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operational excellence Tagged Articles



Lone Wolf Leaders Just Don't Get It
Success today is created by caring about more than profitability and growth. Growth and profitability are created by employees. Trust and respect for employees is paramount to creating success. However, when discussing success, especially in today's economic turbulent times, I often ask clients exactly what is it that makes them different than their competitors? The answers are wide ranging and include things like: • World class service • Exceptional new product introduction • Technology • Experience • Our Chinese connection • Our design capabilities • Our Pricing • Operational excellence • One - Stop - Shop • Our logistics system • Locations • Our size All these things are good. In fact some of them may even be classified as "Core Competencies". However, the answers I receive to that question are often disheartening.

Wake Up and Smell the Coffee
Just when I was beginning to wonder whether another great experience was going to surrender to the short-term gains of operational excellence, Howard Schultz gave me faith.
We Have Met the Enemy ...
There are other coffee chains. And damn fine independents. The coffee is good at Dunkin' Donuts ... and McDonald's for that matter. (My next door neighbor will go to the mat defending DD.) Still, Starbucks is sailing in pretty blue ocean to this day. So why is its stock in the tank, why did founder Howard Schultz decide last week to can the CEO and re-take the job himself?
The Double-Win: Six Factors For Achieving Sustained Growth in the Top-line and Profitability
Achieving and then sustaining top-line growth requires sound strategy and a lot of hard work. Quarter-over-quarter revenue growth is strong evidence of an organization with a well-conceived strategy that has achieved operational excellence in areas like new customer acquisition, existing customer retention and innovation in product/service value creation. But what about achieving sustained profitability when growing the top line? That can be more challenging. This article explores six important factors needed for positioning your organization for the double-win of sustained growth and profitability.
What's Wrong With Your Corporate Planning Process?
Does your corporate strategic planning process consistently deliver the outcomes you expect or has strategic planning been devalued (literally or figuratively) within your organization due to its declining efficacy? Corporate planning in today’s rapidly-changing and uncertain business environment requires a strategic planning process that empowers organizations to achieve operational excellence on a day-to-day basis while also planning for the future. If your corporate planning process has lost its luster, consider what may be wrong.
How to Choose a Value Proposition
What sets your product, service and company apart from your competitors? What value do you provide and how is it different than the alternatives? Your value proposition is the foundation of your entire business and the offers you take to market. When your market clearly recognizes (and appreciates!) the value you provide, it’s easier to generate new prospects and guide them to buy. Now … what if you don't have a clear value proposition? Well, it takes more time and money to show prospects why they should choose you. And as a result, you often end up competing on price – a tough position to sustain over the long term.

A Stimulus for a Better World: Give them Sustainability without Compromise
Sustainability sounded good when money was flowing in. But now that the economy is broken, business sustainability is taking a back seat to business survival. However, now more than ever, this is a time to advance your business case for sustainability as a top-line and bottom-line strategy for not just survival, but long-term growth and profitability.
Customer Intimacy Leads to Customer Loyalty
Gallup research shows that satisfied customers do not come back. Only loyal customers come back. Have you ever had a previous customer come back? Why? What made your customer return; your prices, your service or your installers? What does turn a satisfied customers into a loyal customers? “Developing customer loyalty is the most important foundation for ongoing business growth.”

What is CRM?
CRM stands for Customer Relationship Management. It is a strategy used to learn more about customer’s needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success.
With IBX Purchasing Isn’t Just A Business, It Is A Way Of Life!
“Desire is the key to motivation, but it’s determination and commitment to an unrelenting pursuit of your goal – a commitment to excellence – that will enable you to attain the success you seek.” Mario Andretti, one of the most successful drivers in the history of auto racing

Supply Chain Confidence A PI Q and A
The following is an interesting question I received from a Master of Science (M.Sc.) Business Technologies student who is working on her thesis “Measuring Confidence in Supply Chain Management System: An empirical approach.” Reader Question: My name is Diana Esparza, M.Sc. Electronic Business Technologies full time student at the University of Ottawa. Currently, I am working on my thesis proposal “Measuring Confidence in Supply Chain Management System: An empirical approach”.

What Can Managers Do To Instill Excellence
Excellence everywhere does not just happen simply because an organization has a good product or offers a needed service. The underlying purpose of all organizational actions must have excellence built into them. It must become “how we collectively do things.”

Organizational Excellence
Excellence everywhere does not just happen simply because an organization has a good product or offers a needed service. The underlying purpose of all organizational actions must have excellence built into them. It must become “how we collectively do things.”
The Stupid Business: Fifteen Guaranteed Signs that Your Business Will Fail
There are smart businesses and stupid businesses. Smart businesses grow profitably, generate cash flow, increase in value over time, and operate without significant input from the founders. Stupid businesses aren’t set up to do any of these things, and are destined to eventually fail. This article provides fifteen signs that you might have a stupid business.

Other operational excellence Related Articles

Wake Up and Smell the Coffee
Just when I was beginning to wonder whether another great experience was going to surrender to the short-term gains of operational excellence, Howard Schultz gave me faith.
Organizational Excellence
Excellence everywhere does not just happen simply because an organization has a good product or offers a needed service. The underlying purpose of all organizational actions must have excellence built into them. It must become “how we collectively do things.”
What Can Managers Do To Instill Excellence
Excellence everywhere does not just happen simply because an organization has a good product or offers a needed service. The underlying purpose of all organizational actions must have excellence built into them. It must become “how we collectively do things.”

Excellence vs. Perfection
At some point, we have to settle for "excellence" and go for it! I'm not talking about being sloppy or settling for mediocrity, but in most cases, excellence is good enough.

Operational Innovation
There is an opportunity for almost every company to gain advantage through operational innovation. Operational innovation simply means identify key business processes and innovating in them to achieve faster throughput, or to provide some new convenience or wow factor customers, or to bring cost of offerings down in a dramatic fashion.This article explains operational innovation with help of an example.
Are you inspiring excellence?
As an excellence advocate, one of your responsibilities is to inspire excellence in other people – especially those who work with you and for you. Excellence in the workplace leads to higher profits, higher job satisfaction ratings, and higher employee morale. Are you inspiring excellence? If not, then this article will show you how to start spreading the excellence around.
ACHIEVING EXCELLENCE THROUGH TOTAL COMMITMENT
Excellence is an excellent word and excellent companies strive for achieving it. Many factors contribute to the excellence of companies chief among them is employee’s commitment. Without commitment no company can think of achieving excellence. Commitment is rather a key ingredient for improving quality and productivity, reducing defects, increasing profitability and decreasing costs.

Expecting Excellence - A Key to Effective Leadership
The idea of expecting excellence isn't new, nor is the premise that every leader should expect excellence from his or her team. But just like everything a leader says and does, it's not so much a matter of "what" he or she does as much as it is about "how" they do what they do. There's a significant difference between establishing an environment where excellence is expected and one where excellence is demanded.
Lessons on Excellence
The Road to "the Top" comes through constant practice and is paved by the pursuit of excellence. Remember, mediocrity is miles from excellence. Mediocrity is easy, unnoticed, uninspiring, and boring. Excellence is difficult, visible, inspiring and fun.
How to Encourage Higher Sales Performance
Excellence in a sales organization means different things to different individuals and sales managers. Todays, sales manager must ensure that all individuals meet organizational criteria. This includes adhering to policies while also meeting and exceeding sales goals. The only way to ensure that people create excellence is by creating excellence in people.
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