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Anger Solutions at Work: Why Customers Get Angry
There is a host of reasons why customers become angry. This article explains the most common causes of customer anger, and what you can do to not only diffuse their anger, but to win their loyalty for life!

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The Secrets to Creating Customer Satisfaction
As many a manager and business owner knows, maintaining consistently high customer satisfaction ratings can be a monumental task in any arena, and presents its greatest challenge in the sales arena. For that reason, in this article, the sales arena will be our main point of focus; but with very little imagination, I think you will see that: herein lies the secrets to dramatically increasing customer satisfaction ratings across the boards.

A MAJOR PUBLIC RELATIONS BLUNDER: CHARGING FOR PROPAGANDA
Organisations which attempt to charge reporters for publications produced by them are committing a major PR blunder. They will probably have their requests for payment rejected on principle and will thus find that their publications are just ignored.

The Thick Line Between Buddy and Boss
I have made just about every business blunder you can imagine. I am like the Evel Knievel of the small business world, if Evel Knievel wrote a weekly column on motorcycle safety. One of the more unpleasant things I've had to do is fire a good friend who was not doing the job I hired him to do. He needed a job, I needed an employee, so I thought I would give him a shot
Foundations Of Sand: Why Ecademy Has A Decided Advantage As The Social Network Market Leader (Ecademy Profile)
“The social network community is on the verge of a monumental shift in which many of the networks that are in existence today will not be around tomorrow. By evolving beyond their technological origins, the core survivors will avoid the fate of the early lights, who like SixDegrees.com are destined to fade into historic insignifigance in much the same manner that CP/M ceded to the DOS platform in the early days of the personal computer.” From The White Paper “The Unsociable Business of Social Networks” (By Jon Hansen, Release Date January 2009)

Riding the Crest of a New Wave: How the Original SaaS Companies Have Gained the Upper Hand (PI Intelligence Bite)
With tier one vendors such as Ariba and SAP moving into the SaaS space, a model upon which organizations such as Source One’s reputation and business have been built, it is in effect an admission that the traditional licensing model does not work. Because of what can only be described as a monumental shift (remember the old analogy about big ships turning slowly), overall awareness and acceptance for SaaS-based or on-demand solutions is on the rise. And with it, the players who are and have already defined this new paradigm.
The Top Three Sales Messaging Deployment Blunders and What to Do Instead!
You’ve spent weeks painstakingly putting together a great sales messaging program designed to give your company a significant competitive advantage and boost revenues and market share. Now it’s ready to launch, the sales staff is waiting…but is it blunder-proof? Badly fumbling the deployment of sales messaging is the equivalent of putting a cake in the oven to bake and forgetting to turn the oven on. Learn about three of the most common mistakes companies make in releasing a sales messaging program and what they can do to correct or avoid them.
Overwhelmed? Five Ways to Take Back Your Life
Do you spend your energy worrying about everything you have to do instead of actually doing it? Has making dinner, picking up the dry cleaning or responding to e-mails become a monumental effort? Is your to-do list growing at unmanageable rates? Read this article for some practical tips and tricks to take back your life.

The Power of Admitting Mistakes
One of the most powerful opportunities for any leader to build trust is to publicly admit mistakes. The source of that power is that it is so rare for leaders to stand up in front of a group and say something like this: “I called you here today to admit that I made a serious blunder yesterday. It was not intentional, as I will explain. Nevertheless, I failed to do the best thing for our group. I sincerely apologize for this and call on all of us to help mend the damage quickly. Without being defensive, let me just explain what happened…”

Waiting To Wait - Emerging From 2009
For those of you running or owning a small business and you survived last year, I’ve got news for you. Surviving 2009 and 2008 for that matter was a monumental task and I applaud those of you that are still viable. But if you were waiting for the economy to normalize so you can get back to doing business the way you had in the past, that just won’t work again. That being the case, your business could possibly be more vulnerable in a good economy.

My Boss is not My Brother
One of my coaching clients recently got a much wanted promotion. He was so beyond excited he felt like he was walking on air, for, oh for about a week. Then he called and said "What did I do". Actually he used much more colorful language than that. He had gotten onto the most kick-ass team in the company, the place where new ideas magically become products in the blink of an eye, or so he thought. Yet, at the same time he was promoted, so was another man who was now his boss. When he called to tell me his balloon was deflated and he was now dragging around on the ground, he was feeling bewildered. In only one week he saw his boss make blunder after blunder.

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