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What are Reasonable Sales Management Expectations?
I am often asked which of the various services we provide to companies can be done in-house, by the executive team. Fair question. Answer: All of them. So why would companies use us or others with our expertise? Answer: Because when they try to do it in-house they aren't able to get most of it right:
Sales Coaching - Are Sales Managers Any Good at This Function?
I've written extensively about sales coaching before. Yesterday, a fairly typical day, I coached 4 different sales experts and 2 clients on how to more effectively coach salespeople and sales managers. I have noticed that most sales managers believe that they're fairly good at coaching when, in reality, most of them are very ineffective at it. Why?
Real Live Coaching Call - Coaching Salespeople
Clients who receive sales management coaching, training and development come to know what an effective sales coaching conversation sounds like. You may not be privy to that so you might find last week's episode of Meet the Sales Experts helpful.
Real Live Coaching Call - Coaching a Salesperson
Chris Mott was my guest and he coached a live caller for about 30 minutes. Listen to the show for a better sense of what every coaching conversation should sound like. The following email was received from the live caller the day after the scheduled sales call:
Your Sales and Sales Management Questions Answered - Part 2
In an article last week, I provided the post to a sales competency contest. The final question in that survey asked the participants for any sales issues they needed help with. Today I'll answer the first four of those questions below:
Sales Leadership - It's Not About the Title
We ended up spending much of the show talking about Sales Leadership and the three most predominant types we see:
1st of the Top 10 Kurlan Sales Management Functions
This is the 1st in the series of the 10 Kurlan Sales Management Functions. #1 - COACHING In its simplest form, sales coaching consists of the following two activities: 1. Pre-Call Strategizing - coaching prior to selected calls to make sure that the salesperson has a good reason for having the upcoming call, a desired outcome, a game plan or strategy, and the appropriate questions/dialog to achieve the desired outcome. 2. Post-Call Debriefing - coaching after selected calls to discover the true outcome of the call, why the salesperson got that outcome, and what they could have done differently or more effectively...
2nd of the Top 10 Kurlan Sales Management Functions
This is the 2nd in the series of the 10 Kurlan Sales Management Functions. #1 - ACCOUNTABILITY In its simplest form, sales accountability consists of the following: * Holding salespeople accountable to something measurable - metrics - on a daily basis * Being more demanding - being firmer and tougher * Eliminating Excuse Making - people take responsibility for their results More...
3rd of the Top 10 Kurlan Sales Management Functions
This is the third in my series of the 10 Kurlan Sales Management Functions. #3 - MOTIVATION Motivating your salespeople comes down to getting them to: 1. Do what they won't do on their own; 2. Change their behavior; 3. Do more of what they are already doing; 4. Have more of a sense of urgency; 5. Over Achieve More...
4th of the Top 10 Kurlan Sales Management Functions
This is the 4th in my series of the 10 Kurlan Sales Management Functions. #4 - RECRUITING The most important things to understand about consistently recruiting strong, successful salespeople are:
5th of the Top 10 Kurlan Sales Management Functions
This is the 5th in my series of the 10 Kurlan Sales Management Functions. #5 - DEVELOPMENT Development is the ongoing development of your salespeople. It includes - and goes beyond:
6th of the Top 10 Kurlan Sales Management Functions
This is the 6th in my series of the 10 Kurlan Sales Management Functions. #6 - LEADERSHIP Sales Leadership includes but is not limited to:
7th of the 10 Kurlan Sales Management Functions
There isn't a person in the company who must work more on developing relationships than an individual in a sales management role, whether it be a line level sales manager or the World Wide VP of Sales. But developing a relationship does not mean that one should become friends.

8th of the 10 Kurlan Sales Management Functions
Systems and processes are your sales infrastructure - everything that is not your people. A lot of us use the two words interchangeably. So what is the difference between systems and processes?
Discipline, Opportunity Management & Value Propositions
Time again to take a look in the mirror and pick a few items to get really good at executing over the next twelve months. (Seems like maybe I've seen a few of these before!)

Other management functions Related Articles

Sales Management and Leadership – They aren’t the same!©
Too often we think that Management and Leadership are synonomous terms, but they aren't. And senior management is repeatedly disappointed as a result. These are two different functions that are needed, but they require separate skill based training. The results can be fantastic for the company that recognizes the importance of both and prepares their managers.
Technology Can Play a Vital Role in Keeping an In-house HR Department While Achieving Modernization Economies in the Process
Today’s business culture continues to look at ways to automate functions of virtually any department in an organizational entity that can affect significant economies. A frequently addressed question regarding the HR function is what part of the HR function can be effectively outsourced. The usual thought is the most labor-intensive parts of the HR function. In order to pursue this potential initiative, it is first necessary to dissect various of functions of the HR initiative in the organization to determine which of those functions the organization is willing to outsource and which it is not.
4th of the Top 10 Kurlan Sales Management Functions
This is the 4th in my series of the 10 Kurlan Sales Management Functions. #4 - RECRUITING The most important things to understand about consistently recruiting strong, successful salespeople are:
3rd of the Top 10 Kurlan Sales Management Functions
This is the third in my series of the 10 Kurlan Sales Management Functions. #3 - MOTIVATION Motivating your salespeople comes down to getting them to: 1. Do what they won't do on their own; 2. Change their behavior; 3. Do more of what they are already doing; 4. Have more of a sense of urgency; 5. Over Achieve More...
Top 10 Kurlan Sales Management Functions - What's Missing?
I also didn't include sales training or sales management training in those 10 sales management functions for generally the same reasons. Those are competencies best left to outside experts. Sales Managers can learn to coach - and it takes a long time to develop the ability to do it effectively - but
Is this the traditional interpretation of Management?
There are some traditional views on management that cover four different aspects. These are planning, organising resources, leading and controlling or coordinating. These functions tend to be considered the tasks of management.
Panic Response Management
Panic Response Management is, in effect, crisis restructuring. There's nothing wrong with crisis restructuring by itself. However, this restructuring is more apt to occur from the bottom-up versus the top-down. In other words, revenue producing functions or people may be prematurely cut. These people or positions may be, at a minimum, covering their variable expense and contributing to some degree toward fixed costs. This creates a redistribution of fixed expenses which may now jeopardize the profitability of some other segment or division. This can create pressure to close other divisions and business segments or cut deeper into revenue producing functions that are contributing at least a portion to fixed costs, thus creating "The Death Spiral."

The Role of HR in Mergers
One of the benefits of any merger is the ability to reduce headcount in redundant staff functions. I believe it is a mistake to reduce HR staff during the process. In addition to their traditional functions in the steady state organization, there are numerous critical functions that must be handled well for the merged organization to survive.

Management and Business Plans
In addition to being a strategy planning document and a roadmap to success, a business plan is also a living-or “evergreen”-document that functions as an evolving management plan. Included in this article are a review of eight key elements in a comprehensive business plan and a look at how a good business plan functions with regards to business definition, competitive differentiation and strategic goals.

iPhone Application Development
An iPhone has functions of a mobile phone and with that other functions like video camera, media player, still camera and email with web browsing capabilities, having both Wi-Fi and 3G connectivity.
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