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The 600# Gorilla named sales lead "Follow-Up."
Why isn't UPPER MANAGEMENT furious that less than 20% of expensive sales leads ever get followed-up.
WHY ISN'T UPPER MANAGEMENT FURIOUS about the 600# Gorilla in their living room named -- sales lead "Follow-up?"
The Marketing department gets sales leads to the Sales department faster... so nothing can be done with them sooner. WHY is that behavior tolerated? Or is the reason obvious?

Other management service organization Related Articles

Crisis Communications Planning or What To Do Before During Or After It Hits The Fan
Do you have a crisis management or crisis communications plan for your business or organization? Do you believe your business or organization is too small to need a crisis communications plan? Or do you believe that crises only happen to others? If you are like the majority of businesses and organizations today, especially small to medium sized ones, you answered NO to the first question and probably YES to the second question. And I hope you answered NO to the third question. Well, I cannot emphasize too strongly that no matter how big or small you are, every organization should have a crisis management and crisis communications plan. So what should you do? The answer: develop a crisis management plan in 2 parts.

Speed Kills - The service standard that does more harm than good
As a business owner or manager, you have probably heard management experts refer to the importance of service standards for frontline employees. The idea is that managers should give customer-contact people a performance goal or service standard by which they can be measured and rewarded. Sounds good in theory. Unfortunately, over my years as a consultant and business advisor, and as a customer myself, I find that some service standards are not only ineffective, they are actually counterproductive. I wonder if this may be the case in your organization...
Lesson #3: Learn To Put People First
“First and foremost is our corporate philosophy, which we call PSP: People, Service, Profit,” says Smith. “If you're going to run a high service organization, you have to get the commitment of the people working for that organization right at the start. If you don't, you'll never be able to deliver at the levels of expectations of the customer.”
Liberate your Time by Developing your Company Organization Chart
Your company’s organizational strategy is centred around the development and communication of your Organization Chart. The Organization Chart takes the form of a graphical representation of the positions in your company. The top Position in the company (i.e. CEO or General Manager) is placed at the top of the Organization Chart. The various layers of management and supporting Positions are then arranged under the relevant management Positions right down to the lowest levels of the Organization.

Dangerous Supply Chain Myths (Part 6)
Segment 6 – Enablement of the Supply Management Organization: Balancing Capability with Control Enablement of the Supply Management Organization Although center-led organizations will continue to dominate for the next decade, as global operations become more complex, hybrid center-led models will begin to emerge to maximize value based upon the right mix of responsiveness and centralized control. Successful organizations will need to adopt and utilize appropriate supply chain technologies that integrate functional management and track appropriate metrics.
Five Powerful Customer Service Secrets to Growing Your Business During Challenging Times
The secret weapon for being successful during this changing time is customer service. Outstanding customer service will make you stand out from the competition and make your organization successful. Whether your organization is for profit or non-profit, a private or government agency; or a big corporation vs. a small business, the following five customer service secrets will help you succeed in any situation.
Jobs, Activities & Policies in HRM
Human resource management is a management function that helps managers plan, recruit, select, train develop, remunerate and maintain members for an organization. Human resource Management jobs, activities and policies in the industry. How to run organizational program for employees and development information about HR Management.
Developing Stronger Leaders
From an organizational perspective, leadership can be defined as: the ability to influence, motivate, and enable people to attain goals and contribute toward improving the effectiveness and efficiency of an organization. Use our Management & Leadership Maturity Assessment to evaluate your organization’s Management & Leadership Program Maturity.
Why training should be the last thing you cut
An organization I'm familiar with anticipated doubling its size within a year and, in order to manage the change that growth would bring, put in a new layer of management. Five vice presidents were installed, all of them promoted from within. Rather than effective planning, this turned out to be disastrous for the organization. Morale disintegrated. Turf issues and tempers began to flare in the formerly supportive environment. And productivity plummeted. Why? None of the VPs had ever had management training.
Change Management Can Lead to Rigidity and Resistance to Change
Beware of formal organization improvement or "change management" (an oxymoron) plans. Like strategic plans, organization improvement or change management plans can reduce an organization's effectiveness. They can lead to rigidity, bureaucracy, and resistance to change. This sounds like an argument against planning. It's not. We have found that constant and ongoing personal, team, and organization improvement planning is vital. But too many "change management" and improvement plans are built on the same faulty premise as strategic planning - that there is a right path, which can be determined in advance and then implemented. We often hear managers declare that they have the right strategic or improvement plan, but the reason things aren't going according to plan is because of "execution problems." This is a deadly assumption.
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