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Retaining Employees and Customers Is A Family Affair
Nurture your employees as though they were family and use that family connection to hire and retain employees.

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Cheaper
I just got an angry note from Anna in the Midwest. She read one of my books, got the coupon for unlimited free consulting by email and decided to cash it in. She sent me a note asking me to persuade her bosses that the best way to grow their resort was to lower prices.
Customer Enthusiasm
One of the great things about blogs is that it makes it easy for anyone (that has a blog) to express things – both good and bad. While mainstream media seems to be endlessly focused on “bad stuff sells newspapers”, people like to express (and consume) a full range of their experiences.
Travel Savvy: Passengers paying for everything in flight
Free is too expensive for today's airlines

EXPRESS YOUR LOVE!
In order to experience love from others we need to experience and express love for ourselves first. Part of how we can express love for ourselves, is to share our love with others. You can deepen your self-love through healthy outward expressions of love for others. These questions will help you start thinking about how you want love to show up and be expressed in your life.

Are you being heard? 3 Steps to become more Assertive in the Workplace
Have you ever been in a meeting where you wanted to make an important point, but you weren't able to express yourself? maybe you felt that no-one would listen, or you didn't know how to get the attention of others? Whatever the reason, you weren't able to get your message across, and you left feeling frustrated and stressed. So what would it be like to be able to express yourself with ease and to be heard by others? Developing assertive behaviour is the key - and it can be learned with knowledge and practice. Follow these 3 steps to become more assertive - both in the workplace and your personal life - and look forward to communicating with confidence.

Are You a Problem Solver or a Problem Blamer?
I fly a decent amount and have had a lot of good and a lot of bad experiences with the airlines. The biggest issue I have with the airlines, especially my carrier of choice, is not that they make mistakes. I don’t expect any business to be perfect. At issue is how they deal with problems. Too often, their first reaction is to put the problem back with me. The protocol seems to be to assume first that the customer is wrong (blame), and take responsibility much later, if ever. How do you react when there is a problem with your product or service?
The 4 Things Your Customers Really Want
There was a study conducted by Delta Airlines a few years back and the results were so startling that it became quickly obvious that these results could apply to all types and sizes of businesses and organizations. The study centered on what their customers really wanted from Delta Airlines.
Use Assertiveness Skills Training To Respond Better When Confronted With Aggressive People
Being assertive is not just about expressing your rights; it is also about increasing the efficiency of your communication with others. There are a number of ways you can express yourself to achieve this aim. This article suggests a few useful sentence formulations to help you express yourself assertively and increase your confidence in dealing with potentially aggressive people.

Satisfaction and Success
A recent consumer survey of satisfaction levels with respect to a variety of industries revealed that the airlines score consistently at the lowest levels of customer satisfaction. If you fly regularly, this will not shock you. I realize that with increasing regulations and skyrocketing fuel costs, the airlines are facing unprecedented challenges; however, it is important to note, with the same regulations and fuel prices, that one airline consistently scored good marks in consumer satisfaction.

Innovating by Breaking the Rules
Innovators are rule breakers. We often see how new entrants to a market break the rules. The low cost airlines did this when they challenged the ways in which the major airlines did business. The new players used e-tickets, did away with allocated seating, bypassed travel agents, flew to new, smaller airports, etc. So, if you want to be innovative, you have to work out how to at least challenge the rules to if they can be effectively broken. How? Read on ... and find out.

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