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Sales and Customer Service are Just Like Steriod Use in Baseball
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| Sales is just like Steroid use in Baseball.
If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong. |
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