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You Call it Sales I Call it Service Lets Call the Whole Thing Off
The author dispells the notion that sales and service are separate functions, making the case that good service is all about growing the customer-company relationship by recognizing needs and meeting them. And in most instances, "growing" is a euphemism for "spending more," so selling really does become a service to the customer.

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Word of Mouth Marketing Tips Fuel Success
When Sally is not treated well at the local cleaners, she not only doesn’t go back there, she tells others of her unpleasant experience. People talk! They talk about their frustrations, disappointments, poor service and inadequate products
Controlling Your Inner Critic
“I’ve hit a wall,” Sally said to me. “I just can’t move forward.” If you are a sales person, business owner or job seeker, chances are you have had days when no one wants what you are offering. Some people are able to continue making their pitch enthusiastically and others find it really difficult to continue.

Dealing with Difficult Customers #4
Dealing with 'Suspicious Sally' - Customers who don't trust you. (From Shaun Belding's "Winning at Work" newsletter
The simplest idea can make the best business
Babylicious was the first brand of frozen babyfood to launch in the UK and is now the latest producer in Europe. The idea behind Babylicious was simple, as a mother of 2 small children founder Sally Preston wanted to give me babies the best possible food, no salt, additive or fillers, just good quality food. She discovered the only way to do this was to make it herself as jars and cans were very heavily processed and tasted terrible. There was huge market opportunity to provide quality frozen food for babies, so she did it herself!
Manhattan Fish Market Franchise now in Five Countries
31st January 2010: Wahono Saputra was on a trip to Singapore with his wife, Sally Dewi Mulyadi Tan, a few years ago when they saw chefs at a restaurant prepare the dish in such a way that it burst into flames. The preparation was done in front of the guests. He was intrigued by this, and he and his wife both fell in love with the first dish, later deciding to open their first franchise in Jakarta, which they called the Manhattan Fish Market.

7 Best Practices for Facebook Pages for Franchise or Small Business Owners
Whether you're a small business owner or you've bought in to a franchise, setting up a Facebook Page for your business can seem easy yet daunting. Many business owners just don't know how best to get started, how to navigate their Page, how to set up a vanity URL and how to market it. In this article, Sally Witzky offers 7 best practices for your Facebook Page to help the small business owner avoid some pitfalls that others have made as well as to ensure awareness of Facebook insights and analytics, which are available to the Page Administrator. With these tips, the small business owner is sure to get on the right road in getting started in creating and promoting their Facebook Page.
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