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Excellent meetings are productive, engaging, and synergistic; participants emerge from these sessions filled with great enthusiasm, energy, and a greater clarity of purpose. Effective meetings facilitate collective decisions that people will actively support by following through and taking action. Unfortunately, not all meetings are effective. Meetings can be energy-draining, time-wasting and costly.

Master Your Game: Meeting Process Design

After establishing and communicating the agenda to participants (see previous issues), the second step to conducting an effective meeting is designing the meeting process.* Designing the process means considering the meeting objectives, the scope of the topic, the discussion stage for each topic and the available time. Specifically, this article discusses strategies for managing the group size, thinking activities and discussion time.

Saying Thank You
Tami L. Conner, one of my senior trainers at Ferrazzi Greenlight who recently presented a course at ASTD called "Building Deeper Relationships" wanted to share this with you....

100 Ways to Succeed #80
The 1% "No brainer"

Build Rapport Quickly with Mirroring
People like people who are like them – it's built-in to the most primitive parts of our brain. Here’s how to get past this reptilian tic: mirroring, observing your conversational partner’s body language, tone, and level, and mirroring it with your own behavior.

Lonely at the Top? How to Build Your Personal Support Network
If your survey looks professional and the process appears official and you personally with many key participants will be able to follow approved. Business leaders and business leaders to help and enjoy a well designed and executed surveys to contacts will open many doors you want.

Everything You Need to Know to Host a Teleconference

So what exactly is a teleseminar? A teleseminar, also called a teleclass, is basically a live conference call where an audience of listeners can in and either listen passively on the line, or interact with you and ask live questions. The beauty of hosting a teleseminar class is that not only can you reach many kinds of people, but also they are an exciting way to interact in a learning environment. Not only will you get a lot of the call, your participants will learn from both yourself and each other.

Your Sales and Sales Management Questions Answered - Part 2
In an article last week, I provided the post to a sales competency contest. The final question in that survey asked the participants for any sales issues they needed help with. Today I'll answer the first four of those questions below:

How a Business is Learning What Small Businesses Want to Learn
Sampling is a standard strategy in package goods marketing. This project by a training centre shows how the same technique can be used to develop or improve a product and build new business.

Network Marketing Secret of Success: A System
Have you ever wondered what is the secret to owning a successful network marketing / home based business? It is really as simple as having a simple system for all areas of your work at home business.

Top 11 Ground Rules for Conducting a Strategic Planning Session

Conducting a good strategic planning session is critical to the success of a solid strategic plan; one that includes specific and measurable goals and objectives, providing a clear direction for the organization. To ensure that the actual planning retreat is as productive as it can be, ground rules should be established and discussed prior to commencement. This article provides a list of 11 ground rules I believe are imperative in managing a successful planning retreat.

How to Develop Conscious Habits.
Many of our problems would be resolved if we just formed the right habits and stuck to them. However, we do not bring all of who we are to help us create new habits and we end up abandoning the very habits that we know would make us happier.

Self-Coaching Tip: Look at the Expectations Behind Your Intentions
Surprised to find that any feelings of lack or fear could, without any effort on our part, completely affect the rest of our day.

Do you feel lucky?
Luck has come up a lot in conversation in the last week or so. How much of our business success do we put down to good fortune and to what extent are we able to create our own luck?

Boost Your Sales And Enjoy More Free Time With Webinars
If you are looking to generate more sales, a webinar training can help you do that. The conversation ratio on this type of training is incredible. You might be used to getting only a 3% conversation using other strategies. When you use webinars you can expect anywhere from a 10% to 30% conversion rate. Imagine this. You host a webinar, one hundred people get on the line and 10% become customers.

Looking For The Real You

It is this thought or the fear of the answer that keeps people in the dark about themselves or their potential. They seem to get in a rut in life and they just accept it, never realizing that there just could be a better way, if only they expected more of themselves. They get in a "Good Enough" mentality that only encourages mediocrity. We could change the quality of our lives today....right now, if only we'd follow a few simple guidelines:

Features of Kall8 Phone Service
Having an 800 number is a great way to increase your sales and make your company look bigger than it actually is and one of the best companies that there is to help you accomplish this is Kall8. Kall8 is a fully integrated toll-free service that offers you all the perks of the traditional 800 number services and also allows you to track all of your toll free numbers in real time.

