of Listening
Listen carefully and respond, and you will never miss out on a good business deal, a precious client or a star employee...

The Customer Can't Say Yes When You Are Talking
It doesn't matter if you are selling a product, a concept or yourself. If you are sales person trying to sell the product or service, a husband/wife trying to convince your spouse, or an employee trying to convince your boss. The sooner we learn to shut up and listen, the faster we will get to the outcome we are looking for?

Truths for Introverts Who Sell: What We Don’t Need To Learn The Extroverted Hard Way – Part Five

A recent study by Ramsey and Sohi in the Journal of Academy of Marketing Science clearly establishes that a customer’s perception of how well someone who sells listens, has a positive association with trust. Listening, something introverts have a natural tendency for, includes such behaviors as giving your full attention to the customer, responding to acknowledge understanding and asking clarifying questions.

There Is No Right Or Wrong
Learning to "let it be" is one of life's toughest challenges. We see things in terms of right or wrong because that is how we are brought up and how society keeps itself in check, but there is a cost for seeing things in these terms. There is also a way we can let it go and enjoy the calm that comes with letting go of judgement.

STFU! Then Make Money...
The day i was asked the question, 'Ewan, why dya think you have 2 ears and one mouth' was the day that changed a whole lotta stuff for me

Is Listening a Lost Art?
When you are engaged in a face-to-face conversation, you need to be as aware of the other person’s handshake, facial expressions, eye contact, gestures, posture and use of space as you are of her/his words.

What have I learned in 6 months of management? Part 1
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 2
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 3
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

What have I learned in 6 months of management? Part 4
I asked one of the managers I was coaching what he learned in six months of re-focusing on management skills. Each response deserves its own soundbite, because they all incorporate skills managers should use to avoid traps and pitfalls.

The loud woman at Starbucks
Do you find any of your employees irritating?

Managing techies
Do you need to come from a technical background to manage technical people?

Motivation with consequences
How do you motivate someone to do something they don’t want to do?

Jumping to Conclusions
As managers and leaders, how do we put aside our beliefs and experiences when we’re listening?

Am I Communicating With Respect? 10 Steps To Communicating Respectfully
In order to improve communication with others you need to make sure you are always conveying that you respect them as a person. Sadly, I must say I often see this trait missing especially between employees and managers. Here is a quick test

The Power of Listening
Getting the other person to talk is one of the greatest keys to success there is. No matter what you do for a living. You get the other person to talk by being a listener. I spend 90% of my coaching sessions listening to my clients. Asking questions. Understanding. I spend 90% of the time I am selling, asking the questions and listening to the prospect. What about you?

Just Because You Are "Listening" Doesn't Mean Your People Feel "Heard"
Listening is not the same as hearing and paying attention. As a leader you must learn to not only listen but ensure your staff know they have been heard.

Climb That Tree and Increase Your Sales

Most salespeople will tell you today that a lot of the business has gone away. The fruit that was once hanging so low in the tree is gone---picked away by the competition---caused to die away by the economy. In fact, it is these statements that trigger the VICTIM mentality and tend to shut down a good portion of the selling efforts. Listen to me: With very few exceptions, there is still plenty of opportunity (fruit) in the tree. Now is the time, however, that we need to learn (or re-learn) how to climb! Now is the time when the “weeding out” process begins. Now is the time when those who “cannot or will not” are replaced by those who can, will, and DO!

Accept Responsibility in Every Conversation - or Be a Victim
Our choice in every conversation, every day, is to accept responsibility for the result or be a victim. Accepting responsibility requires three skills: Planning Every Conversation, Speaking the other Person's Language, and Using Responsible Listening to Control the Conversation.

!@#$%^&*! HUH? WHAT DID YOU MEAN?
How hard can it be to say what you mean? It sounds easy but in fact is quite challenging.

Savvy Networking
Networking is defined as “the act or process of informally sharing information or support, especially among members of a professional group.” Networking is a reciprocal process, an exchange of ideas, leads, and suggestions that support both our professional and our personal lives.

School is Never Over So Keep Learning
Author, Price Pritchett says, “No one can afford to rest on a reputation anymore. Circumstances change too quickly. Competition gets tougher and more global all the time. What we consider good today is seen as so-so by tomorrow. Every single employee should assume personal responsibility for upgrading his or her job performance.”

The Art of Heart-Listening
Often when a person believes they are listening to another they are actually listening to the sound of their own internal dialogue, and waiting for their own opportunity to speak next. Even when a person is actively listening to another, they are usually just hearing and responding to the words that are being spoken.

100% Responsible Listening Turns Fantasy into Reality
Published in International Listening Association’s THE LISTENING PROFESSIONAL. Skilled Listening IS the difference between Fantasy and Reality.

The Fine Art of Listening
Listening is a primary skill needed by business analysts and those who are responsible for gathering (eliciting) requirements. But just what is listening and how can you improve your listening skills?

LISTENING SKILLS IN COACHING
When is listening not really listening? Coaches need good listening skills but very often, find they fall short of being good listener. Find out the most important ingredient for listening success.

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