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The 3% Solution for Business Success ~ part one
We've long known that true financial independence only occurs for about 3% of the population. Similarly, I believe, that only 3% of all registered businesses ever achieve their potential greatness and success. Some businesses let small issues take over while others become mired with a lack of focus. Some even let world economies dictate their prosperity. An elite group of entrepreneurs and business people chart their own path and create their own success. This group practices what we call "3%" behaviours. These behaviours separate them from the other businesses in their industry and create unparalleled success.
The One Sales and Marketing Idea That Will Separate You From the Crowd
Direct mail, telephone, e-mail, internet, personal sales, networking, newsletters, articles, press releases, e-newsletters, radio shows, radio ads, TV ads, infomercials, billboards, signage, company cars, posters, letters, blogs. These are all good ways to market your business. Every business that employs these techniques will get a certain amount of results. There are dozens of marketing tools that can be used to promote your business, but none of them will make an enormous difference if they are not partnered with something even more important.

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Selling on the Telephone Part 2
As reviewed in part one, telephone selling is in a boom. It is very common to find sales and marketing managers growing their telephone sales team. Telephone selling has proven to be a very effective sales channel, if used properly. Here are a few more tips on becoming successful at telephone sales.

Test your Telephone Effectiveness - Find out if your phone practices are winning or losing customers
Test your telephone know-how with this 5 question multiple-choice quiz to identify your telephone effectiveness, and that of your co-workers. Discover the 'correct' answers with strategies for enhancing telephone greetings, using the hold feature, juggling a caller and in-person visitor, and more.
Turn incoming calls into sales & profits
The top sales performing businesses understand how very important the telephone is as a selling tool. They understand: 1. Customers and prospects telephone the business because they have a need, problem or want. 2. Many times the telephone conversation determines whether the prospect becomes a customer or whether the customer remains a customer of the business. 3. The person answering the telephone is a very important provider of customer service for the organization. 4. The person answering the telephone has a great opportunity to gain customers and obtain sales.

The One Sales and Marketing Idea That Will Separate You From the Crowd
Direct mail, telephone, e-mail, internet, personal sales, networking, newsletters, articles, press releases, e-newsletters, radio shows, radio ads, TV ads, infomercials, billboards, signage, company cars, posters, letters, blogs. These are all good ways to market your business. Every business that employs these techniques will get a certain amount of results. There are dozens of marketing tools that can be used to promote your business, but none of them will make an enormous difference if they are not partnered with something even more important.

Telephone Coaching: Be honest to yourself and your client What do you need to do and know about telephone coaching?
Teleconferencing, telephone coaching..... Telephones have taken an important role in the way we do business and relate to others. I have spent some time looking for a guide or protocol for telephone coaching and could not find anything. I decided to include a session on telephone coaching in my coach training programmes and mentor coaching, this is the result!

How to Manage Your Email & Inbox – Lessons 46 – 50
If you are a Generation Y employee, you probably grew up with e-mail. On the other hand, if you are a Baby Boomer and e-mail is something that you have only started using the past decade or so, learning how to manage and interact with e-mail could be a struggle.
How to Manage Your Email & Inbox – Lessons 41 - 45
A few years ago most of us would pick up the telephone and call someone. Today, it's much easier to send them an e-mail. This all sounds very good, but why it is doing is that it is clogging up our inbox and taking us away from doing important work.
10 Key Points: Writing E-mails That Sell
Do you want to sell through an e-mail solicitation? Here are 10 things you need to do when writing your e-mail to improve your sales results: 1. Focus on value. Make sure the e-mail offers a very clear benefit to the customer. 2. ...
Getting Effective Results from Customer Service E-mails
Lots of e-mails are sent each day, but many people send e-mail without logically thinking them out. Have you ever sent someone an e-mail and left out important information? It's important when your are requesting help or to be contacted in a matter other than e-mail to structure your e-mail properly. Having answered hundreds of customer service e-mail I thought I provide a help list of things to avoid and things to include in order to receive the best service possible.
What is VoIP - Part 1
VoIP is technology that allows high speed internet lines to be transmit telephone voice data. The study of what VoIP is and how it works begins by looking at the analog telephone and how that transmits voice data along standard telephone line channels.

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