More Reasons Online Webinars Are Events Worth Putting on Your Calendar
One factor that drives the number of participants for a live webinar is the entertainment factor but there are other elements that drive participation as well.

Use Live Webinars For The Most Effective Presentations

There are four ways you can format any live webinars that you host. Today I will focus on the first way, which is the free webinar for prospects that you offer to sell your product offering. The idea behind this format is to give the participants value in the first sixty minutes so that they will be willing to buy from you in the final ten to fifteen minutes when you tell them about your product offering. You do this by explaining how to do whatever your topic is about and then selling them the step-by-step strategies and techniques behind how to do it.

Collaboration in The Nonprofit Community- The Many Benefits Of Working Together
Collaboration is a process where two or more parties get together to work on common goals. The advantages of collaboration are numerous, and they benefit all parties involved. Collaboration helps organizations save time and money, and provide quality services to their clients. This article lists what I feel are the major advantages of collaborating with your colleagues.

Five Fabulous Features Of Online Web Conferencing
There are a number of ways you can use an online web conference to drive sales & profits better than other methods of presenting. Here are 5 ways that are unique to webinars that you can use to demonstrate the need and want for the products and/or services that your company sells.

Cold Calling Isn’t the Only Way to Get Prospects
Not many sellers like cold calling. They may be forced into it but they go kicking and screaming, avoiding it with any excuse. Unfortunately, they think it’s the only approach to prospecting, but it doesn’t have to be that way.

How Your Stress Management Skills Affects Your Earning Potential
Do you rant and rave to get your point across? Do you find yourself blaming others or consistently complaining about your business woes? You may dismiss it as 'just letting off steam' but research is now showing that such poor stress management skills can affect your earning potential by as much as 233%...

Common Sales Mistakes Part 3
As markets tighten I thought we could reflect on some lessons learnt in the past by highly experienced, successful sales people. The following lessons are from some of the participants of my ‘Sell like a woman' research project and make for interesting reading in ‘what not to do' in sales. Here is the 3rd part of a 3 part series on common sales mistakes.

Common Sales Mistakes Part 2
As markets tighten I thought we could reflect on some lessons learnt in the past by highly experienced, successful sales people. The following lessons are from some of the participants of my ‘Sell like a woman' research project and make for interesting reading in ‘what not to do' in sales. Here is the 2nd part of a 3 part series on common sales mistakes.

Common Sales Mistakes Part 1
As markets tighten I thought we could reflect on some lessons learnt in the past by highly experienced, successful sales people. The following lessons are from some of the participants of my ‘Sell like a woman' research project and make for interesting reading in ‘what not to do' in sales. Here is the 1st part of a 3 part series on common sales mistakes.

Reorganize your life

I recently read about this study conducted by Nobel Prize recipient Daniel Kahneman. He believed we would all feel a lot better if we spent our time more wisely. He conducted a diary study with 909 women in Austin, Texas. He asked them to record all the activities they did during the day and then rate how happy they were while doing them. He then had them narrow the list to their least favorite activities. Unfortunately those activities accounted for nearly half of the participants' waking hours. Not surprisingly his advice was fairly simple. He said "Reorganize your life to be in situations that you'd rather continue than stop."

Nature Helps ADHD Symptoms
Researchers at the University of Illinois found that 20 minutes in nature (think green!) helped reduce unwanted ADHD symptoms among its participants. While this study was done with children, the researchers state that their findings also extend to ADHD adults and the non-ADHD population.

Why So Much Business Training And Development Goes To Waste

The effectiveness of so many training and business development programs is being limited by the fatigue and poor concentration levels of many of the participants. The fatigue is generally due to the participants being out of shape.Before embarking on business training programs, management should consider programs to boost the health and energy of their workers. The resultant heightened energy levels among the participants will increase their capacity to get more out of the training.

7 Tips to Market and Give a Great TeleClass
how to make the most of your teleclass

Keeping the "Human" In Human Resources
How to remain grounded and recognize that human resources is not about numbers, it's about people.

