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How to Stay Innovative?
Sara Blakely, a local Atlantan, started the company Spanx out of her apartment. After several failed attempts to find the right undergarment to hide imperfections and panty lines when wearing white pants with open-toed shoes, she decided to cut the feet off her pantyhose. This worked beautifully! So, she wondered, why doesn't this already exist?
What Makes Neiman Marcus' InCircle Work?
An Inside look at Neiman Marcus' InCircle customer loyalty program ---- what many call the gem of the industry.

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To Do or Not to Do That is the question
Do you think Jullius Caesar worried Marcus Brutus kept a task list? Perhaps he should have!
How to Eliminate Your Excuses For Failing in Sales
Have you ever become angry because a prospect has misled you or got you to do free consulting, stolen your ideas and done it themselves or shopped your proposal around town to get it done cheaper? Have your salespeople wasted scarce, expensive resources on non-prospects or discounted needlessly so they could buy the business and still expected to be paid full commission? This is an example of how you can go through a catharsis to rid yourself of the negative baggage most of us carry in sales because we've made the mistake of taking rejection and manipulation personally. David Sandler said, "There's no such thing as a bad prospect .... only bad salespeople". Do this exercise and email me with your reaction on marcus@marcuscauchi.com. I'd love to hear how it affected you and your salespeople.
Staffing Shortages? Maybe You’re the Problem
Demographers are predicting that staffing shortages are only going to worsen in the coming years. Too many managers mistakenly assume the only way to keep people is to bite the bullet and pay more in salaries, benefits and perks. Unfortunately, those managers are often 'fixing' the wrong problem. Marcus Buckingham of the Gallop organization reported that the number one reason employees quit was their personal feelings about their immediate supervisor. Ask yourself if it's time your company took measures to fix the real problem when it comes to staff turnover - managers and supervisors are not equipped with the necessary skills to make their team members feel valued...
Counselling Employees To Build on Strengths
A current management fad is that we only truly improve by building on our strengths. Peter Drucker started this trend back in the fifties, but it has become increasingly popular in the last decade or so, especially with the writings of Marcus Buckingham, et al. Building on strengths is indeed the best way to improve performance and the key to success, whether in business or in life. This article provides some helpful pointers on counselling employees and subordinates to magnify their strengths and minimize their weaknesses.
Enthusiasm - “It’s Showtime!”
“It’s Showtime, and you’re only as good as your last performance.” Stanley Marcus

What Makes Neiman Marcus' InCircle Work?
An Inside look at Neiman Marcus' InCircle customer loyalty program ---- what many call the gem of the industry.

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