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10 Ways to Handle a Client Complaint
Most professionals take pride in the work they do. Dealing with complaints is often challenging and upsetting. It is very natural to try to explain or justify what was done. The suggestions I have made in this list are not easy to do in the heat of a situation. So when you hear a complaint about you or your business/practice perhaps the best strategy is to count to ten and then do some of the following:

Other misunderstandings with customers Related Articles

4 MEDITATIONS ON BRAND
People continually ask me how to energize their own brand-building, and I hear many of the same misunderstandings resurface. The four directives below may help to clarify what appear to be this season’s most mysterious issues of branding.
A Model For Conflict Resolution
Working through conflicts can be sticky especially when emotions run high. Learn a powerfull model that will help you navigate through misunderstandings and conflict to improve communication and relationships!
The Proportional Response: Getting Both Kids AND Adults to Avoid Blowing Things Out of Proportion
In this article, author Jonathan Altfeld explores an NLP-based approach to keeping tense situations from escalating unnecessarily, and thereby maintaining some rapport throughout misunderstandings.
"Speaking with Good Intent"
The next time you're in a meeting or speaking one-to-one, take a moment to think about what you say before opening your mouth. So much of the misunderstandings that happen between people are because we don't think before we speak. Ask yourself, "am I speaking with good intent?", and all your communications will lead to positive outcomes.
Workplace Relationship Building - Creating Better Understandings
There are many opportunities for misunderstandings when we work in organizations. The most common reason is the way we fail to communicate properly. The relationships we have with our people can easily change that...
Killer Negotiation Tactics for Basically Nice People
Negotiation isn't just something that happens in the boardroom. One of the tenets of being a successful business owner is handling conflict with aplomb. As you identify needs and agendas, you may succeed at translating misunderstandings into win-win situations.
True/False Quiz On Debt Collection
There are many common misunderstandings about what a business can and cannot do to collect a legitimate debt. Part of that is caused by believing that the FDCPA, or Federal Fair Debt Collection Practices Act, applies to the business attempting collection, but the act applies only to collection agencies or attorneys collecting a debt for a client. Other potential misunderstandings are incorporated into the quiz that follows.
The Latest HR Issues
Workers Comp - Dress Codes - Social Media - Misunderstandings... oh, the pleasures of HR. Here are Betsey's suggestions on handling these issues.
How to Write a Job Description in 3 Easy Steps
Avoiding misunderstandings when it comes to employee expectations is one key to business success. One way of making sure that employees understand their role is having excellent job descriptions. Here are some tips for managers.

7 Myths Of The Canada Government Small Business Loan – Mom Never Told You This!
Information on misunderstandings and incorrect perceptions on the Canada government small business loan . Let good information on SBL loans be your key to financing success.
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