This is Key if you want to be successful in Internet Marketing
There are numerous factors that determine whether you are successful on-line or not. Factors like getting enough traffic to your site, having the correct SEO set-up, having a great sales page.

Comfort Zones
“You are either learning or dying” the saying goes. We meet some remarkable people in life. People in their 20’s and 30’s who are confident in who they are. People in their 40’s and 50’s who are alive with passion and commitment. People in their 60’s,70’s and 80’s who are fascinated, open and learning.

The 4 Buckets for Sales Training that Deliver a Positive Return on Investment
Is your sales training not delivering the results you expected or more importantly need? Maybe you are placing too much of your efforts in only two of the four buckets necessary to deliver a positive return on investment

How to Improve Sales Training Programs with this One Word
Why are good sales training programs still being used when the results are questionable at best? Possibly the major obstacle is not being identified.

Writing Skills Atrophy Among Copycats, And Do-It-Yourself Business Communication Marketing

One of the best business communication marketing moves I ever made was sending out a monthly newsletter to current and prospective clients. I say that because it's a natural form of self-promotion minus obnoxious hype. You get your name out there -- with a lot of the keywords that attract search engines -- and you give readers an inkling of what you can do for them. Its value lies in an almost nonexistent "nag quotient." Far too often, I get insistent, "look at me!," "have I got an introductory offer for you!" emails from search engine optimization firms, online degree factories, "experts" in attracting government contracts, weight loss specialists, you name it. Not a one adds an iota to my knowledge of what they offer. Hype is what it is. But a newsletter that gives practical advice is truly effective business communication.

Involving your Team in Decisions

As a manager, you have come to realize that decision making is a major part of your job. Some decisions have become second nature, and some require a bit more thought, but you’re able to handle even the toughest of them without much difficulty. As the dynamic of the work place changes, however, decisions will more often be made by teams rather than individuals. Managers will assume the leadership positions in this team decision-making process.

The Four Biggest Blocks I’ve Seen Clients Encounter
Selling is a communication skill. And like any communication skill, it can be learned and improved upon. If there are people having success in your chosen field, there is no reason that you cannot have the same success. Educate yourself. Read books, attend teleseminars or live seminars, talk to colleagues, hire a coach do whatever it takes to gain the skills that you need to be successful.

Beliefs Actions Results
What separates the people who are amazingly successful from those who struggle? Why is one person able to start a business or begin a new job in sales and succeed, while others with similar qualifications and abilities fail?

Emotional intimacy - The Essential Daily Requirement for the health and longevity of your relationship.
“Into-me-you-see” Without intending to stereotype the genders, as soon as I sent out a “survey” and asked people to share their views on intimacy, somehow most of the women sent in their feelings of what Intimacy means to them on an emotional level and most of you guys out there sent me stuff that made me blush.

Is This Stock Market Rally Believable?
I admit I am far too guilty of trying to rationalize what my eyes are seeing as the market seems to defy gravity and continues to move higher. I usually laugh when I see some respected pundit or the CNBC zoo-crew provide a reason for market movement (almost always after the fact) as the answer is usually never as complicated as they make it out to be.

Self-Mutilation, The Imposter Syndrome and Your Essential Message.
Are you undercutting your own Essential Message?

Planning past the crisis
We need to give people a reason to get back on board. This article talks about using our current negative economic experience as a means to greater clarity and then developing strategies to move toward the results we desire in a careful, measured way. Success doesn't usually happen in giant leaps. Success is a process of small, intentional steps. The first step is gaining clarity.

The Truth about Managing and Coaching
There are cross-over duties between a manager and a coach; but which role is going to be the most important in achieving your objectives, goals and outcomes, is it a manager or a coach?

Business Success Strategies -- Are You On a High or a Low?
At Alex Mandossian's Teleseminar Secrets Reunion, we did a "timeline" exercise. Alex started it by charting his highlights and lowlights from the past 20 years. It was fascinating to see this laid out for us and to know even someone like Alex was in the abyss at a couple of points. Even more importantly, I learned 2 important takeaways I wanted to share with you.

