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DOES THE US NEED A PR DEPARTMENT?
Companies often have public relations departments charged with enhancing and protecting the image of their organisations. Of course, as always, while PR activity can assist a legitimate cause, it can never make a bad service or a bad product seem really good. This case study has some lessons for businesses on how they should not portray themselves.

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Encroachment and Good Faith in Franchising
The object of this paper is to provide you with a quick look at how the current statutory duty of good faith impacts on the issue of encroachment. This paper is intended as a summary only and should not be relied on as legal advice. Consult a competent franchise lawyer before acting. The paper focuses primarily on Ontario, with mention of Quebec, and a look at the US. peter macrae dillon Siskinds franchise franchisor franchising lawyer attorney Toronto Ontario Canada www.franchiselaw.ca
Do You Suffer From Paper-itis?
Do you get bogged down with too much paper? Are you a stacker? Learn ways to get more organized and get rid of your paper piles.
Paper Towel vs. Sponge
We know we want to reduce and reuse and, if possible, we would like to use less paper. That puts us squarely in the middle of the paper towel vs. sponge debate.
Best Practices: Creating a Successful White Paper Program
A white paper program is a curriculum of organizational elements and best practices that support companies in delivering a schedule of targeted, well-written white papers over a period of time. A white paper program helps differentiate a company’s approach to technology, positions the company as a thought leader, clearly defines the benefits of proprietary solutions to prospects and investors, and enhances credibility among business leaders and decision makers. This paper reviews best practices for creating a successful white paper program.
6 Strategies to Get More From Your Planner
Even with the influx of Blackberries, smart phones and Palm, many people still stick with their paper planners. There is something about writing on paper that makes them comfortable and pleased. If you love your paper too, check out these strategies to make the most of your planning tool.
Is Six Sigma Still Relevant in a Dynamically Changing World
The following is the overview of a just released white paper on Six Sigma, Lean and Integrated Enterprise Excellence with a corresponding link to download the paper itself (as the work was funded there is no charge to obtain the paper). I am certain that it will inspire a spirited debate - and that of course is beneficial to everyone.

Why use A3 in Marketing
know you are thinking A3 is your first choice of paper size. Saying to yourself, I can't be changing paper size, and I am not going metric. However, what I am addressing is the Lean Tool of A3 reporting. I believe it is a perfect tool to summarize many of the marketing projects that you develop.
Implement Efficient Document Management Software to Get Organized in Your Home, Office and Storage
Many people would just like the paper in their life to go away but somehow it seems to keep coming. This is especially true in business. Some companies use document management systems to help keep track of all the paper. There are 5 main options when you are considering how to handle the paper in your world. You can toss it, stack it, alphabetize it, scan it or index it.
The Power Is In The Follow Up
Many small businesses forget that, after a sale, their customers want to know that the sale is not the end of the relationship. Follow up and follow through will ensure that most a small business will retain customers and encourage ongoing purchasers. I remember reading somewhere, that keeping an existing customer costs 7 times less than gaining a new customer. I'm not certain about the metric, but the principle is correct. Follow up is more than just a promise on paper. If you sell a physical item that requires maintenance, your customers should have the confidence that your business will be there to provide it. If your business provides direct, or personal, service - take the opportunities presented when providing that service to ensure the customer is happy and whether they have other needs your business can fulfill.
Top 10 Paper Organizing Tips
Paper over takes our lives, our desks and our homes. Take control with our top 10 paper organization tips!

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