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How to Keep a Healthy Bottom Line
Her day is non-stop from 7.10 am to 7.10 am next morning. How much would her boss care? Probably very little. But the boss isn't necessarily the ogre. Every working person carries their work and personal problems 24/7. A healthy bottom line depends on regarding all people at work as humans, not resources.

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How to Keep a Healthy Bottom Line
Her day is non-stop from 7.10 am to 7.10 am next morning. How much would her boss care? Probably very little. But the boss isn't necessarily the ogre. Every working person carries their work and personal problems 24/7. A healthy bottom line depends on regarding all people at work as humans, not resources.
Leading Up by Example
In my work with leaders across the country, I frequently run into a perplexing question. When working with management layers in the middle, I will frequently hear, “Bob this is great stuff on building trust. I am anxious to build the kind of environment you describe. I have only one problem, my ogre boss does not go for the soft stuff, so I am stuck.” My advice is twofold. First, there is nothing soft about building trust. It is a hard-edged measure that has more power than any other business variable to impact performance. The skills needed to build trust are not “touchy feely,” they are pragmatic, concrete behavioral actions that can be taught and learned. Second, you are not “stuck” even if your boss is a dyed-in-the-wool curmudgeon with negative Emotional Intelligence; it does not prevent you from leading by example.
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