User interface, brand, content top considerations when choosing a new mobile phone
Though there are rumors that the iPhone will be coming to Verizon soon (something I'd love to see), I'm dubious it will happen (at least until 2011). I'd also love to see the pricey AT&T/iPhone data plan reduced, especially with these tough economic times. In lieu of either of these happening, it will be the sheer user friendliness of the iPhone that keeps it selling.

A Business Tool That Can Lead to Financial Benefits
There's an overlooked tool that is in any businesses toolbox for growth. This review explains what other leaders think.

2011 Salary Increase Update
As we explored in Astronology last year, many organizations were projecting an optimistic 2011. The sense was that the economy would be on the mend, inflation low, and the stock market on the rise. But much has happened over the past few months which may run contrary to these hopes - from the unsettled Arab world, skyrocketing oil prices, and labor unrest in America’s heartland.

Why Should I Have to Keep Them Entertained?
Why you have to nurture your relationships with the youngest workforce

The 7 Universal Laws of Learning
Learning exists within all human beings. The challenge is to make sure that our actions do not snuff the flame.

Avoiding Pitfalls in Mentoring Relationships, Part II of III
Creating mentoring relationships

Life is a Marathon
Three time cancer conqueror, Matt Jones, shares winning strategies he learned from overcoming cancer and running a marathon after relearning how to walk. No matter the challenge or goal you face these strategies will help you be successful in the marathon called life.

Involving Sales Managers in Development and Delivery
Sales Managers bring a level of expertise and respect that can instantly make - or break - your training program. You know the typical ways to involve sales managers in training:

Gathering Good Requirements
Successful training programs come from knowing exactly what the training must accomplish for the business, the department, and the individual. They don't just happen. Whether you are developing or contracting training, use these steps to improve your requirements-gathering process, spend less time doing it, and drive more effective training:

9 Vital Principles of Communication
Communication is an extremely powerful tool for success which, when effectively engaged in, creates strong relationships, harmonious working conditions and allows us to share the best of ourselves with others.

10 Steps to Create More of a Sales Culture
I spoke to a very lively group of 130 CEO's in Cincinnati today and the question about creating more of a sales culture came up. There are ten steps to accomplishing this:

A Managers Guide to Easy Project Management (EZA 24/10)
For a manager to develop, organize and motivate their employees is pretty much the most important job they have, to ensure progress and profit. Everyone in the team needs to really comprehend their role and how it sits in the bigger picture. So, in bigger activities, project management is vital for a successful outcome. Here are some first steps...

Sales Managers don't need Training, do they? - Increasing Sales Effectiveness Opportunity 3
After proving themselves as great sales people, most sales managers are promoted with several attaboys & warm wishes, but without any training on their vital new role. This article uses 2 surveys to prove that the majority of Sales Managers absolutely need training on their Management Role.

WHY CHANGE DOESN'T HAPPEN
While so many people seek to become more effective, more successful and more fulfilled, so few actually take the steps to implement the necessary change? Why? In this article Jonathan Payne explores on of the primary reasons for change not happening.

The 5 “Secrets” of closing the sale
Knowing when to close the sale is perhaps even more important than knowing how to ask for the order. Discover 5 "Secrets" to closing the sale...

Coaching Effectiveness Study Leadership Development Training
Coaching Effectiveness Study: Leadership Development Training.

How to Get Over Being Angry
One of the things I’ve been hearing in my recent Comfort Zone to Confidence Zone programs is that participants have gotten stuck feeling angry – angry at a frustrating boss, anger at an ‘ex’, frustrated with a difficult family member, etc.

Moving up the Value Chain
As consultants, our rewards and reputations are rooted in the value we bring. But value is always a perception; like beauty it exists in the eye of the beholder.

Speech Patterns That Can Be Annoying To Listeners
What are some of your speech patterns? Some may be unconscious habits and trendy words or phrases. When overused (every other word, how you begin each sentence, a consistent way of responding without variation in a conversation), they can cost you the attention from others, dilute your message, and be very off putting.

Making Your Website Work for You
Once you’ve decided on a niche market, the next best step to building your six-figure coaching business is to develop your website. When you have all the right ingredients on your site with your authentic language, you’ll look good to your prospects too!

