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How to Deal with an Angry Customer
Every business encounters angry people. Not disappointed or confused, but actually angry. Here are a few steps you might want to try:
The New York Knicks and the New York Yankees – What Can They Teach Us About HR?
With basketball season about to head into playoffs and baseball season just about to start, it's a very exciting time in the world of sports. It's also very exciting to see just exactly what professional sports can teach us in HR.

Other manipulator Related Articles

Top Ten Statements People Say to Control You
To follow are ten common expressions typically spoken by controlling people that rarely contribute to YOUR quality of life. This list shines a flashlight on ways in which you may have been manipulated, and includes specific tools to set you (and the manipulator) free
Why Selling is so Important to Entrepreneurs and why Most Entrepreneurs Don’t embrace Selling.
Selling is one of the most important skills an Entrepreneur will ever develop. Being an entrepreneur myself I know this first hand. Even though selling is a critical skill most entrepreneurs avoid it like the plague. There is a very simple reason for this. Read on and you will discover why most people avoid sales and how to learn to love selling. When you think of a salesperson what do you think of? When I ask this question of my seminar audiences here are some of the answers I get: Manipulator, high pressure, are twisting, liar, in it for themselves, and no integrity. No wonder most people resist selling.

Book Review: Persuasion: The Art of Getting What You Want
Dave Lakhni's book describes the fine line between the art of persuasion and manipulation (Dave was raised in a cult - he's well-studied in manipulation and has applied his knowledge effectively in business.) While a manipulator attempts to get you to do something you wouldn't normally do, a persuader tries to get you to choose them over the competition.

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