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5 Caveats to the "Open Door" Policy
Most organizations have an "Open Door" policy to protect employees from bully supervisors. The idea is to make it safe to bring a problem to a higher level of management. The method can be helpful, but I have found it to be fraught with problems. This paper describes five of the most significant problems with the "Open Door" Policy and suggests a simple antidote.

E-Mail Tip #8 - Write Notes Only When You Are Yourself
We all know it is unwise to write an e-mail when we are angry, yet all of us are guilty of doing exactly that from time to time. This article contains a case study on what can happen and three different methods you can use to protect yourself.

Are You Labled As A Bad Manager?
The last thing you want to be labeled is a bad manager. A bad manager has many characteristics that has a negative impact on his team. Can you be one of them?

Delicate balance between a career and baby
Having a career and a family can be difficult to manage and it is not uncommon for women to leave it too-late. We need to educate women and men that there is a right time to have children if they want the best chance to conceive naturally.

Five Leadership How-Tos for Recession Survival

We're in the midst of the worst economic crisis in decades, and many people in leadership positions haven't seen anything like it before. As an executive coach, I know that leaders often make decisions out of fear of what could happen instead of crafting a plan to ensure that everyone stays on track through the bad times. Surviving a recession can feel a bit like sailing without sails, so here are a few tips to help you stop, think and weather the crisis.

Interviews or interrogations?
Interviews are part of an organization's landscape yet from research it seems that many could be handled much better. It is one thing to be interviewing people, yet another to be interviewed. We need to be on both sides of the table in order to assess their effectiveness.

Keep your eye on the ball

It's very difficult to stay focused when there is so much to do. You have a list, a commitment to doing what is necessary to achieve the organizational goals but there is so much to distract you. You start the morning with good intentions and check the email. You've got your list to follow and then you find that there are things that are very important - it's only 8.00am in the morning and you have already let your daily list slide...

New to the job
This article has been written to assist new-leaders of local government. However, the information is just as useful for anyone who has moved into a management role. Rules and regulations change from state to state and country to country but one thing doesn't change: you have to know how to fit-in with your new group and how to manage constituents or employees.

One small step for you: One giant leap for your Organization

Times are tough in the business world; very tough in some countries. Regular reports indicate that this is the worst Global Financial Crisis we’ve experienced since WW11. It has made leaders stop and rethink the way they have been doing things. It has made them reevaluate their systems and processes in order to ascertain just how successful they really are. Performance Development Programs (PDP’s) are one way that your organization can improve workplace productivity. Implementing new systems and processes is laborious at first; however setting up and using PDP’s is essential if you are serious about increasing business productivity. They don’t have to be complicated, in fact the simpler the better. When done properly they are a valuable resource for not only you but for your employees as well.

You need one, I need one: we all need a break

In the current economic climate the mantra is to work harder and harder. This is a global phenomenon and we are told it regularly. There is no time for a break; you just have to keep pushing yourself. Everyone else is doing it - so of course you must follow suit. It's expected that this behavior will impact on productivity in all the right ways and that the organisation will go from strength-to-strength. Those in leadership are not immune from this pressure. It is not only difficult to continue to work harder and harder, it is impossible because there comes a point when the bone has no more meat on it. While sustainable for awhile, over time issues start to emerge. Pressured, exhausted leaders can experience a loss of confidence, self esteem, lack of clarity and mental and/or physical health issues can appear...

E-mail Tip #3 - Less is More in E-mails
Most leaders communicate more through e-mail than face to face with their people. Many managers feel the use of e-mail is a license to dump out huge quantities of information expecting the workers to absorb and follow all instructions cleverly hidden in volumes of text. Too bad: it does not work that way.

Sexual Jokes, Innuendos and Banter: A Kind of Workplace Bullying?
Got an employee whoâ€™s funnier than Saturday Night Live? Be careful; as funny as some folks find raunchy humor, it has an edge that can cut out some of the enjoyment at work â€“ even for those who are engaging in it.

The Difference Between Managers and Leaders is A Lot & Not Much

Debate has long surrounded the topic of whether managers differ from leaders and vice versa, and if so, how. Meanwhile, the reason that we never seem able to settle on a single answer is because they are both different and the same simultaneously. What I mean by this is that managing requires getting work done. It’s the nitty gritty of the day-to-day - organizing people, logistics, communication, etc… and making sure that things run smoothly like how the moving parts of a machine work together to create a functional whole. Leading on the other hand is about inspiration, the epitome of ideals, having vision and being able to effectively communicate its tenets. Implicitly workplace leaders have followers. Managers don’t, not necessarily.