What Is Midlife, After All?
My semi-scientific survey indicates exactly what I suspected: that few people really understand when or what midlife is. Here are some data for you.

Managing Your Money: The Adventure
I know this article is long, but I feel it is worth the time to read it. The process is so simple, and it can work for everyone with immediate results and a lot of joy.

Perspectives: Your Relationship With Money
If you know you were born to be successful, rich and fulfilled ... If you have an inkling of wanting more from your money ...

So what can we do about Stress?
Working to effectively minimize or even eliminate stress will have a significant impact not only on your health, but on your creativity, energy levels, people skills and relationships. Guard your attitude and energy level, along with having a clear sense of priorities.

Email Etiquette - Don't Forget To Introduce Yourself!
How do you build your email lists? And do you let people know who you are?

How to Expand Your Referral Base
Everyone talks about the importance of networking. But, do it the wrong way or talk about the wrong things, and you'll do more harm than good for your company and your promotions. Here are some tips to get the most out of any networking event, and walk away with more than just a stack of business cards.

Now Behave Yourself
One of the keys to facilitating any meeting is managing behaviour: your own behaviour, as well as that of the meeting’s participants.

How to use incentive marketing effectively

Incentive marketing, simply put is a specific plan to get people to do what you want them to do. This could be employees or customers; you offer a reward of some kind for performing certain objectives. When we say incentive marketing however this usually refers to customers or clients. We want them to remain loyal to a brand, product or company, and so in order to do this we set up an incentive marketing strategy that will bring them back continuously.

LEADERS ATTRACT THE TEAM THEY DESERVE
Because a team follows the leader, leaders have to be both careful and clear about the message they put out, not only in words but also in actions. They will attract the people who subscribe to whatever image they project, good or bad.

HARNESING THE POWER OF DIFFERENCE
In the work situation where people are together for long hours under pressure, the ways in which we differ need to be understood and managed if sound working relationships are to be maintained

How Learning Paths Accelerate Skills Development
Arupa Tesolin interviews Steve Rosenbaum co-author of the best-selling book "Learning Paths" about how to get employees up-to-speed 30-50% faster with a new approach to training that's winning rave reviews.

The Future of Business Is It Getting Personal
Given its popularity, we’re sure many of you have seen “The Apprentice” on NBC or at least heard about it. We loved it. Being in the business of business, we were downright addicted from the very first show —and never missed a single episode. It was edgy and slick. It was bold and boastful. It was visceral and shiny! We bought the “gold” lock, stock and barrel.

Social Media Marketing: The Evolution Of SEO
Using social media marketing is a great way to promote your business, especially if you incorporate Google Gadgets into the act! Google gadgets are little pieces of code that can be downloaded from Google for free. You can use these gadgets as your signature when you post onto forums and blog pages and direct interested people to your website for free!

The Einstein Factor in Leading Science Based Projects - Part 4
When asked if the people, practices and techniques required to lead science research projects are different from those in the general population, the answer is not just YES, but a resounding DUH!

Give Change A Chance
Change takes time. Don't expect to do something once and have your life completely transformed. It won't happen. You have to give change a chance and allow it to become a habit.

Homeless in downtown San Diego
An interesting experience and my insights as a homeless in downtown San Diego, during three hours.

Google AdSense Strategies – Anticipating and Maximizing Holiday Season Revenue
While the Christmas holiday season is generally one of the most lucrative for retailers of all types, many participants in the AdSense program have noticed a marked decrease in AdSense revenue surrounding holidays like July 4th, Thanksgiving and even Christmas.

6 Keys to a Successful Meeting
Meetings do not have to be exasperatingly wasteful events provided the proper steps are taken to remove obstacles and improve efficiency. This article outlines six tips to holding a successful meeting.

Make Meetings Work - Use An Agenda!
For meetings to consistently deliver the required performance and hence outputs, it is critical to have a prepared communication process in advance of the meeting.

The Paradox of Sales Training
Companies spend a lot of time and money in providing sales skills training. However, they skip the most important sales skill - Prospecting. The only skill that puts a sales person in a position to use all their other sales skills. Yet Prospecting training is easy, inexpensive, and requires very little time. The best ROI for your sales training dollar!!!

