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Administer your staff to meet highly variable demand
Staffing for highly variable demand beyond your control is a difficult issue, and believe me this article will not resolve all of the questions. But it suggests some simple and more sophisticated actions for you to apply.

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What Financial Advisors Can Learn from Eli Manning
Following a series of confidential interviews with a broad sample of advisors in the firm, it became clear to me that many suffered from anxiety, because of the harsh market conditions and because of the president’s high performance expectations, but also because they harbored their own internal insecurities. I designed a series of training programs to teach the advisors how to recognize and overcome their fears, maintain an optimistic and proactive approach with their clients, use active listening skills, overcome stress and anxiety related to their job and ultimately lead to their clients directing new referrals to them. But the most important issue I helped these advisors overcome? You guessed it: impostor fear.
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