Leaders and Managers

My HRD students often get into discussions with me about the differences between leaders and managers. How do you like to describe the difference between these two entities?. Usually in books and articles, I see lists of side-by-side comparisons with things like: "Managers do things right" while "Leaders do the right things." There are a dozen or so comparisons like this on these typical lists. Personally, I like to describe the difference from a mind-set point of view. This article describes my thesis on this topic.

How to Make a Transition from Store Manager to Entrepreneur
Just like you were as a store manager an entrepreneur must possess a handful of skills. A few of the skills needed would be to have the knowledge on how to maximize profits, increase sales, and how to deliver exceptional support to your team. All of this while providing exceptional customer service.

60 Hour Work Weeks Can You and Your Career Survive Them
In the 80s while I was an account executive for AT&T most people in my organization worked normal (for then) business hours. By that I mean they arrived close to 8 or 8:30AM and left between 5 and 5:30PM. By 6 PM the office was empty. No one seemed to notice or care how many hours people worked. I had a boss nicknamed "Dry Cleaner Sam" because they joked he was "in by 10, out by 4".

Accountability for your Career
Being accountable to someone else is constraining. You can't just do anything you want. You must do it the manager's way and in the manager's time frame. After you’ve left a job being accountable to only yourself does feel freeing. But eventually reality sets in and you will need to figure out how to motivate yourself to take some steps forward.

How to Motivate Your Staff and Employees to Do Their Best
While it’s true that you can’t really motivate your employees; they have to motivate themselves; there are some things you can do as an owner or manager to create the proper environment for employees to provide their own self-motivation, i.e., to do what is expected of them. To do this, you need to find out what motivates your employees.

Managing The Boss 10 Questions to Ask the Boss to Help You
How do you manage the boss that seems unapproachable? You need to know the boss' expectations to do a good job. Read the 10 questions you are entitled to ask the boss.

Retail Metrics: Key Performance Indicators ( KPI’s) – Turn
This article covers Key Performance Indicators that you can use to better manage your retail store with. Specifically highlighting Turn: how to understand the reports you get from your POS system, what to do with them and using them to make better business decisions.

Why Supervisors Suffer
I always considered the job of the Shift Supervisor to be the most challenging position in my organization. This article describes why being a supervisor is no picnic and gives some advice on how upper management can lighten the load.

Workplace Coaching: Selecting a Coach
When choosing a coach for your employees, you have before you a number of options. Selecting the wrong coach can lead to disaster. Use the pointers in this article to help you decide on who would make an effective coach in your workplace.

Achieving Goals: A Process Approach
If you find yourself continually struggling to reach your goals, it may be time to look at the process you use. Whether you are working in your own business or in someone else's, Leslie Allan has cemented together five key steps for successfully achieving your objectives.

Effective Managers Understand Psychology
Novice managers often struggle to get the best out of their people because they labor under a one-dimensional view of what motivates their employees. In this article, Leslie Allan illustrates how a little psychology can return huge dividends.

Training Employees: Stop Wasting Your Money
You send your people on expensive training courses. Yet your business performance does not seem to improve. Your problem may lie in how you look at training. This article considers two popular views of how training works. Hold the outdated view and you will continue to lose money on training. Act on the enlightened view and your business and people will prosper. Which view do you hold?

Workplace Change in Six Steps
Managing change in today’s organizations is not easy. Those companies that get it right win a significant strategic advantage over their struggling competitors. Leslie Allan shows how you can apply a practical change management process that will help you gain success on your next change initiative.

The Facilitator's Role
Facilitation is one of the modern management skills. It requires a subtlety and sensitivity towards people that is just right for today's businesses. Learn 7 aspects of the facilitator's role in this article.

Could You Be The Michael Scott At Work?
How to tell if an office is happy and how to make sure yours is

Is there really a Labour Squeeze in Alberta?
How to recruit the very best people for your staff

You Say Leader, I Say Potato
Manager... Leader... Are they the same? Should they be the same? Betsey brings some clarity to those questions.

How to Confront Without Conflict
Whenever we think about conflict, we tend to think of it in a negative connotation. Yet conflict can be good. Here's why. Conflict fuels innovation. It helps take good ideas and make them great...

Reinforce People More Consistently
Reinforcing people for performing in a certain way will cause them do do more of that activity. The problem most managers have is that they only think of reinforcement when something special happens. This article describes how reinforcement should be a continual process.

Paradise is a State of Mind
We have all heard the phrase, "Mind over Matter." We understand what it means, and we may even agree with the philosophy. The interesting thing is that most of us fail to use that knowledge to help us live happier lives on a daily basis. This article is not very profound, but it may remind you of the power that exists between your ears.

The Leadership Management Scale
I often get into conversations with students about the difference between leaders and managers. I have written another article on this topic. This article suggests a visual sliding scale that can help you understand your natural tendencies on this topic.