“Buy on Emotion” now supported by brain scans.
There's a tendency for Salespeople to concentrate on logic because they feel that emotions are too flaky to have any real importance on a buying decision. But Economists have recently embraced the idea that irrational psychology, rather than cool calculation, plays a significant role in buying decisions.

Methodology: Constraints of growth-oriented enterprises in the southern and eastern African region
The study involved nine Focus Group Discussions with altogether forty participants in three countries - Uganda, Zambia and Zimbabwe.

Why Time Management Is Overrated
If you visit any library or bookstore, you'll see shelves full of books on time management. It seems we all want to "manage" our time, "get control" of our time, and start doing "what we're supposed to, when we're supposed to."

Viewpoint of outgoing clients - Impact Study of the Zakoura Microcredit Program
On the whole, the program was viewed positively, even by clients who had left it. It may be noted that for 32.8% of them, the loan was considered easy to reimburse, but the loan amount was believed to be too small to meet their business needs. One must remember that one of the main complaints the participants (present clients) make to Zakoura is the small size of the loans.

Findings - Impact Study of the Zakoura Microcredit Program
It must be noted that in general, there were relatively more clients as compared to non-clients who were open and more at ease in answering the questions raised. For example, to a question referring to changes in their income, the proportion of clients who gave no answer was 1.1% as against 9.3 % for non-clients.

Are Small Capital Grants Worthwhile?

The MicroStart approach is to make small grants available to participating MFIs. These grants can be used to cover operating losses or to capitalize loan funds. SUM staff wanted these grants to be a way to funnel small doses of funds in a way that would not overwhelm a small and young MFI’s capacity to absorb them. Each grant has a ceiling of $150,000 and is used for either covering operating losses and/or for loan capital.

The Art of Selecting Promising MFIs
The key question for MicroStart is whether it can equip and motivate those in charge of MFI selection to choose "small and promising" rather than "small and weak."

Introduction - MicroStart: Finding and Feeding Breakthroughs

UNDP's Special Unit for Microfinance (SUM) commissioned a mid-term evaluation of its MicroStart program to take place in September-October 1999. SUM believed that an evaluation at this time would identify areas for improvement while there was still time to make changes. SUM directed us, as evaluators, to focus on the validity of the assumptions underlying MicroStart and on the processes used to implement it, rather than on the impact of the program.

Does Experience Based Training and Development Work?
Scientific proof that experience based training and development is effective.

Evaluating PR Pitches – Getting Beyond the Beauty Contest
Sadly, the pitch is often the high point in the agency/client relationship. Agencies may over promise and under deliver, but equally clients may brief poorly or be seduced by showmanship or short term tactics. Objective evaluation is the answer. Adrian Maguire of online PR specialist, www.CLICKintoPR.com outlines ten things you should do and ten things not to do.

Turning Problems into Marketing Strategies
Most industries impose an unseen tax on participants trying to stand out, go against that grain or do the right thing or hard thing.

Canadian Business Banking - An Overview
The article discusses participants and provides an overview of business banking in Canada .

Which Whiteboard Mistakes Are Killing Your Sales?
A few years back, I taught a workshop in whiteboard and graphic recording skills. Watching two participants, I realized that some of the worst mistakes come from the best artists. Here’s what happened…

14 Reasons Why Audiences Will Love You
Many sales professionals and business executives dread speaking in public. If you feel annoyed or irritated when participants ask a question…here are 14 new ways to respond.

How to Prepare for a Difficult Conference Call
Most conference calls - even when they involve participants from different organisations - are polite, orderly and even-tempered. However, occasionally you might be on a call that involves hostile participants or other types of difficulties.

How Do You Choose a Conference Call Service?
There are a variety of technology options available for you to conduct conference calls, teleseminars and webinars. They can range from a simple two-way telephone call with participants on speaker phones at each end; through to calls with hundreds of participants in different locations, with visuals as well. Yours will probably fall somewhere in between.

Specialize, Simplify and Systematize to Grow Your Business and Income the Easy Way
I was teaching a marketing class recently to a group of coaches and consultants and said to the participants that you need to do just three things to grow your business: specialize, simplify and systematize.

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