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Should you fire the voice mail guy?
Let's say the person in charge of your retail operations does the following every single day:
Coaching with a Solutions Focus
In most coaching situations, identifying and analysing a problem becomes the precursor for action planning and subsequent change. Breaking from this traditional mould, ‘solutions focused coaching’ emphasises the solution rather than the problem, the future rather than the past and a positive focus on what is ‘going well’ rather than the negative approach of what is ‘not working’.
What Can a Trip to Italy Teach You About Managing Your Salespeople?
Fun, entertaining story with 21 lessons for managing salespeople.

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2.5 Living and working in the urban informal economy: Working Out of Poverty
Street vendors in Mexico City; rickshaw pullers in Calcutta; jeepney drivers in Manila; garbage collectors in Bogotá; and roadside barbers in Durban – those who work on the streets or in the open air are the more visible occupational groups in the informal economy. The streets of cities, towns, and villages in most developing countries – and in many developed countries – are lined with barbers, cobblers, garbage collectors, waste recyclers, and vendors of vegetables, fruit, meat, fish, snack foods, and a myriad of nonperishable items ranging from locks and keys to soaps and detergents, and clothing. In many countries, head-loaders, cart pullers, bicycle peddlers, rickshaw pullers, and camel, bullock, or horse-cart drivers jostle to make their way down narrow village lanes or through the maze of traffic on city streets.
Be carefull, Success may not be all that you expect
We all strive to be successful. But what is success? How is it rated or determined? How has your success been achieved? Has it been at any cost, to others or to yourself? The danger, today, is that success, almost exclusively, has now come to mean achievement in a particular field of endeavour. Success, for you, may be a collection of exquisite material items and great financial wealth; or to be in a position of power and influence. The trouble is that anything that is external to you can be lost. Hence the requirement for insurance, security guards, fencing, keys and locks, and for those with power and influence – minders to watch their backs! Lasting success is internal. It is contentment and being happy with yourself.

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