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No One Is a Lost Cause
As you try to build stronger, more intimate relationships in your professional and personal life, you may come across some people who have a hard time trusting others. You may start to think they're "lost causes" - guarded, shut down, and not worthy of your efforts.

Can your customers be as loyal as a big brown dog?
Because most businesses monitor new sales as the key measurement of healthy, existing customers are often forgotten about until they "shop" again. While focusing on new business is important, so is building a relationship with those you've already sold. So, how does a business foster loyalty with its customers? Take a lesson from from the dogs...

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Market Research: Living in the Real World of Business Depends on Comments from the Real World
In the feature film Sliding Doors, I found myself fascinated by a conversation between two friends. Gerry had just been discovered by his girl friend as he was having an affair in their bedroom. Gerry's friend laughs at him and reminds Gerry that he had told him weeks ago that the affair would end without Gerry having to do anything. Gerry's friend asks him, "Do you want my opinion?" Gerry replies, "Am I going to like it?" With a chuckle, his friend responds with, "No. It's based on reality."

To know yourself, know your shadow
It is a common experience. You speak to a friend about some strong negative feelings you have about someone else. Your friend, being a true friend, says, "but aren't you a bit like that too?" You of course don't like to hear this, but it gets you thinking. Maybe you can be a bit like it too. That's a useful admission since it then helps you to manage that characteristic in yourself. This is the sort of self-awareness that is crucial to our growth, to get that the people in our lives are in some way a mirror of ourselves. The concept of the shadow, from Carl Jung, is one of the great insights from 20th century psychology that is invaluable to those of us who seek to build effective relationships with others.
What Dave just did
Dave Balter, an old friend and colleague, has written a new book. It costs $45 on Amazon. But, for my loyal readers...you can get a copy of the ebook (the entire book) for free here.
Everything Starts With A Conversation (Including Your Next Sale!)
Picture this. You're out having a coffee with a friend. An acquaintance of your friend happens to walk in and sits down for a few minutes to chat. After you finish talking about the weather and last night's sports scores, the inevitable question comes up: "So, what do you do?" You've got 60 seconds. What do you say?

Needed - One More Friend
Somebody once said that a stranger is simply a friend you haven't met. The dictionary says that a friend is one who is attached to another by affection which leads him to desire his company, or one who has sufficient interest to serve another.
Mentoring - It’s All Greek to Me!
Did you know the first mentor was Greek? It’s one of those funny things where a guy was a mentor and, by coincidence, his name was Mentor. King Odysseus (he was Greek too) asked his friend (named Mentor) to watch over his son while he went away to fight a war. Old Mentor was a wise, sober, and loyal fellow and did a great job influencing the young man for the good.
Are Your Customers Satisfied or Loyal?
Having customers that are not only satisfied but LOYAL can be a powerful competitive advantage for businesses both large and small. To do this, creating and maintaining loyal customers needs to be a strategic initiative. Is it for you?
What Does a Customer Really Want?
Loyal customers trust your organization and have faith that you are fair. It is truly all about building relationship through trust and strong points of connection. Making the strategic decision to create a loyal customer base is one of the most important commitments you can make to the success of your organization.

Our Fate is in Our Own Hands
A few years ago a friend had Ned, a small independent contractor, do extensive renovations to his home. Being a very fussy craftsman and cabinet maker, Ned did an especially superb job on the extensive woodwork involved in the renovation. About a year after completing the renovations, Ned bumped into my friend at the local hardware store. "The recession finally caught up to me," Ned told my friend. "I've had to lay off my crew and try to wait out this slow period."

Be the Centre of Your Tribe
A common theme in business and professional circles is the idea of building a "tribe" of loyal supporters around your business. The Internet has made this happen, but its effects spread far wider. Even if you're a successful business owner already, with unique knowledge, a captive audience and a loyal customer base, you must change.
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