Top 10 Tips for Managing Down
Your words and actions have a direct impact on how others perceive you here are ten tips to help you become the type of manager that everyone wants to work with...

How do you manage a team that is already doing well. What do you bring into the team?
What a great question. It is rare that I read something like this and it inspires me to say the least. No doubt, this situation did not occur without much work and intervention (when necessary).

The Manager As Coach
Today the manager has to take the responsibility of being a coach to his people. He has to see that his team works in proper coordination so as to achieve the desired results within the stipulated time period.

The Secret to Business Happiness

A recent study revealed that the key to human happiness is the ability to live in the moment and place less emphasis on both the future and the past. This unique tendency of the human animal and our obsessive preoccupation with the past and the future are significant burdens that limit our happiness during life. The study indicates that both our stress over past events and worry about the future have a negative impact on our current happiness. Furthermore, the ability to live in the current moment and search for the contentment of the present is a critical key to deliberate joy and happiness.

Contrasting Management and Leadership
This article provides some insights on the differences between managing and leading. It can be helpful regardless of your role.

7 Reasons Bully Managers Last

A leadership student asked me why bully managers are able to remain in power. Their destructive impact is well known, yet many of them are allowed to abuse people for years. It seems logical there should be some force to either change the behaviors or remove them from power. Often this is not the case. This article describes 7 reasons why bully managers last and gives some antidotes to the problem.

Lessons in Leadership: What NOT to do...from a Canoe!
Eileen shares the wonderful lessons on how leaders can unknowingly screw up that she learned from her husband during a canoe trip on the Boundary Waters in Northern Minnesota.

Wanted: A Dictionary-Perfect Leader
Eileen McDargh uses the American Heritage Dictionary definitions for the word "leader" to discover performance standards for leadership in any type of organization no matter what size or industry.

Your Internal Board of Directors ... Part I: Who's In Charge?

Have you noticed? When it comes to running your business, you have a lot of different voices in your head. You have the voice that tells you to work on your business plan, and the voice that tells you that you need to answer that email. You have the voice that encourages you to write an article to promote your business, and the voice that tells you it would never get published. You have the voice that wants you to hire an assistant, and the voice that says it’s easier to do everything yourself. With all the chatter going on in our heads, it is actually amazing that anything gets done!

Your Internal Board of Directors ... Part III: What Part of You is Running Your Business?
For business success, we need the insights of an entrepreneur, the skill of the technician, and the implementation ability of the manager.

FOUR COMMON SITUATIONS AND HOW TO USE OUTCOME THINKING® TO SOLVE THEM
First Situation HOW TO GET ANSWERS FROM AN UNRESPONSIVE PERSON VIA VOICE MAIL

Moving from Mediocre to Magnificent
To stand out amongst the plethora of businesses that exist, you have to be strategic. It's just not ok to be good, you need to be great. This article will help you step into your greatness.

You Want To Be A Leader, But You\'re Not In Management
Tips for leading a team even if you aren't the manager.

Are You a Manager or a Coach?
Discover what some of the best sales managers in the world do to stand out from the pack and drive results from their teams! Learn more about each of these strategies: Always be Looking for and Drafting Top Talent Set Expectations Up Front Always Have a Clear Plan for Every Player Always Be Training, Teaching, Guiding and Coaching Constantly Build and Strengthen Relationships

Seven Practices of Successful Teams in Sport and Business
There are a small number of key practices that we use when we play a team sport. However, those practices are often forgotten when we try to get the best from our employees. Successful business owners and managers apply these important practices day in and day out. Find out what these key practices are and start applying them today in your business.

What Is Wrong with Performance Appraisals?
How effective are organizations at driving superior performance from their employees? If we are to believe human resources professionals, the answer is that our performance management systems are failing to make the grade. This is the sobering conclusion from Sibson Consulting\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s worldwide survey.

Fewer, Shorter Meetings
Wouldn\'t you love to have fewer, shorter meetings? For most of us, meetings are the most frustrating parts of our working life. How come we don\\\'t take the initiative and manage them better? The ideas are simple.

Performance Appraisals and Compensation: A Deadly Mix
The annual jostling for pay rises based on employee performance is often described as ineffective by HR professionals, largely dreaded by managers and treated with suspicion by employees. So why do organizations still engage in this annual exercise?

"Try" is a Weasel Word
As a manager demand clear unambiguous commitment to targets and goals.

How Top Management Views Performance Appraisal Systems
How important is your leadership team's support of the performance management system in your organization? A recent study into the views of HR professionals towards their appraisal system sheds interesting light on the value of top level endorsement.

Salon Spa Owners Systemize Operations & Save Big Time
How to make your salon or spa operate effectively efficiently while cutting costs and reducing management stress.

