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Lesson #2: Business Is Not All About The Profits
“Business is not longer a matter of profits alone,” Penney said. “Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.” As much as he focused on providing superior customer service in all of his stores, Penney also understood that service meant more than in-store courtesy. He believed that organizations such as his should be used for the betterment of society, not only because it could but because it made sense from a business point of view as well.

Father Hiran: Thankful for a Priest Who Changed Our Lives
It's thirty years since this Irish priest stood in front of 120 freshmen and spoke to us mixing English and Kikamba, our native language. He encouraged us to have vision, dress like gentlemen and participate in extra curriculum activities.

The "Never Play Favorites" Myth
Many year's ago, while training at a branch of Dean Whitter (now Morgan Stanley), I learned an important management truth. The branch manager at this office was mandated by corporate to spend a minimum of 60 percent of his time working with and supporting the stock brokers who had been given offices (based on their top performance) surrounding the "bull pen," where the vast majority of the brokers had cubicles. Those staff members in the cubicles were allocated 40 percent of the manager's time.

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Company Vision, Mission, and Values, What’s the Difference?
I was asked recently by a friend to explain the difference between a vision statement, a mission statement, and a values statement. I must confess that I struggled to answer the question as many organizations seem to use these terms interchangeably. Then my parochial school education kicked in - I had heard a lot about people with a mission when at Catholic school - they called them “Missionaries”. So what was their mission? It could be described as to carry out the “Vision of Jesus of Nazareth” (he was certainly a visionary) and to do this in accordance with the values he espoused.

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