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EXCELLENCE? Always? Yes!
(As Far as I'm Concerned.) (And I'm right.) (Damn it.)

Design!
(1) Nice touch! Award-winning chef Sissy Hicks has opened a wonderful take-out, 3-meal-a-day place 5 miles from my home!! (My wife and I haven't cooked for weeks. Or, rather, I haven't cooked in the three weeks since Susan broke her leg and I "took over"!)

3rd of the 10 Kurlan Sales Competencies that are Key to Building a Sales Culture
In this post I present the real #2, The Enemy is Resistance. I've written about this before too. The gist of Resistance is this: Selling would be far more simply for many more of your salespeople if they would focus on recognizing the resistance rather than attempting to overcome the many forms it takes:

5 Ways to Lose Friends and Influence People
It's always amazing how some people just naturally connect, while others seem to be experts at driving others away. Here are 5 principles to keep in mind when working on building your relationships.

Types of Difficult People and 3 Best Ways to Interact with Them at Work
It takes all types to make the world go around, and unfortunately, we find all of them in the average workplace. Co-existing with difficult people can be a challenge at the best of times, but working with them takes it to a whole new level. Here are some tips to working with some of these difficult types.

Extra, Extra, Dinosaur Sales Professionals Saved From the Edge Extinction
Ever heard of those sales professionals called Dinosaurs? You know, the ones that wine and dine their customers. Did you know that they are coming back?

Three Rules for Relational Success

To create closeness and intimacy with other people-male or female, young or old, family or friends-apply the following three rules in any circumstance. 1. Be willing to trust that others will not hurt you. You must take the risk of being let down, ignored, manipulated, judged, or hurt. Even if it is risky, share your real feelings. The closer you are with someone, the more of you they can see. When you are close to someone's heart, or they to yours, you can see each other's concerns more easily. This can be risky when you don't know what they will do with what they see. That is where trust comes in.

When Entrepreneurs are Outstanding
Do you love to stand out from the crowd? When you walk into a room do people point and nod and smile like you are a celebrity? Have you been asked to give interviews about your amazing skills and talents? Then please remember this quote: the higher you go the harder you can fall!!

8 Tips for Successfully Handling Customer Complaints

Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image, and customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement. Follow these tips to smoothly handle complaints professionally and with ease.

8 Tips for Successfully Handling Customer Complaints

Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image. Customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement and provides you with direct feedback from your clients. Deftly handling customer complaints can build you a strong and loyal client base; disregarding them can result in nothing but lost sales and a poor brand image.

RAIN SELLING HOW RAINMAKERS LEAD SALES CONVERSATIONS

By Mike Schultz and John Doerr Sales Conversations for Services To advance in their careers and become Rainmakers (those people at services companies that bring in the new clients and revenue), professionals such as accountants, lawyers, management consultants, and technology consultants eventually need to excel at selling professional services. Rarely, however, are these poor souls given a primer on rainmaking, especially when it comes to leading sales conversations and sales meetings. As a result, they often just 'wing it' and learn by doing, making many avoidable mistakes and losing opportunities to win new clients.

Questions to ask before Writing a Proposal

A lot of time gets wasted on proposal-writing. Before we invest this effort, there are some basic questions worth asking. Not only do these questions filter out time-wasters, they actually enhance our chances of winning the bid.For example, most professionals are aware of the risk when our entire relationship with the client organisation hinges on one person. But do we consistently translate this into a strategy to build relationships with other key decision-influencers? A question such as “Who else has a key stake in the success of this?” can open some significant doors for the future.Learning to ask the right questions not only saves wasted time and effort, it enhances our credibility as potential suppliers. And it dramatically cuts down that awful task of chasing a proposal on which we have heard nothing since we sent it in.

Does Size Truly Matter?

Evaluating the advantages and disadvantages of large vs. small franchise systems. Sometimes size does matter. When talking about a piece of chocolate cake – bigger is always better. When evaluating new cell phones – smaller gets the nod. In franchising, there are some advantages to being part of a large franchise system and other advantages to joining a small system. The question is not, “Which is better?” but “Which is better for you?”

Here Are Ways Which Are Making Average Managers Into Outstanding Ones
Becoming a successful manager is easy...just copy those who are already successful. Check out these tips...

Get Them Nodding Because You Need a Sale
If you want someone to nod yes, all you have to do is nod yes at them. This works if you are speaking to a group, or just telling a joke to a couple of friends. It's most affective, however when you are making a sales pitch.


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