Avoid Missed Sales by Developing Better Communication Skills
Article by: Caroline Nelson is a beauty industry specific business coach & author Teaser: Communication is the Heart & Soul of Exceptional Customer Service.

Train Your Salon Spa Team to Up-Sell
Article by: Caroline Nelson is a beauty industry specific business coach & author Teaser Copy: Some salons lose thousands each year from customers not knowing their best option. Don't let it happen to you!

Are Your Salon and Spa Customers Under Serviced?
Article by: Caroline Nelson is a beauty industry specific business coach & author Teaser Copy: Learn how to make the most of every customer encounter. How to deliver the most professional salon or spa skincare service.

How to Defuse Salon Spa Employee Conflict Issues
Article by: Caroline Nelson is a beauty industry specific business coach & author Teaser Copy: Management techniques designed to defuse salon or spa employee conflict issues and get everything quickly back on an even keel. Ways to create a peaceful beauty business working environment for staff and management.

How to Up-Sell Salon Spa Services using Scripts
Article by: Caroline Nelson is a beauty industry specific business coach & author Teaser Copy: Learn how you can create profit building sales scripts for your employees. Excellent no-cost methods designed to increase sales and improve your bottom-line profit.

Going Against the Social Crowd IS the Secret to Success
Don't try to be the next Facebook but only better. Be the leader that everyone else tries to mimic. To be a copycat is easy, it takes boldness to invent something that doesn't exist. Being in business sometimes means you forge your own trails instead of following the ones well traveled.

The Differences Between Management and leadership
Is there a difference between management and leadership? Read on for our thoughts.

A Great Manager Is A Great Communicator
The top managers know what to say and how to say it. Being a great communicator is essential if you want to be a successful manager

A Great Manager Is A Great Communicator
The top managers know what to say and how to say it. Being a great communicator is essential if you want to be a successful manager

Demotivating Employees
It is a very disheartening experience to listen to a demotivated employee complaining how his/her boss's management style is having a negative frustrating impact on his performance. my job as a consultant and university teaching staff has given me an opportunity to experience some of my clients and/or students organizational woos.

Whats Your Managerial Style
In this article you will learn all about your managerial style.

Whats Your Management Style
All in all there are 6 managerial styles. Now what I am not saying is that there are any right or wrong answers here.

Uniform Disapproval and Ignoring the Up-sale
Smiling at the memory, Jose continued, "I was so amazed. Here I was making a customer really happy. And I had just made the company an extra $600 and all management saw was my vest."

You Can't Quit; You're Too Valuable
When employees do an outstanding job, the least they deserve is recognition. You wouldn’t expect a marriage to last very long without terms of endearment. Why should management think employees on the job function without respect and recognition?

Leading vs. Managing

Are you a manager or a leader? Although you may hear these two terms thrown out interchangeably, they are in fact two very different animals complete with different personalities and world views. By learning whether you are more of a leader or more of a manager, you will gain the insight and self-confidence that comes with knowing more about yourself. The result is greater impact and effectiveness when dealing with others and running your business.

What Is Your Management Action Style?
Do you find it difficult to move from task to task or are you very flexible when it comes to retaining and evaluating a lot of different information? Or perhaps the idea of having to manage others really turns you off? On the other hand, maybe you're the type who has never been bothered by the idea of delegating and loves the challenge of long-range planning.

Headknocking Brick Walls and Whats a Manager to Do
Sometimes, when a middle manager tries to express his view about a new strategy or goal, senior management can close their ears. After all, what would this middle manager know? So, what can a Manager do? There are courses of action one can take.

Re Engineer Yourself To Be A Manager
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

The Essence Of Managing
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

How To Go From Employee To Supervisor In 6 Months
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

How To Go From Supervisor To Entry Level Manager In 6 Months
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

How To Go From Entry Level Manager To Mid Level Manager In 6 Months
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

How To Go From Mid Level Manager To Top Level Manager In 12 Months
These articles come in a six part series: 1) The essence of managing 2) Re-engineer yourself to be a manager 3) How to go from employee to supervisor in 6 months 4) How to go from supervisor to entry level manager in 6 months 5) How to go from entry level manager to mid level manage in 6 months 6) How to go from mid level manager to top-level manager in 12 months

21 Undisputed Rules for a Leader of the 21st Century
Working with organizations for the last two decades across the globe, I have derived 21 undisputed qualities of a leader (not a manager). Sharing with community of at least 42 countries I have learn that leadership is everything (not managerial effectiveness). A leader can be a manager but a manager cannot be a leader.

Is the best manager skill management delegation?
Management delegation is a vital manager skill that, once mastered, frees the manager from stress and pressure and enables them to be more successful. A great manager knows about effective delegation. They know what tasks to delegate, picks the right delegate, and follows up on the jobs which have been delegated.

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